Flagship One IncReviews 3,754

Really wish I had done more homework. FS1 has a cool website and online store and the ease of ordering made me think this would be a smooth transaction. It has been anything but. I received a product that has been tested by multiple mechanics (at no small expense) and proven to be BAD. It happens. So I called and was immediately told that basically, they don't make mistakes. However, if I wanted to return the part, they would test it before telling me I am wrong. I was shocked at the attitude, but did as instructed, and... crickets. I sent follow up email. I tried chatting. I have never experienced such lackadaisical response to a client that simply wants to spend their hard-earned money to buy a need part for an inoperable vehicle they need to function. I suggest buying from ANYWHERE else. I would buy from a guy with a sign on the side of the road faster next time. I may as well have, because I am getting similar results. I am now searching for a new source to buy the part, hopefully one that works... and believe me, I will be checking the reviews better. I am assuming I can kiss my money goodbye, even if I do get response, it will be too late. This has been almost a month long process at this point. VERY frustrated and disappointed and worse, now am out a vehicle even longer than planned because I have been waiting on a response. DO NOT BUY THE PART HERE. TRUST THE NEGATIVE REVIEWS. I HAVE NOTHING TO GAIN BY WARNING YOU. I WISH I HAD LISTENED.

I bought a computer from Flagship one Inc. I paid $176.24 for the computer when I got it and had it put in my car. It didn't fix the problem with my car. I called them and I told them that it didn't fix the problem. Flagship one Inc. Said to send it back so I did it took a long time to get it from Flagship one Inc. I called them I told them that they have my money. No computer. I finally got it it didn't fix the problem. So Flagship one Inc. Sent me another one computer. The second one didn't work eather. I took my car to B&F Auto 's then I took my car to the dealership. They checked it out and said that the computer, that I got from Flagship one Inc. Wasn't any good. So I called Flagship one Inc. and told them what the Dealership said. I sent the second one back to Flagship one Inc. They wouldn't give me my money back. That I could only get store credit. And they changed me to put the computer back on the shelf. They said that I could only get store credit. No money back. If I had known all of that I would of NEVER bought their computer. So they have their computer and my money. Please help me get all of my $176.24. Back from them. They didn't like it when I told them that I was going to get a hold of BBB
My car is a 2002 PT Cruiser. Thanks so much PLEASE help me to get my money back to me.

Worse company ever. I wish they were a negative star. I would have given them 100.
Stay away from them if you value your money.
I think they hired people just to lie for them. You are lucky to even find someone in customer service to talk too. They sucks.
They sold me an I programmed computer for $412. Which I returned 3 month ago. They never send me a new one or even return my calls. They lied every week after I contacted BBB.
Stay away save yourself some time and money.

Painful from start to finish. Would not provide Pro number for shipping, billed my card immediately upon order, did not recieve the PCM for over 2 weeks. Installed when I returned from out of town. When locksmith came to marry the chipped keys to the new PCM he could not because of codes in the new PCM. Had to tow to Ford dealership to code the keys to new PCM, they could not as well! Requested RMA explaining situation and provided all code per FS1 request. Waiting another month (emailing, calling and Live chatting) this company needs to just go out of business or go to jail!

Horrible phone customer service. All females which i wouldnt care if they were actually knowledgeable about what they sell. Nobody can answer technical questions and they have to transfer everything to the department manager... then once you get transferred the manager if she is busy she will just tell you to hold without picking back up even after 40 mins on hold. Then i call back and they say she is busy so they said the manager will email me but then hangs up before i have a chance to ask when i can expect the email. If youre going to sell car parts, maybe get some staff who actually knows what theyre selling?!

Purchased an ECM On Sept 14th I sent an e-mail stating the instructions were not included never received a response. Days delay while I was waiting a response. Installed the part and it worked for 2 weeks then starting failing. Had it replaced at a dealer. Contacted them on Oct 23rd asking for a Return Authorization. This is 39 days! I requested a refund several times and they will not issue a refund because it was over 30 days. They make it impossible to return in 30 days. They are non responsive and they sell defective parts.

Nothing about this company is legit. They sent me a part that was either bad or not programmed correctly for my car. After much work on my part and repeated calls and emails, they had me return the defective part and sent me another one. That part was defective also. Now they don't want to give me any money back for the bad parts they sent me. I could never speak to anyone there about the issue other than an operator who knew nothing about cars. Don't buy from them, they are the worst!