Craig M.

I ordered a brand new Funko Vinyl Soda - Grinch, however the can it came in was severely dented. There were no dents on the shipping box, so FYE shipped it to me knowingly damaged. Upon unpackaging, I took photos, immediately sending them to FYE to request a replacement. Instead of sending out a new product, they insisted I send back the damaged item, which, though a pain in the $#*!, is okay. However, on asking them to save one of the remaining undamaged products (until the damaged one arrives) they declined to hold it for me; apparently being more important that they sell this product off asap, than fulfilling the pre-existing order or a pre-existing customer. They did offer me a refund upon its return, but that is not what I ordered. Instead, I kept the damaged item, which is effectively useless to me as a collector, and decided that, aside from the occasional exclusive, I will no longer do business with FYE, being a company that created a headache for me by not honoring an existing customer vs a speculative one. Order #*******