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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Cheryl was great at assisting me with canceling an order and issuing me a refund.
Great experience with the service. Quick and fast.
Nikki was great.
Oh WOW -- Nikki did it again! Thanks for sharing your incredible customer service experience, Sterling! I'm so excited to share your 5-star review with her!
Cherry L. Was able to quickly and kindly help me with all my problems. I really appreciated the speed with which everything was resolved!
Another kudos to Cherry! Thanks for your excellent rating, Grace! I'll be sure your appreciation reaches her!
As noted above, Ally B. Was extremely helpful and professional in making some changes to my weekly Freshly order to be delivered to me on Thursday, January 27,2022.
Sounds like Ally continues to WOW! Thanks for the 5-star review, John! I'll make sure she knows how much you appreciate her help!
For the information I needed quickly and they were very friendly. Nice to get a fast resolution in these challenging days.
Providing a top-notch customer service experience is always on top of our priorities, so knowing how our Customer Care Team took care of your concern in a friendly manner absolutely brought us so much pride and joy! Thanks for your review, Grant!
I had billing and delivery questions with my account and Engrid P. Was wonderful in answering all of my questions.
She was fantastic! I wish all of my customer service experiences were as good as this one was with her.
Nolan, your experience with Engrid P is indeed worth sharing! Assisting our customers is something we look forward to every day, so it's a great pleasure to serve you! I appreciate the fantastic review.
Prompt, helpful, polite! Harvey was an excellent customer service rep.
Hey Samantha! I'm so thrilled with the help you got from Harvey. Thank you for leaving a stellar rating!
Cherry L offered me great assistance. Extremely patient and helpful. Super kind? Thank you Cherry!
Melanie, Cherry is starting to get the reputation of being very kind, so I'm glad you received wonderful customer experience today. Thank you for sharing your positivity with us today!
Cherry resolved my issue quickly and easily and it was a great experience. Thank you for all your help!
Kanchan, you are most welcome, and thank you for taking your time to review Cherry today! Cherry will be so happy you were pleased with the customer service provided today.
I didn't understand that I was setting up dates for multiple deliveries and then couldn't fix the problem as needed once I understood what the issue was. I deeply appreciate the kind and courteous consideration and help that I received both from Andi and from Nikki.
Darylene, I'm disappointed to hear there was any confusion, but enter Andi and Nikki to the rescue to get things sorted out for you and resolved. Thank you so much for your review and I'll be sure to pass along your very kind review to both Andi and Nikki! Thank you!
Alejandro was amazing he went above and beyond to help me with my question. He was patient and took the time to explain things and really cared. 100 Stars!
Yay! We'll be sure to pass those 100 stars to Alejandro! Thank you so much for sharing your experience with him today.
Absolute pleasure dealing with amazing customer service. And the meals are amazing.
Erhan, you are so kind, and thank you for your review! I love the fact you were treated well by our customer service staff and you're enjoying your meals! Thank you for sharing your positivity with us today!
To get the information I needed was easy. Easy to understand and helpful hints.
Cynthia, you rock, and thank you for the fun review! Easy, helpful -- I'm guessing your chat with us was a good experience. Thank you for being the best part of Freshly!
Kenny was very helpful and prompt when i chatted with him
Thank you for sharing your experience with Kenny! I know he'll appreciate receiving such a great review.
We had some issues with our order and when I had an online chat with customer service Coral was a huge help to us!
Right on! It's terrific to hear that Coral was able to assist you with any issues that was had for you today.
Kath helped me fix a mistake I made while ordering. She was kind and quickly assisted me. I appreciate her help.
And you are most welcome, Sara -- thank you for your splendid review of Kath! We're here for your Freshly family members 24/7 so we can always be of assistance. Thank you for sharing your experience with us today!
I received notice of my 2nd payment only one day after the first shipment. After explaining this to Diana S, she quickly and pleasantly canceled the payment and sent the link for us to reactivate. Couldn't ask for better service
Pamela, thank you for your well-stated review of the service you got from Diana today! Thank you for your kindness, and I'll be sure to pass along your kind review to Diana!
Diana S. Was helpful with changing my first order and with explaining the process for future weekly orders.
Sharon, Diana is a Freshly rock star and I'm so pumped that she was there for you when you reached out to us today. Thank you so much for your stellar review, and I truly hope you enjoy your meals!
Smart, quick, efficient, so respectful towards your time. Great job, thank you, I appreciate you and your great work!
Nicholas, thank you so much for your kind review! I'm very pleased that you got the help you needed and appreciated. Thank you, thank you!
Thank you for such a great and prompt service to my questions. You rock!
Awesome! We're happy that we're able to help you -- we'll be sure to share your kind words with the team. We appreciate your 5-star rating, Renee. Thanks again for sharing your experience with us!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Another job well done by Cheryl! Thanks for sharing your wonderful customer service experience. Dawn! For sure, your 5-star review will make her day!