On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience with Flagship One was a pleasant one. Would shop there again anytime.
Ordered a ECM for my 1998 GMC Safari shipping was delayed several times. I did receive the ECM later than was promised, so far the unit is working. Satisfied with ECM.
Original ecm throwing a code for intake manifold runner. Replaced same. Code would not go away. Dealer wanted $$$$$$$ to "fix". 3 bolts, 2 connectors later (and a good price from flagship)--- hardest part of the job was opening the hood. Code cleared almost immediately. (re-learn takes a few "drive cycles"). Saved mucho bucks. Am pleased as punch.
Excellent service, I found the module I needed for my car. I'm a customer from Mexico.
Good service and delivery.
Thank you, Gustavo, for your kind words. We’re delighted to hear that you found the module you needed and had a great experience. We truly value your trust and look forward to serving you again in the future.
Several pins on the last ECM that I received were bent over. I was able to straighten them and install. Other than that, worked as expected.
I gave you the information on my car and received the exact CPU that I needed for my car. I'd like to return the one from my car but I don't know how to return it. Thank you. Matthew Pack
Product exactly as described and works perfect in my Jeep. The experience has been great and any small problems were promptly addressed and taken care of. Really good customer service through all aspects of the process. Highly recommend this product, and would use FlagShip One again.
Hi Marla, thank you so much for sharing your positive experience! We're thrilled to hear the product worked perfectly in your Jeep and that our team was able to assist you promptly along the way. Your recommendation means a lot, and we look forward to helping you again in the future!
So far its been great. Called and made sure I had right part number to order, per my Vin. Placed order online and will update this review once I have part and install it. Customer service was great.
All was perfect except took too many days to receive it, may be this is the norm for on line purchases, if it is then the time needs to be shortened from weeks to days! I will continue to buy from flagship however cause they r the best option all around!
We were happy starting with day 1. Then we had excellent communication and follow-up.
Lloyd, thank you for sharing your experience and for highlighting the communication and follow-up. We appreciate your feedback and look forward to continuing to meet your needs.
I was told that I would have a working engine control unit for my Dakota but it did not function as told transmission doesn't work properly ABS Warning sound airbags Trying to find someone local who can fix it too much money to have it sent back to be repaired Cost me $800 Canadian to buy it and half to have it set back maybe never seeing it again Live in Vancouver
Awesome! Everything you said is true and works great!
Thank you so much for your positive feedback, Donald! We're glad to hear everything is working well for you, and we’re always here to support any future needs or questions you might have. Feel free to reach out anytime—I look forward to assisting you again.
Awesome people to deal with!
Also fixed all my codes it was setting.
Thank you, Dwayne, for your kind words and for trusting us to resolve your issues. We’re grateful for customers like you and remain committed to providing dependable service whenever you need us.
Nice customer service associate. Received product quickly.
Thank you for sharing your experience, David. We're glad to hear you appreciated the service and quick delivery, and we look forward to continuing to meet your needs in the future.
Communication was exceptional with status notifications every step in the process from order to delivery.
Thank you so much, Robert, for highlighting the communication throughout your order process. We’re grateful for your feedback and committed to continuing a smooth and satisfying experience every step of the way. Your appreciation means a lot to us!
Order a ecm and it never came to my address. I text and complained and they said it was delivered. I looked everywhere around the property and couldn't find it. My neighbor that is two houses away was working on his shrubs and he found my package back in behind the shrubs and he was nice enough to bring it to me.so I recommend that if you buy anything from them make shur that it is done by FedEx. Because they don't care if you get it because all they care about is getting the money and recharging you for there mistakes.
I had a great ordering experience with flagship this was my first time ordering from them and they. Made it a great experience as well as made a lifetime costumer. I will without a doubt be using them again.
Thank you so much for your kind words, Crystal! We're thrilled to hear that your first experience was great and truly appreciate your trust—looking forward to serving you again for years to come.
Was very easy to order from and very knowable about the products fast shipping very pleased with the product
Danny, thank you for taking the time to share your experience and giving us such positive feedback after a few months of use. We're glad the ordering process was simple and that you're pleased with both the product and the shipping. We look forward to serving you again in the future!
Although my ECM was on back order for a few weeks, it was worth the wait. I installed the ECM in about ten minutes and started my Cadillac CTS right up. Didn't have to reprogram the key or anything like that. The car is running like brand new. Thanks Flagship! I would recommend your service to anyone.
Ordered a PCM fora 2010 Dodge Journey 2.4L with transmission shift problem, code P0755 which we diagnosed to problem with PCM. When we received PCM it would only shift 1,2,3 but not overdrive. We had to send PCM back to have it reprogrammed which took 3 weeks. PCM worked for about 1 month and then again stopped shifting in to overdrive again. We sent PCM again back to Flagship for repairs and they sent it back 3 weeks later and we installed it an now transmission does not work at all. Call Flagship and they said nothing is wrong with PCM. After further diagnostic we decided to try a different re-builder and installed their PCM and everything works normal again. When we tried to tell Flagship the problem and asked for a different PCM we were told that it would cost us any further warranty. It appears they are not interested in taking care of their customers even when their customer is completely qualified to properly diagnose the problem. They have not even offered to refund the cost of their defective part. I have been a California Star rated Smog Tech since 1984 and have been in my own business 38 years. I will not recommend this company for anything. Argonaut Automotive
O k i'm not the smartest person in the world but when you order a $1000.00 computer (ECM) and now I have the 3rd ECM from Y'all and it want even communicate with the car and I've asked several times for a sinor manager to call me regarding these issues no is willing to take the time to follow-up, the only follow-up I get is an email to fill out a RMA form.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Stanford, for sharing your positive experience. We're truly grateful for your support and look forward to serving you again whenever you need!