Future-Beat

Check in to receive merch was from 5:45-7:15 and I showed up at 6:30 and they said they closed up and shut down. Was told to email (knowing they would not do anything) and that's exactly what happened. Just buy a normal ticket if you go thru them

Attended a Melissa Ethridge concert a month ago (VIP Package); received confirmation email regarding package items 3 weeks ago. Made an inquiry last week & received a response that no time line is available for when items will be shipped.
I will never attend another event this company is involved with! Absolutely unacceptable in all aspects.

I purchase a VIP ticket to a Rob Zombie "Freaks on Parade" tour in April of 2022. This VIP ticket included merchandise to be shipped directly to me. It is now end of September 2022, after the concert, over 5 months after payment & redemption, still no merchandise or shipping info. Reached out to Future Beat multiple times, only received computer generated responses. Customer service sucks! Don't ever purchase any additional VIP Merchandise from Future Beat! They suck, you won't get what you paid for!

I got VIP Tickets for Giveon's concert that included merch. I submitted my sizing back in July and got word from other people attending that their merchandise arrived in September. I emailed their customer service in October and they said they would have it shipped to me. It's been over a month now and they're "currently dealing with an influx of orders" so my order is even further delayed. Horrible company. Do not order from them.

I signed up for the Valli VIP package in Philadelphia that included a tote bag, etc. This was May and I still haven't received them in mid-July. They have no phone number or email address on their website!

Absolutely terrible. I purchased tickets a while back for a concert & purchased VIP tickets. When i bought the tickets off the theaters website where the concert will be it did NOT say the VIP tickets were sold by a different company or who the company was. When I bought the tickets a meet & greet & photo was included, which is why I bought them. Well that was removed because of covid, which I understand. But with that removed, I want my money back. I'm not getting what I payed for. Of course they denied me. They said it says VIP tickets can change in their policy, but again, the site I purchased them from does not say that. Rather that's the fault of the theater or theirs i'm not sure. There is a reason this company has terrible reviews. If you ever purchase VIP tickets do your research! I would strongly recommend not buying them if Future beats is running it.

Went to STYX / REO in June. Bought my VIP tickets in December. VIP package did not arrive as of August 15th! 9 months! Sent 4 emails no response. Sent final email with intent to call Attny Gen and BBB. Next day I received a response. Received VIP package on 8/27. Future Beat is horrible and T-Master should quit doing business with them. Get packages to consumers within a reasonable time. Before the shows would be great. I will NEVER go through FB again. Many other cust complaints as well. Try hiring a Managing staff that cares and get rid of current leadership. Garbage service.

Attended an REO Speedwagon Concert in Tulsa on October 9th 2021. Purchased two VIP packages. Have never received the merchandise I have paid for. Kept being told it would come. I would stick to tickets only and stay away from VIP packages.

Went to the STYX, REO Speedwagon and Loverboy concert almost 4 month's ago and have received nothing. In the original VIP Package it stated you'd get your merch in 2-3 weeks. No I get nothing but excuses! Firend of mine wants to file a class action lawsuit because so many people are in the same boat. Many are now waiting for 2-3 different VIP Packages. Will leave info if he does.

If I could give them a 0 I would. Never received my VIP merchandise, been getting the run around from them. Bunch of scam artists. Don't buy anything from this company!

I am attending the Ghost concert. My roommates and I all have the anointed VIP experience. We bought the tickets back in September and A WEEK BEFORE THE TOUR you dropped restrictions that we were not aware of when purchasing these expensive tickets. The early access we were promised I heard is gone when the meet and greet for papa is during Volbeats set. This is not what we paid for we would like to demand a partial refund or compensation. This is ridiculous for the amount you charged us. Bad business practice and this was just a mess.

In the future, I would rather miss out on a VIP experience than deal with these people. I have not heard back from them and my show is on Tuesday. Today is Thursday. I have a job, and the show is literally on a week day during a time people work I have been trying to find out when so THAT I CAN TAKE TIME OFF. BUT IT IS LITERALLY THURSDAY AND PROBABLY TOO LATE FOR ME. TERRIBLE CUSTOMER SERVICE. AWFUL.

Great customer service. Very fast response and actually care about your experience. I bought my pass 2 days before the show and was concerned about the details and they replied and helped me out right away. Also, the meet and greet was great! I got to take pics with all of them up close and personal. Only complaint would be that they need to tell fans firmly to not bombard the artists so that we all can have a good time and party with them, as was promised. We didn't do much dancing or mingling because everyone was too worried about taking selfies with them.

Bought young thug vip package for toronto and never received the rolling trays that were supposed to come with them, which is the ONLY reason i bought vip. Never felt done this wrong in my life. They keep lying and making random excuses but its been over 3 months and i never received the MAIN component of our packages. FK these ppl.
Last thing they said was "shipments go out on rolling basis" HAHAHAH okay. "number of dynamic factors affecting delivery"... yeah like you're a fkin scam.