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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Beautiful, Thank you.
Your telephone lines don't work and your site has a very confusing layout
Your prices are very high for small arrangements
My girlfriend loved the flowers. She said how fresh the flowers were and how great they smelled. Very happy with this order.
Excelent!
Easy to use website. Good same day service. Not satisfied with the arrangement though, some of the flowers were droopy and looked thrown together - no theme or color match
Obviously, I misunderstood how your customer service works. I ordered from what I thought was a local florist in the town where the order was to be delivered and was amazed to get a call from Connecticut telling me of issues with the order!
You all made the process very easy. I am hoping you all's delivery is on time and easy like you all's website.
I paid for the 4 hour delivery time and this was not met. Do you know why it was not met? I would like a refund for this amount at least.
I WAS ESPECIALLY PLEASED THAT THIS COMPANY DIDN'T CHARGE AN EXORBORANT SHIPPING COST!
It was fast, easy and provided detailed information about the products.
Ordering was fast an easy and the arrangement was beautiful and delivered on the same day. I will definitely order again in the future!
Easy order process. Delivery always met. Like the confirmation email message of delivery. Everyone I have sent flowers/gifts too enjoy the product.
The sneaky Service/Handling charge was an unpleasant surprise. I would rather have it included in the cost, then I know how much I'm going to pay up front.
Ordering was easy and choice is great. I sure hope the delivery is as good as the ordering.
The store attempted to deliver the flowers at 2pm but the recipient wasn't there. I got contacted by the company to let me know. The store delivered the flowers again later that evening and my friend confirmed she received it all.
Thank you very much for a great service and follow up.
April Russ
First time using your site. Easy to use
Love shopping with you guys. Plus I get coupons constantly to save money on more flowers.
It'd be nice to know there's a fifteen dollar service charge at some point rather than the second before completing the order. I'd really love to trade a ten dollar magazine subscription I don't want for the money.
When the flowers did come, they were not what I asked for. The picture showed two white lilies, and what arrived was some other, much more feminine fuchsia flower. This was for an older man, so I chose a basket of all plants with some tasteful, white, masculine-friendly flowers, and this is hot pink.
I would have liked to see the shipping charge before making my selection.
This was sent to a friend who had just had back surgery--- I did not see the arrangement but her husband told us they were beautiful! Thank you
The flowers were actually sent to Arizona. I'm in California. I hope the flowers got delivered on time. I was pleased with the ease of ordering and the price was good.
It would be better to show prices including handling straight away
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members