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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Parts quick and proper fit! I don't have 50 total characters!
It is not plug-and-play, I installed the ECU and the car turned off immediately. I am trying to find the solution
Simple, fast and worked perfectly. Looked my car up and gave my vin number, once part arrived it was installed in less than 10 minutes since it had an easy access. I would recommend!
Hi Darren, thank you so much for sharing your experience! We're thrilled to hear the part was such a perfect fit and that installation was quick and easy—there’s nothing better than saving money and time! We appreciate the recommendation and look forward to assisting you with any future projects.
Ordered the part, it shipped with in a week, was exactly what was needed/
Hi Brenda, thank you so much for sharing your experience! It's fantastic to hear the part arrived quickly and fit perfectly—drawing a time connection like that really makes our day. If you ever need any assistance or recommendations in the future, we're always here to help keep your van running smoothly!
It was not quite as seamless as expected. When i first installed the unit, it had a bunch of codes inside, and an oil light even before i finished the key relearn, codes that i did not have with the old unit. Then, i got a P0315 code for a crankshaft position variant not learned that would not go away until i took a professional scan tool and did a crank relearn! It took 2 more times to clear that code even though the tool said it completed successfully. Then, i was also getting a P0171 code that would not go away until i changed the MAF sensor, yet i did not get that with the old unit either. After relearning, changing and code clearing, now, it is working fine!
WAS TOLD IT WOULD ARRIVE IN 5 DAYS IT TOOK 3 WEEKS. VERY UNPROFESSIONAL, DIDN'T HAPPEN JUST 1 TIME. BELIEVED THEIR LIE TWICE. WOULD RECOMMEND USING A DIFFERENT COMPANY. ALSO THE COMPUTER WAS NOT PLUG AND PLAY. HAD TO HAVE KEYS PROGRAMMED AFTER BEING TOLD I WOULDN'T HAVE TO. VERY DISHONEST PLACE. USE AT YOUR OWN RISK YOU HAVE BEEN WARNED.
ECU works perfectly and is an outstanding value. I was able to repair our 2010 Traverse at a fraction of the cost of what the dealer or even what an ecu from one of the major parts retailers would have cost.
Thank you so much, Michael, for taking the time to share your thoughts! We’re delighted to hear the ECU is working perfectly and that you found such great value. Knowing we helped get your 2010 Traverse back on the road smoothly makes our day.
I received great service being given emails even befor the package was shipped to keep me informed as to what was going on. And receiving an ECM that fixed all the problems I was having.
Emma, thank you for sharing your experience and for allowing us to assist with your ECM needs. We truly appreciate your kind words and are delighted to hear the updates kept you informed and renewed confidence in your vehicle’s performance. It’s a pleasure to serve customers like you!
Great experience. Everything worked fine. Would buy again.
Thank you for your positive feedback, Jenings. We're delighted to hear everything worked fine and that you had a great experience. Please know we're here to assist with anything you may need in the future.
Incredible products at incredible pricing. Customer service is also spot on. Will use this company any chance I get.
Lucas, thank you so much for your enthusiastic feedback! We're thrilled to hear the products and service exceeded your expectations, and we truly appreciate your loyalty. Looking forward to providing you with top-quality parts whenever you need them.
Great service and received exactly as described. Installers were amazed at the ease of programming after installation as this is a result of the product and it's preprogramming.
Daniel, thank you for sharing your positive experience—it's encouraging to know the service met your expectations and eased your installters’ work. We're grateful for your trust and look forward to supporting you with quality and care in the future.
The procedure for ordering was easy to follow. The only reason for the score is I don't yet have the part. If it arrives and is as described once installed then I will whole heartedly give a five star.
It was super slow process, it took a month to get the part. No communication between program department and customer service. Customer service was in contact without any help, just waiting for programming.
Havent installed yet but getting the order was quite painless
They were very helpful and fast on shipping and they were very affordable and honest I would recommend anyone 2 them I will make sure 2 call them again if I need another part 4 my suv
Thank you so much, Peggy, for your kind words and recommendation! We're thrilled to hear you had a fast and trustworthy experience—looking forward to helping you with your SUV parts again in the future. Your support means a lot to us!
Fast and easy ordering at a great price with lifetime warranty can beat that thanks.
Thank you, Tony, for your kind feedback. We're glad the ordering process was simple and that the lifetime warranty gave you added peace of mind. If you need anything else, we're here to help!
I installed the ecu and I now have a fuel issue the injectors are having a issue and so is the lift pump I don't know what it could be I took it to autozone to get a engine scan and it says ecm/pcm interval issue
Easy to order,fast shipping, They are very knowledgeable people
Thank you, Jasper, for your kind words and support. We're glad the ordering and shipping process met your expectations, and we're always here to help with any questions or needs in the future. Looking forward to working with you again soon!
Excellent website, easy, intuitive and great warranties plus plenty of stock! I have purchased two ECM/PCM's from them and they were plug and play and are working great.
Michael, thank you so much for your kind words and trust in our products! We're thrilled to hear the ECM/PCM units worked seamlessly for you, and we're here anytime you need us. Your recommendation means a lot!
Ordered an ECU - promised 2-5 days - it's been 5 weeks and no item. They avoid answering emails and will not help me out. Once they get your money - they don't care. Avoid at all costs.
FlagshipOne aims to fulfill all orders in a timely manner and we understand your frustration with the shipping delay which is beyond our control. Our company is severely affected by the ongoing national strike of the Canadian Union of Postal Workers. Once all of this issues has been addressed you should be expecting your unit to be delivered.
I plugged the ecm in and it didn't work called in to tell them they wouldn't give me my money back as said on their advertisement. I ended up going to the dealership and buying a ecm and they said also that it wasn't any good, I wouldn't recommend buying anything from them because their guarantee is false.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kent, thank you for sharing your enthusiasm! We’re delighted the parts fit just right and arrived quickly—your satisfaction truly means a lot to us.