Overall love it, but wish there were more fish and vegetarian options available. Also would like items to rotate more frequently so I don't feel like I'm eating the same three things every week. Great quality and service.
I like how freshly has given me back my life. I rarely go to the grocery store, don't cook, or clean really. I've lost 30 pounds. I have all this free time! I like the way the food tastes. I don't crave sugar anymore. Sometimes, they will get my order wrong, but I haven't been delivered anything I didn't actually like. I look at it like, "Hey, I know these are actual people making and packaging my food." I would love an easy way to be notified if the menu changes besides me needing to log on each week. I'm super happy with my experience and totally recommend Freshly!
Loving Freshly! Timely deliveries, affordable cost, delicious meals!
Small thIngs:
Ice bags could have a biodegradable, safe liquid that could be disposed of in the sink, rather than into the trash (adding weight and possible spillage mess).
Another steak or ribs option would be fantastic!
It would also nice to be able to add 1-2 single orders on top of an existing package. So I selected 9 meals for the week, and wanted to include one more to make it 10 (for an individual price discount based on my 9 meals), why not?
Other than that, great!
I enjoy receiving my chef made meals weekly and look forward to trying different tastes. It is so much better than getting take out each day saves on the calories and you can't beat the freshness and taste.
Hi Gale, thank you so much for sharing your feedback with us! We're so happy we're the perfect fit, we love cooking for you!
As happens once in a great while, my meals didn't arrive as scheduled, but were instead delivered to another address. I contacted Louis R at Freshly this afternoon and informed him of the missed delivery, and he immediately credited my account for this week's shipment. I have always appreciated how quickly the Freshly team responds to issues, and today was no exception. Thank you, guys!
Hi Jeffrey! I never want to see any delivery issues, and I'm happy this has been an isolated situation for you! I'm very happy that Louis did what needed to be done -- and give you some good old-fashioned quality customer service! Thank you for your wonderful patience and understanding!
Your Rep Kenny was helpful and informative and corrected my problem.
My first order arrived yesterday and can't wait to give them a taste.
I must have signed up to early since I'm now getting offers for huge discounts on 6 meals or greater..
Hi Basil! Welcome to the Freshly fam. I have no doubt in my mind that you'll enjoy our meals. I'd be happy to apply one of our amazing discounts to your subscription if you haven't applied one yet. Reach out to us SocialSupport@Freshly.com
I've tried over 5 meal delivery services. Freshly is by far the best for the following reasons:
1. Mobile experience.
2. Taste
3. Healthy ingredients
4. Customer service
5. Food variety
6. Flexibility in pausing orders
7. EASE. Just place in the microwave and you're set. NO PREP.
I'm 17 orders in so far and am not planning to stop anytime soon.
And no I was not paid or rewarded to leave this review. Just a happy customer showing some appreciation.
Commercials show appetizing, large portions, fresh-looking vegetables and happy diners. NOT! In reality, the potions are small as well as the sauces. The beef tastes like shoe letter. It's not that the meals are just tasteless but they actually taste so bad that I had to stop eating after a couple of bites. I threw out a weeks worth of food. Never again. Any food would be better than this. I now even have to resist gagging when I write about it!
Hi Susan! Thank you for providing us with your experience! We're extremely sorry to hear that the meals weren't enjoyed. Currently, the meals are portioned to be between 12-15 ounces, averaging 13.6 ounces, however, we'll be sure to pass this along as feedback to our chefs, as we're always striving to improve as we continue to grow! I'll be following up via private message to see how I can make this right!
The ordering process is super easy! All the recipes looked amazing! I had trouble getting any confirmation email but after chatting with their customer service agent all my questions were answered and then some! I am so excited t start receiving my meals!
Hi Andrew, I'm so sorry for any inconvenience with your order, but I'll be sure to pass along your feedback to our team so we can improve! In light of this, I'm glad to hear that we're able to get things sorted out for you. Welcome to the Freshly fam!
Very happy thus far.
Delivery on time. Packing is exceptional.
Food is surprisingly tasty! Ease of preparing.
Love the choices! I'm trying to have each one so I can then order my favorites.
Portions are perfect, which I need. I tend to cook like I was raised... lol.
I enjoy the Freshly meals. We started using Freshly because we are working parents with long hours and we have a teenager that is in multiple sports and other school activities. We noticed we were eating fast food more frequently than I would like to admit due to our busy schedules. Freshly has made meal time so easy and has definitely taken the stress off of us. We get healthy, fresh, tasty, well proportioned meals that we all love (including my picky teenager)! From the moment they arrived on my doorstep, I was impressed with how well packaged they are. My only complaint is that some of the meals we loved are no longer available. New meals have been added which are also tasty, but I feel the selection has become more limited making mealtime mundane.
Meals are always fresh, delicious and a good way to help maintain a healthy lifestyle! The portions are perfect with a variety of choices. Something for everyone! Even my picky husband is impressed. Love this meal service!
My husband and I receive 6 Freshly meals per week, so 3 nights each week I do not have to spend time thinking about what to make for dinner, making it, and cleaning up afterwards. I also can rest comfortably knowing I've eaten a healthy, calorie conscious meal.
We love cooking for you two! Thanks for welcoming us into your home, Lee!
I'm so glad to have fresh food delivered fast, but without the hassle of cooking and dishes. That said, some of the food (especially large cuts of red meat) just don't taste good microwaved. I also wish there were more options each week.
Thank you for your review, Laura! I appreciate your feedback about our meals and variety, and I can assure you that we're working to add more options as we continue to grow. I hope we'll have some new meals that you'll love very soon!
I really enjoy the meals and the convenience is just what I needed for my very busy life. Now when I am on my way home tired from a hard day at work I don't think about ordering take out or eating the most convenient thing that is usually also not healthy. Freshly meals are delicious and ready in minutes. No dishes to wash other than my fork, spoon and coffee cup. I do supplement the meals sometimes because they are a little small for my needs but I am more active than the average person. The protein content makes them very filling most of the time so just adding some extra veggies is usually all I need. And the really cool thing is I am losing some weight already.
Wow --thank you for the amazing review, Cherie! I'm happy to hear our service fits you perfectly! Id be sure to pass your portion feedback to our chefs!
Your website is so easy to use. The meals, so far, are great with the exception of a few I didn't care for. But until you try you'll never know, right? The deliveries happen with no problems, again except how much has to be packed inside to keep them fresh. I'm appreciative of being able to recycle the cardboard box, but the dry ice blocks and recycled jeans, while great for packaging, my state doesn't accept as recycle, so there's that. But, overall I do like this service and will continue trying different meals to build up my favorites!
Hello, Jana! Thank you so much for taking the time to rate and share your experience with us! I'm so happy to hear that we've been such a fit for you. Know that your feedback is important to us as we continue to improve our meals and service so I'll be sure to share this along with our team!
Mel helped me postpone my delivery with utter ease. She sent me detailed information about billing and how to manage my meal selections. Interactions like these are the kind that keep customers subscribed to your service. Bravo!
I had an issue changing my father's meals for delivery next week. Sent an e-mail very early this morning and immediately received feedback from Mary R, who not only provided me with service, also offered to make the changes if I continued to have issues and finally ensured my issues were resolved to full satisfaction. Great representative of Freshly. Very impressed.
Wow! Thank you so much for this incredible review, Jacqui! We appreciate you sharing your experience with Mary R. I can't wait to let her know what an outstanding customer service experience she provided for you today. I hope we continue to blow you away with our customer service!
I'm enjoying these meals so much... and not having to cook. Food is super fresh, with more vegetables than I'd normally eat. Wish I could afford more but my situation will change soon. I tried to get my sister to subscribe but it seems she previously did and tired of the meals. Are they different in California? What she described doesn't sound anything like my meals. Anyway, thanks for real flavor.
Thanks for sharing this, Delia! I'm happy to hear you've enjoyed our meals, and I'll be passing along your thoughts and concerns to our team.
Freshly tip: Make sure to take advantage of our Friend Referral program as well. That's $20 off each week, for two weeks --for both you and your friend!
I've been using Freshly off and on for about 3 years. I like that I'm able to skip weeks as needed. The servings are just right. They may look small, but I'm always satisfied and sometimes unable to finish. There's a nice variety that changes throughout the year. I'm automatically given a credit when it looks like delivery will be delayed. The site is easy to use and has good info on the meals. I wish it was a little cheaper, but it's about what an unhealthy fast food meal costs now. I've recommended Freshly to several of my friends. Also, I like that there's no prep. I toss it in my lunch bag and then toss it in the microwave for a quick and healthy lunch at work.
Hi Regina, I'm so happy to hear about your experience with us throughout the years you've been ordering. I hope you'll continue to enjoy! Thank you so much for being part of the Freshly fam!
Overview
Freshly has a rating of 3.8 stars from 7,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 180th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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Thank you for your review and feedback, Sarah! I can assure you that we're working hard to add more variety to our menu. I hope we'll have more fish and vegetarian options that you'll love very soon!