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From You FlowersReviews 147,036

2.7
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From You Flowers Reviews Summary

The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.

This summary is generated by AI, based on text from customer reviews

service
430
value
418
shipping
404
returns
307
quality
380

Instant Feedback

1,334,821 reviews
Idaho
2 reviews
0 helpful votes
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Exceeded Expectations
February 15, 2023

Ya my valentines was going very wrong as my jeweler tried to hussle me by sending me yellow diamonds advertised as colorless, I had to send them back the day before valentines day and ordered a bouquet of roses from fromyou flowers and honesty didn't expect much, but they delivered them on time, in a very nice box at my ladies work and she absolutely loved them. Thank you From you flowers, u saved my valentines day from being ruined by a shady jeweler. I will be using u again very soon!

Date of experience: February 14, 2023
Tennessee
1 review
0 helpful votes
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Awful service
February 15, 2023

Purchased flowers over a week before Valentine's Day to be delivered to my girlfriend on Valentine's Day. When they had not been delivered by 2:00 I called and found out that they had changed the delivery to the next day without informing me. Don't waste your money.

Date of experience: February 14, 2023
California
1 review
0 helpful votes
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I wouldn't order from this website ever again not what I expected at all! I literally could of done this myself and not worth $100.

Date of experience: February 14, 2023
Illinois
2 reviews
1 helpful vote
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HORRIBLE COMPANY
February 14, 2023

I ordered flowers for Valentine's Day 2023 on 2/13/23 and PAID up front. The delivery date that was sold to me and is on my receipt WAS 2/13/23 - 2/14/23.
On 2/14/23, I called about 11am to follow up on delivery and was told it would not be delivered until 2/15/23 the day after valentine's day. When I asked about why they did not bother to call me to let me know they could not produce what they sold me so I could find a solution, they took absolutely no responsibility.
I insisted on a refund and they offered me 10%.
I then spoke to a supervisor and they offered me 50%

To sell a customer and collect payment and not deliver what you sold them is FRAUD. I would like a refund from this HORRIBLE COMPANY.

Date of experience: February 14, 2023
Illinois
1 review
1 helpful vote
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Truly disappointing in expedited delivery
February 10, 2023

Ordered flowers to be sent to my wife at her job and ordered expedited shipping (cost extra) to be delivered by 12noon and nothing ever showed up. Wife closed up and the surprise was ruined. I do this every year and a special day for her and I'm completely disappointed in this service! Called customer service told them my problem and asked for a refund. First Lady intentionally hangs up after giving me attitude. Called again and finally got my problem solved. NEVER trust this service (before noon)(expedited) especially if it's a super special day for your loved one!

Date of experience: February 10, 2023
Arkansas
1 review
0 helpful votes
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Second time placing an order...
February 8, 2023

So this is the second time I've placed an order. The first time I must have over looked costs because when you are getting for a loved one cost is not as important. However, this time I tried ordering a bouquet (33.90 on main page). I get to the check out page to review (49.99 for the bouquet). With the total (52.56 not a bad deal just didn't add up). I emailed them and asked about the price changes. They apologized and sent me a coupon code (save 14.99 and shipping). I typed in the code and the total was higher than originally was (53.74, not much but it was higher). So I called. You can only use one coupon is what I was told. And they could not answer my question on why the price changes. I have screenshots to prove all of the above quoted costs. I asked for a bigger discount to make it right. The supervisor said the most I can give you is 14.99 for shipping and don't let me get started on the shipping...

Date of experience: February 8, 2023
Texas
1 review
1 helpful vote
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Don't use this company
February 2, 2023

First of all they changed the price in the last minute, then when its time to pay they automatically tag extra money for delivery you many not need. Then the price doubled when its time to pay.then the flowers they actually delivered very late and what they delivered was very different from what they promote. Look at the difference. I asked them to do some soul searching.

Date of experience: February 2, 2023
Washington
1 review
0 helpful votes
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Never Delivered
February 1, 2023

Don't believe the sock-puppet reviews. They never delivered.
Phone number is fake. Company claims location in CT or NY but appears local in you online search.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Don't do it
February 1, 2023

Twice I ordered flowers from this company for a funeral and twice they failed to deliver. Got an apology email from them while I sat at the funeral. Do not trust them to do what they say they will do.

Date of experience: February 1, 2023
North Carolina
1 review
0 helpful votes
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Highly disappointed
February 1, 2023

Ordered 2 separate arrangements for 2 separate funerals. Neither made it to destination. It didn't help that the person we spoke to and I had a language barrier. I do understand that issues arise sometimes. But to still deliver within a reasonable time you wanted to charge another expedite fee. They refunded the original expedite fee. But at this point, I'm thinking as a courtesy, this should now be your responsibility in full. The sentimental value has been obliterated.
I'm just highly disappointed in this service as you trust in someone to take care of your personal touches and they foul it up. You don't get these moments back.
Highly disappointed!

Date of experience: February 1, 2023
New York
2 reviews
6 helpful votes
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I ordered a 70.00 huge birthday bouquet of flowers with roses and other beautiful flowers. They delivered a tiny bouquet of like daisies and one rose, maybe 5.00.in the photos the one with the pink ribbon is what I ordered and the little one is what they delivered. Such a fraudulent company! Never again!

Date of experience: January 26, 2023
Pennsylvania
1 review
1 helpful vote
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Total failure on so many levels
January 23, 2023

The flowers never arrived.
I contacted the company on a daily basis and received canned, identical answers. There seemed to be no real 'person' behind the answers and I never did find out why the flowers were not delivered. They just kept promising... they will deliver by 6pm or they will deliver tomorrow, or they'll do it on Monday,. I contacted the company 5 times in all. Shop elsewhere, this service is a waste of time.

Date of experience: January 23, 2023
Utah
1 review
0 helpful votes
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Do not recommend
January 20, 2023

DO NOT RECOMMEND! I ordered thinking it was a different florist. Nonetheless, I paid extra to have flowers delivered same day which has never been an issue with the local florist I thought I was using. Unfortunately this order was delayed by several days. When I realized the flowers would not arrive same day (and were actually not going to get to her for another three days) I called to cancel leading to a 30 minute argument with a rep who tried to talk me into allowing the delivery to go thru. The flowers were for a friend who's daughter passed away several months ago and she was struggling as it was the daughters birthday that day, hence the reason for my request for same day delivery. But the rep did not want to cancel the order and refund me. I insisted and was told it would be canceled and I would get a full refund. The flowers were never delivered and I am still waiting on a refund which I've now had to contact my bank to fight for despite receiving a confirmation email from this company of the cancellation. This company is a scam! I do not recommend using them.

Date of experience: January 20, 2023
New York
1 review
0 helpful votes
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Terrible!
January 17, 2023

I'm showing the picture of what i ordered for my boss - Christmas Tree with roses (pd 80.00) - I just recieved a picture of what my boss recieved. I was humiliated! It looks like 25.00 carnations with a Lily and greenery. I contacted them and will keep you posted as to what they'll do for you if this happens to you.

Date of experience: January 17, 2023
Minnesota
1 review
0 helpful votes
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Terrible not what I paid for
January 12, 2023

So it was my wife's birthday I ordered a deluxe bouquet of pink roses and daisy's, instead I get a couple yellow roses and not 1 daisy. There resolve was to give 12 dollars of 65 back look at these tell me this is fair...first is what I orded second what I got...

Date of experience: January 12, 2023
Pennsylvania
1 review
0 helpful votes
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Unhelpful customer and delivery service
December 31, 2022

I placed 2 orders and paid for same day delivery. They weren't delivered and I was told I would get the same day fee returned. One of the orders was cancled because the patient left the hospital. I could not give an alternate address because I didn't have one. The other order was also cancled. Which I'm quite upset about. Now I'm told I have to reorder and pay a same day fee without a guarantee of delivery.

Date of experience: December 31, 2022
Pennsylvania
1 review
0 helpful votes
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Not even close
December 30, 2022

Ordered an all pink arrangement with roses and lilies.was told it would be delivered that day.not only was it not delivered until the next day, it looked NOTHING like what I ordered. Lime green carnations, sunflowers and 1 peach tulip.what a freaking joke. No,no,no

Date of experience: December 30, 2022
Rhode Island
1 review
0 helpful votes
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These must be fake reviews
December 28, 2022

These look like fake reviews. Just look at Yelp for the real ones… Awful company. You won't get what you ordered and they will only offer a very partial refund. SCAM.

Date of experience: December 28, 2022
New Mexico
3 reviews
7 helpful votes
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Unreliable company!
December 27, 2022

Ordered for the first time online. I picked the soonest delivery date that they had and paid extra for expedited. Would never recommend this company and do not believe award it has on its site. Said I would get refund for $4.99 and asked to refund for $14.99 have not seen that yet so not sure if I will get it. They should have told me that would do that because they really messed up on my order for a very special occasion.

Date of experience: December 27, 2022
Indiana
1 review
0 helpful votes
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Never again, scam
December 26, 2022

Ordered early, not delivered until 3 days later, no call, we could of picked it up.
Flowers delivered were not the centerpiece
Ordered. PPoor customer service. Scam

Date of experience: December 26, 2022

About the business

Flower delivery.


fromyouflowers.com
Founded in 2002
New York, NY, United States
+554