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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Purchased a ECM for a older vehicle and had it arrive in a 7 days. Looked brand new, no issues to report.
Purchasing is easy. Hopefully the ECM is a as plug and play as the say.
Everything is as described on Flagship one. This is my go to store for modules.
Thank you, Frank, for sharing your thoughts and positive experience with the modules. We're glad We've become your go-to option, and please feel free to reach out anytime for support or advice on future purchases. Looking forward to helping keep everything running smoothly.
Me fue de maravilla se los recomiendo 100% seguro y barato 👍
Bought for my father's PT Cruiser. After he sunk a lot of money into it, and still had issues, a new computer seemed to be the only possible fix. Was a bargain compared to everything else he had tried. A few hundred bucks, and a couple weeks later, new ECU showed up ready to plug and play. It's been months now since the install, with no issues whatsoever! Even if there was, their lifetime warranty keeps me at ease. Definitely worth every cent to turn a problem child into a reliable daily driver. Have and will recommend to anyone who might need this as a fix. Thanks Flagship One!
Thanks so much for taking the time to share your experience, Brian. We’re really glad to hear the ECU brought new life to your dad’s PT Cruiser and gives you peace of mind with the warranty. It means a lot that you follow up with clear feedback and recommendation—it’s exactly why we do what we do.
My new computer is doing the same thing as the old one. There is know difference at all.
My suberban will not idle fast enough to keep the engan running.
Witch means i payed $765.00 for nothing.
Your mail service sucks, i payed almost as much for that as my computer costed me.
They were very meticulous and thorough in describing the process for ordering and the process for QAQC on the product I was receiving. I actually ordered two different components and did not need one of the components. They were very methodical and helpful in making sure I got the portion of money back I was entitled.
Overall, I could not have asked for more. The pricing was exceptionally good and the follow through was very good as well.
2nd purchase from them. Kept in contact throughout the whole process even checked in after I received the pcm to make sure everything worked out right
Thank you, Brandon, for your continued trust and kind words. We're glad to hear the communication and support met your expectations, and we look forward to assisting you again in the future. Let us know anytime if there's more we can do to help!
SOLD BAD PCM THEN WOULDN'T STAND BEHIND IT. MESSED CUSTOMER AROUND FOR MONTH AND A HALF. FINALLY SENT THEM TO DEALER FOR PCM REPLACEMENT FIXED CAR LOST CUSTOMER. AND SO DID YOU
So far no real issues, other than it's plug and play and simple after preprogrammed.
Thanks
Thank you, Ryley, for sharing your impression and highlighting the ease of installation. We appreciate your feedback and are here to assist if any questions arise as you continue using the unit. Your input truly helps us keep improving!
We ordered an ECM from this company, shipping was fast. Problem was, the ECM didnt work properly. We paid $225 dollars to make sure the ECM was properly programmed at the dealer. Still didn't work. Shipped back to Flagship for them to tell us there was nothing wrong with it. We ordered another one from someone else and the vehicle started first turn. So, there troubleshooting process is garbage, there Technicians apparently have no clue what they are doing, If I could rate them a 0. I would. DO NOT USE THIS COMPANY
As many cannot afford new cars they are trying to fix old cars. Many times we run into parts being obsolete. I have used Flagship One several times and they have had good quality and get things done pretty quick as we have to consider shipping across the nation. Thanks
Thank you, GEARS, for recognizing our efforts to source quality hard-to-find parts and support older vehicles effectively. We’re glad to hear our service pace and product quality are meeting your needs across large distances. Looking forward to continuing to assist with your repair projects!
Got a dud from Rock Auto, truck was throwing 9 codes, lean bank, rich bank etc. Got yours and even though the manuals say my year didn't need programed, I like the fact you test yours after programming. Remember that a code reading won't diagnose a faulty computer (it doesn't throw codes) but when put yours in the check engine light disappeared, didn't even have to reset with code reader, just when off my it's self.Very Pleased
I was skeptical that this wouldn't fix my truck, but it did! I would highly recommend.
Thank you so much, Jon, for sharing your experience and trusting us to help get your truck back on the road. We truly appreciate your recommendation and are grateful for your feedback. Feel free to reach out anytime you need assistance.
Ordered a computer for a 2004 Mercury Grand Marquis and was suppose to be plug and play but it was not. Long story short I either have a different issue other than PCM, there was an issue with the "re learning" procedure or the PCM just didn't work.
My Experience was GREAT! My contact person was Conrad Russell. I liked it that You dealt with 1 person throughout your processing of information and ordering and getting repairs. Everyone I delt with was so Friendly! I had HIGH Hopes that the Company would do as they claimed 100% satisfaction or your $ back! After the computer was refurbished and back in the car, it ran for 168 miles before the computer started acting Up and things started going Wrong that had NEVER been a problem before and stemming back to the computer! My mechanic said since they weren't Local that it was a slim chance of them fixing it correctly! I had such HIGH Hopes things would be Right since the 100% guarantee and everyone was so GREAT dealing with! Conrad was GREAT 😊 Now things aren't so GREAT 😔. If the repair had been like the customer service my rating would be 5 but the computer is acting Up in ways it had NEVER Done before being refurbished and it's SAD. 😔
I ordered our part and your service technicians took care of it fo us. Your notificaiion system works well and we appreciate your service.
Thank you, Cheryl, for your kind words and feedback. We're glad our technicians and notification system met your needs effectively, and we appreciate you taking the time to let us know. If there’s anything else you need, we're always here to help!
My computer crapped out in my jeep they had one came pretty quick plug in and go couldn't be more simple than that thank you
Bryan, thank you for sharing your experience. We’re glad we could help get your Jeep up and running quickly and smoothly. If you ever need anything else, don’t hesitate to reach out.
I received my order in a timely manner. But was very disappointed that I paid $214 for something that wasn't good. It was a bad part they shipped me.
Great customer service,great prices,fast shipping.very easy to perform the relearn strategy
Hi John, thank you for sharing your experience! We're glad to hear our service and shipping met your expectations, and that the relearn strategy was easy for you. We appreciate your feedback and look forward to supporting you again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dustin, thank you for sharing your experience and noting the timely delivery and condition of the ECM. We’re glad things went smoothly and look forward to continuing to support your vehicle needs with prompt, quality service anytime you need.