On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Way cheaper and seems to have just as much selection as others. As long as they receive the flowers, I'm happy!
Great, but did my receive the free delivery that I had clicked on
Most reliable site to get your flowers ordered and delivered.
The product sent was NOTHING like the order made in size and variety! I understand that some substitutes need to be made but... FAKE flowers in the arrangement and the size? A picture was sent to you in an earlier e-mail showing the arrangement sent as so you can see for yourself.
PLEASE PLEASE PLEASE make this right... this was an embarrassing gift! I can change satisfaction rate once the change has been made, to be fair.
For all flower/planter orders I only use Connells! The planter teddy bear order was for a dear friend who just lost her father. She sent a note of thanks which compliments your planter and teddy bear. She has something she can keep close to her for a long as a reminder of her friends love and her loving relationship with her dear father. Thank you!
This was my first time to use your site and was pleased.
Have loads of friends in USA and will only use you. My friend is a chocoholic so would love to have had a choice to include a couple of in. But, next time xx She is recovering at home as well. Thanks so much xx DebbyS
So far so good
I actually chose the 29.00 item but somehow got the larger, but my friend is well worth what was sent and she loved them so no complaints and thank you for good service.
The roses did not look good upon arrival. They were already in a decaying state.:-(
Looking to order quickly but it was confusing to redeem the 20% off offer, it didn't appear to make a difference for the arrangement I chose, disappointed.
When I actually saw the flower arrangement, it was not as shown on the display photo, it look more like the small size instead of the premium I had selected, disappointed.
Your prices are misleading as they should include service and handling and not just the flowers themselves.
Excellent
I thought it was going to be a bigger arragement. The good thing was that all the flowers were delivered in buttons and so we got to watch them open.
Very user friendly. Wonderful.
Great variety of flowers, easy online ordering
I ordered the flowers for my sister's birthday and she loved them. She got them on the day that I specified with no problems
These were a gift for my mom's birthday.
I had a 20% off code that the website refused.
Received flowers from my brother so I used you to send to9 my nice
Maybe this should be worded differently because I sent flowers, I didn't receive them.
My only real issue with your customer service is that they fill all the empty spaces in the conversation with useless words. Difficult to explain but an example might be "let me change screens and look at that" and then a bunch more words I couldn't even understand. They just filled up all the silence. They talked fast and didn't listen. I had to call because the cardholder, not me, needed a receipt emailed. They acted like this was a security issue. I asked them to email a receipt to the cardholder, not me. It took a long time to communicate that this was not a security issue. All because they talked and talked and didn't listen.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members