Pat H.

When you order online for FTD, you get a confirmation that it will be delivered on the date submitted. Well, last year, my uncle had passed away and I had ordered flowers through FTD. The sympathy plant arrived the DAY AFTER the funeral service took place! It took my local family to hunt down the plant. It was a MESS.
2024, My Aunt passed so I used1800Flowers. They don't deliver to the entered zip code so I tried FTD once more. Again, the website confirmed the delivery date to deliver on time.
Three days later, the DAY BEFORE THE FUNERAL, I RECEIVED AN EMAIL STARTING OFF SAYING, "UNFORTUNATELY" THEY AREN'T ABLE TO DELIVER ON THE SCHEDULED DATE. IT WOULD BE DELAYED. I was LIVID! So I cancelled and demanded a refund. I received an email the next day to confirm the cancellation and to be refunded in 3-5 business days.
Fortunately, I found a local florist as a back up in the city and state of the funeral services. FTD IS UNRELIABLE! VERY POOR SERVICE! THEIR CUSTOMER SERVICE IS OVER SEAS! IT IS BEST JUST TO ORDER THROUGH THE CITY'S LOCAL FLORIST. LEAVE THESE MAJOR SO CALLED FLORISTS ALONE. MOST ARE SCAMS ANYWAY!