STEVEN M.

I ordered item # ID: fye. **************984. Gremlins Collection which consists of Gremlins and Gremlins 2: The New Batch on Blu-Ray PLUS 2 FUNKO Vinyl Figures of the characters Gizmo and Stripe for $38.99 minus 20% or $31.19. What I received was Gremlins 2-Film Collection which consists of 2 Blu-rays ONLY. I received NO GIZMO or STRIPE Vinyl Figures as pictured on the item page and advertised and that I ordered and paid for. I ordered this item specifically for the Funko Vinyl Figures. I already have Gremlins and Gremlins 2 on Blu-ray and would not have ordered them again except for the Vinyl Figures. Don't your pickers check their orders before they pick an item or are they that careless and incompetent? The item clearly shows Vinyl Figures of Gizmo and Stripe! The item page now shows that the price has decreased to $29.24 but This item is currently not available.
Great. It was available when I placed my order and paid for it. Now I have to return the incorrect item for a refund rather than for the item I ordered due to your employee's laziness, incompetence and carelessness. Thank you for sending me the incorrect item and taking 5 days for me to receive it only to return it and not be able to receive the correct item that I ordered and paid for. Unbelievable is the level of disappointment and dissatisfaction I have experienced dealing with your company. If the item was no longer available, you should not have advertised it as such with the vinyl figures as pictured on the item page and sent me the incorrect item.
Please email a Return Merchandise Authorization Number (RMA#) so that I can return this incorrect item to you for a full refund including shipping and tax.
I will never do business with your company ever again and will tell all of my friends and family to never do business with your company either. I will also recount my miserable experience with your company on social media such as Twitter, Facebook and my blog to alert everyone to never do business with your company either. You employ incompetent, lazy, careless people to fulfill orders incorrectly and don't deserve to be in business.
Also email me a prepaid return label to return this incorrect item to you at YOUR expense as I should not have to pay return postage to return this incorrect item since I already paid shipping to receive