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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Very easy to walk your way through placing an order. Love the step by step process.
Would have been nice to know that a $** delivery charge would occur - kind of hid that fact till after I hit the pay button.
The service was great! Great price fast delivery, my girlfriend loved you. Will be using this company again.
It was fast delivery & many options to choose from! My gf loved her flowers!
Service/Handling charge is STEEP... would think twice about ordering again.
Delivery was 4 hours late
So easy...and affordable!
Easy, fairly quick and I liked my OU 20% discount and the fact that I had a large selection that could be delivered the next day before 12pm.
I had the flowers delivered to my sister in a small town up in Wisconsin. As I live in Oklahoma I had no idea who would deliver the flowers and if they would truly reach her before noon.
At 12:07 I received a txt, I was at work, " Oh my! I just had the MOST GORGEOUS BOUQUET of FLOWERS delivered to my door!...They are So Beautiful and I am thrilled! XOXO
When I called her later she said they truly were beautiful and healthy. That she had never been delivered such beautiful flowers.
In the past I have had several orders of flowers that had I known what would be sent I never would have wasted my time or money. I don't do surveys often, but I felt your company truly deserves this comment and my gratitude. The florist you used did a fantastic job, the flowers were actually there by 11:40, and her home is not easy to find. Above all she was surprised and happy! Thank you!
Service was fast and accurate
Tax and delivery costs should be stated at the beginning. It is way too much effort to compare prices from different flower providers if we don't know the total cost.
Outstanding web site and service - 11/10... thank you!
The process was smooth and the pricing was very reasonable. I was glad the vase is included in the price and was not extra.
(I made the above statement immediately after placing the order.)
My recipient in across the country called me two days later to say the flowers had arrived and they were beautiful. She was very pleased. I will probably use fromyouflowers again when I need to send flowers.
Easy to order and large selection good prices. I was hoping for an idea on shipping costs before I got to the last page or even if there were different options but that's ok.
Was fast and easy
Ordering flowers was very easy and the flowers that they received were beautiful! The flowers were a bit pricey but I will definitely order with you all again!
I felt that I was not updated properly with my order. When I first contacted customer service I was told that I would receive an update once the florist delivered the order. I didn't receive any communication until 5 hours later in which I had to call again to find out the status of my order.
Delivered what they promised and on time. My girl is very happy with me.
The flowers were beautiful and delivered promptly. So glad I took a chance on a new company.
Order didn't go through the first time...saying my card couldn't be authorized. Called the 800 number and the guy said I need to call my bank, because something must be wrong with my card...despite the fact I told him I've been using the card just fine on other sites...and also despite the fact that I got an email from AMEX stating the charge was made to my card. He said he couldn't see the order on his side and to use another card. I did and the order went through...but I'm going to go through the roof if the AMEX charge was made AND the Visa charge was made. The guy was pretty much useless on the phone. Probably won't be back...too many other companies to choose from.
I ordered these flowers for my grandmother's 95th birthday. When I got to the party and saw the flowers, I was really embarrassed! The flowers arrived the day before I got there, but half of the roses were limp and sad looking. The daisies were in even worse shape than the roses. Overall, I would advise customers to stay away from fromyouflowers.com. I just wasted $** ordering from them!
Delivery rate was a little high but worth it for the convenience. Thanks!
Yup I left one star. Sure I found what I needed and sent it on its way. But i got it with hidden fees. And something that should have cost 30 was 45. Also after leaving 1 star I was prompted multiple times not to leave it. What kind of joke is that. If you don't want to get bad ratings don't hide fees and don't let people rate you. Also... I paid the extra fee for "within 4 hour delivery." The flowers took over 7 hours. I called 5 times every time I was assured they would be there shortly. Then I got within 10 minutes it as TWO HOURS after the 10 minute remark. Why say within 4 hours and then be over 3 hours late? Luckily the recipient cancelled a trip and was there at the time. Also why to REPS lie about delivery time? I was heated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members