I literally just spent 30 minutes in the phone being explained the benefits of a backstage pass whilst trying to cancel it and was told TWICE "I'll just go ahead and keep your membership active." It took me cussing out the guy and having to explain that I am a college student who just wanted 10% off a product for him to cancel. I only called because the online way to cancel gave me a "404 Fail" every. Single. Time. Hate this place