I purchase a VIP ticket to a Rob Zombie "Freaks on Parade" tour in April of 2022. This VIP ticket included merchandise to be shipped directly to me. It is now end of September 2022, after the concert, over 5 months after payment & redemption, still no merchandise or shipping info. Reached out to Future Beat multiple times, only received computer generated responses. Customer service sucks! Don't ever purchase any additional VIP Merchandise from Future Beat! They suck, you won't get what you paid for!