FruugoReviews 443

Fruugo helps chinese pirate copy manufacturers pass their junk off. Do not buy from them! They will be banned in the EU shortly.

I purchased a wireless keyboard for my IPad from Fruugo. Their description of the item was misleading. Their description indicated that the wireless keyboard will work with 2015-2017 IPads but was ambiguous about second generation 12.9. IPad. I purchased the keyboard but when the item arrived, it did not work with my IPad. The item was not comparable with my 12.9 iPad. I contacted them but they automatically made an assumption that l purchased the wrong item. They alleged that l purchased the wrong item without any evidence and refused to pay for the return of the item. Moreover, l did know the item was coming from China. I only found out after l had purchased the item. I requested repeatedly that they send me a return label but they refused, and said l must cover the cost to return the item to China, and that is bear the high cost of international shipping. I was very upset. It appears to me that this is something that they do to unsuspecting customers. I will not recommend that anybody do business with this company. They have a very poor customer service and my experience indicates that they are exploiting people.

Di not use this platform to order anything. My order didn't arrive and the excuses just keep coming with all the blame on Australia Post and no action or refund from them.

Ich habe das Vitamin-C-Serum Timeless bestellt, und was ich bekam, war etwas völlig anderes. Es war überhaupt kein Vitamin-C-Serum. Es roch anders, es sah anders aus, und es oxidierte nicht einmal, als ich es draußen stehen ließ (was jedes richtige Vitamin-C-Serum innerhalb weniger Minuten tun würde). Was ist das für ein Geschäft, bei dem die Leute auf Schritt und Tritt betrogen werden? Einfach beschämend. Ich kann mir nicht vorstellen, jemals wieder etwas von dort zu kaufen, und ich empfehle euch dringend, es auch nicht zu tun.

Ordered some door closers that were supposed to be located within Australia... turns out that they were sent on a slow boat from China after paying separately for freight cost. Tracking details that were sent were fictitious and when I asked for update, I was directed to seller. Seller rudely said to wait and made no effort to track package... past due date now by a week and still not in Australia... Steerclear of this poor replica of Ebay... They use EBay's reject suppliers...

I ordered a replacement battery for my phone about 4 weeks ago. After I placed my order, I wrote to the seller on the same day that I would like to cancel the order. The seller replied to say the product had been shipped out and thus I was unable to cancel the order. 2 weeks ago I enquired about the product again, and was told the product had just been shipped out and on its was. 3-4 days ago, I received an email to say the product has landed. Till today, I have yet to receive my product which I intend to reject and return for refund. What a scam. The site should be banned for such bad practices. Regards. Aaron Tan

I ordered a 3 piece set with a backpack, lunch bag and pencil pouch. The pencil pouch was missing after I received the order I emailed the company and let them know they asked me to send a picture of what I got I sent him the two items I received minus the one that was missing and they sent me back a thing and said no you only ordered the backpack and they just happened to give you the lunch bag for free so you can keep it go give us a good review and I said no it clearly says on my order what I ordered that it was a three piece set and show the pictures of the three items and they messaged me back this morning and said no that's just showing examples of what the items are so that people know what the three things they can choose from and I'm like no that's not what it says so they do false advertise advertising stuff as a set and then omitting stuff and then saying that that was never included to start with and that they try to give you something free and like be grateful pretty much and go give me a good review so they're a shady company I would not do business with them. And clearly in my hurry to get my son his stuff school didn't read the reviews or I never would have done business with them. I believe they are intentionally deceptive on their advertisement.

Never purchase from this site again Goods arrived damaged and I complained The seller responded asking me to reply and since then none of my emails will go through I have sent many to the seller through the Fruugo site and many to Fruugo themselves without success Funny how my first email went through to them but now get errors every time I try to communicate with them

I have been waiting and waiting and waiting for a real response, but after almost six weeks - nothing. Canned responses to inquiries, but no action whatsoever. The first thing they do is send a email asking to state the problem - again. Then they ask you, again, for the order number and your name and address - all provided the first time. Then in response to several more "Where's my stuff?" inquiries you get: "The customer for this order has asked 'Where's my order' please provide them a clear update as to when they can expect their items to be delivered." The same message when this all started. This place is a ripoff and should be avoided at all costs. The ONE GOOD REVIEW, was obviously written by someone in the "company" complimenting themselves. STAY AWAY FROM THESE CROOKS!

I bought some replaceable parts for my robot vacuum cleaner ONE MONTH AGO, still haven't received, EVEN WORSE, there no way to consult. They have an automated client service on the website, buy never gave me any feedback, or I could say the case I was consulting could never be submitted correctly.

Fruugo isn't the issue the issue is the misleading products and sellers they represent. I got charged €149 for a seat cushion which was supposed to come with the swinging chair as it shows in the picture on its site. All that came was a plastic cushion and I'm the loss of €149 absolute scam! Don't buy from here.

I bought a rugby jersey from them. Its basically a nylon sheet and you will be sweating profusely within 5 minutes of putting it on. The seller has mysteriously disappeared from the website now. Total scam, avoid at all costs.

I ordered a bottle of perfume on thurs this week and it arrived the to day way ahead of its scheduled delivery date.

Παρήγγειλα μια καινούργια κεφαλή για τον epson l805. Η εταιρεία ενημέρωσε ότι υπάρχει πρόβλημα με την ολοκλήρωση της αποστολής, ενώ η κεφαλή ήρθε την ίδια μέρα, εντός της προθεσμίας. Με την διαφορά, ότι η κεφαλή ήταν μεταχειρισμένη, χτυπημένη και σε μαύρο χάλι!

Will not refund you
Will not communicate with you
Utter disgusting quality
Cheap crap
Hides behind Aussie company but isn't

I ordered a night dress with Fruugo in Saudi Arabia. I waited for months chasing up the order. In the end I was told the order was lost in transit and they will refund me back my money. They never did. Crooks for real

What I ordered never arrived and neither got a refund. When you're complaining you receive an automatic message. That is theirs complaint management.