FTDReviews 437

I am:

- Retired Air Force.
- Mother is 78.
- This attempted transaction was intended to celebrate her birthday.

7 times I attempted to purchase flowers today and the following results occurred:
- card was declined and a suspicion of fraud hold was enacted x1
- FTD would not accept my card. X4
- FTD asserted that billing & shipping addresses were required to be the same x2

This was not an insufficient funds or a bank error--I spoke w/them and they identified the problem as FTD.

The unnecessary website malfunctions are a direct reason, why flowers will not be delivered today.

The grand total time wasted was apx 66 minutes.

I've have bought flowers from FTD previously and never had problems, however this will be my final interaction w/the business.

For future customers, I strongly recommend, www.teleflora.com, I purchased my flowers in under 3 minutes.

I ordered Flowers for a funeral, and at the last minute, I got an email letting me know my order was canceled. No reason, just not delivered, order canceled. I will no longer buy from FTD.

When you order online for FTD, you get a confirmation that it will be delivered on the date submitted. Well, last year, my uncle had passed away and I had ordered flowers through FTD. The sympathy plant arrived the DAY AFTER the funeral service took place! It took my local family to hunt down the plant. It was a MESS.
2024, My Aunt passed so I used1800Flowers. They don't deliver to the entered zip code so I tried FTD once more. Again, the website confirmed the delivery date to deliver on time.
Three days later, the DAY BEFORE THE FUNERAL, I RECEIVED AN EMAIL STARTING OFF SAYING, "UNFORTUNATELY" THEY AREN'T ABLE TO DELIVER ON THE SCHEDULED DATE. IT WOULD BE DELAYED. I was LIVID! So I cancelled and demanded a refund. I received an email the next day to confirm the cancellation and to be refunded in 3-5 business days.
Fortunately, I found a local florist as a back up in the city and state of the funeral services. FTD IS UNRELIABLE! VERY POOR SERVICE! THEIR CUSTOMER SERVICE IS OVER SEAS! IT IS BEST JUST TO ORDER THROUGH THE CITY'S LOCAL FLORIST. LEAVE THESE MAJOR SO CALLED FLORISTS ALONE. MOST ARE SCAMS ANYWAY!

I bought 2 items, a basket of flowers and a basket of sweets, days before the delivery date. They delivered the flowers first and said that UPS would deliver the sweets later, which ruined the surprise. Imagine caring so little about your customers that, in the business or surprising people on their special occasions, you just ruin a 200 dollars purchase and offer a 17 dollars refund for it. If you care about the person you buying these flowers for, buy from somewhere else.

FTD is a joke and they're completely unnecessary in 2023. They've $#*!ed me over so many times, I kinda blame myself. Flowers NEVER look like what's advertised. This time they never delivered the flowers. In order to help us, they took $10 off. What the $#*!? How about free since the birthday is over? What a joke. If I could snap my fingers and FTD winked out of existence, I would.

The most incompetent, irresponsible, and disorganized company that I have dealt with. They run their business on lies. I needed flowers delivered for my anniversary, they told me they confirmed it would be delivered that day. 8PM came along, still no delivery, went back to customer service chat and was told "don't worry" and that the flowers would be delivered the next day. I was also lied to earlier by another customer service rep stating that he confirmed with the florist would be delivered. Meanwhile, the florist said they tried to make a delivery, even though my girlfriend was home all afternoon and never received any type of delivery attempt or anyone showing up on the doorbell camera. Complete lies and nonsense. STAY FAR AWAY FROM FTD.

I unfortunately had to be out of town for my anniversary and decided to order flowers through FTD. I wanted to surprise my wife on the day of our anniversary. They guaranteed delivery by 6:00PM and at 4:22PM on our anniversary day I get an email with the following:

"We're sorry, but despite our best efforts, we are unable to deliver your order on the date you initially requested for LXXX MXXXXX.
We understand how important your order is, and care deeply about your experience. We would like to offer you the following options:
*Deliver my order at the next available date:
We can still deliver your order within the next 3 days with a $10 refund applied to your order
* Cancel my order and refund me in full:
We will refund your order in Full and provide you a $10.00 discount off a future purchase. Use www.FTD.com/get10off to take advantage of this offer"

WHAT A DEAL AND WHAT CUSTOMER SERVICE! DELIVER MY ORDER WITHIN 3 DAYS AND GET A WHOPPING $10 SAVINGS ON OVERPRICED FLOWERS (WOW). AND REALLY...WITHIN 3 DAYS. GLAD THEY HAD SUCH A SENSE OF URGENCY TO RECTIFY THE PROBLEM.

I will be home before they will be able to deliver so I will go to a reputable florist and have a fresh bouquet of flowers done so I know they are fresh and as advertised (as many people complain of poor quality flowers delivered by FTD) and will be much less than the premium I paid.

NEVER AGAIN FTD!

Ordered item for my wife just as a surprise. Website said same day delivery. So I ordered item. Got confirmation email. Then about 3 hours later get email saying they could not fulfill my order. To reply back that they could in the next 3 days or I could cancel the order. I replied cancel the order as my wife was not going to be home. Then they call saying they found a florist to make it and would be able to get out that day. I said wonderful that will work. When I got home around 7pm nothing there. Ok website says till 9pm. Well 9 comes and goes nothing. My wife leaves for work and I get a email at 7 the next morning they are to be delivered. Well $#*! she's not home. So I reply back to the email that nobody will be home to put up where cat can not get. Nothing not a word back from them on when how or if they delivered got my email or nothing. I will not be buying from them ever again as they promise and do not deliver. Nor communicate whats going on after you try to reach back out to them.

How incredibly irresponsible! I took all this time to select sympathy flowers and paid. They were to be delivered on the same day--a Thursday. Now today, on Monday, I find out they were never sent. They simply "canceled" my order because the florist didn't have the flowers! Unbelievable.

Ordered flowers for my daughter 2 days in advance! It's 5 pm and still no order received! I called customer service and they can't answer any questions on where or why order not delivered yet! Terrible! I'll never use this damn place again!

I would give FTD zero stars if I could! They told me everyday that a floral arrangement I ordered online was going to be delivered the "next day". After 7 days of non-delivery I finally cancelled the order. I was lied to profusely by two separate "supervisors" who told me they would cancel the order after 5 days of non-delivery and set up delivery with another local florist. When I called support after 7 days of non-delivery, I was then told that the order was never cancelled with the original florist and that there were no other local florists to give the order to. I knew I was speaking with an out-source support team and when I asked to be transferred to a supervisor in the United States, I was told that their support team was the only team to handle my problem. I tried to remind them that it was NOT "my" problem, it was THEIR problem which they could not solve. They said they would continue to wait for a response from the local florist, who after 7 days FTD still had no response from. How long did FTD expect me to wait for delivery of sympathy flowers that were to be delivered the day of the funeral?!... I was NOT going to wait indefinitely when it was evident that there was no hope that the flowers would ever be delivered. DO NOT USE FTD UNDER ANY CIRCUMSTANCES IF YOU WANT YOUR FLOWERS TO BE DELIVERED IN A TIMELY MANNER OR AT ALL FOR THAT MATTER!

I sent flowers to my wife wen she texted me telling me thank you I asked her if she got all the items and I named them out she said she didn't get the chocolates which is my wife's favorite thing it ruined it she loves the flowers and chocolates but no chocolates were delivered

I ordered an arrangement called Beyond Blue Bouquet for my daughter's birthday. When she received her flowers she thanked me and sent along a photo. Not in any way what I ordered. This isn't the first time either. Proper one on the left, what she got on the right.

Multicolored arrangement of fresh cut flowers delivered on-time at an acceptable price. FTD is my go to flower store!

Ordered an arrangement for my partner who was graduating residency. When it arrived it was not like what was pictured. I understand differences in seasonal flowers but even the colors were wrong. When I told FTD they offered to send a replacement order of equal or greater value. No option for refund. When I gave them the information for the replacement they didn't respond until I emailed again. They sent something even more different that what I had ordered. Not to mention it had lillies which I avoid as they are deadly to cats. The message that I put in for the replacement was also not there, just the original message. Flowers looked great both times but not what I paid for and no attempt to correct it. The flowers I originally ordered were rainbow and the second message that was supposed to be included was "happy pride". With current events I wonder if that had anything to do with the mixup...

FTD takes your money first, promises a delivery date & then figures out whether they will deliver your flowers whenever they feel like it. Or not at all, and then they don't tell you until days later! They are horrible; use any other company.

We order our flower 2 days before June 1st for my Aunt & Uncle 60th Anniversary for June 1st, today is June 3rd and it never came! I also requested it to be delivered by 11 am when I spoke to the customer service on the 2nd day, & that didn't happen.
DONT DEPEND ON FTD to get your flowers on time!
VERY UNHAPPY CUSTOMER!

The orchid delivered to my daughters gated condo was beautiful and delivered on time with no glitches, at about half the price of the competitors! Will def use FTD again

I will never order from FTD florist, tow year in a row they have not been able to deliver on time for my daughters Birthdays, big money n extremely poor service wil never waste my time or money in FTD … Mark Clifton 5/19/23 two years in a row unable to deliver product to my daughter ……. Never again!