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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I skipped 2 meal weeks while I was going to be on vacation, in which one of them somehow "unskipped" itself. I was worried the food would be sitting on my porch for a week! Josh was able to cancel the order and give me a credit in the amount I was charged.
After realizing I have not canceled my meals delivery during the week of Thanksgiving, I contacted freshly to request that delivery be canceled, not only was it past the cancellation date but my meals were to be delivered during the week of Thanksgiving! I would've been out of town & unable to receive it. Freshly made it easy for me too chat with a wonderful customer support rep named Arjen, who was quickly able to canceled & refund the cost in under 5min! WOW! Unheard of speed and resolution in under five minutes into the chat… Thanks Arjen
I'm so happy to hear this, Melissa! I really appreciate you sharing this with us. I'll make sure to pass your wonderful words to Arjen -- thanks again for your rating!
I skipped a meal plan for one of the weeks from Freshly, but I guess it didn't register or go through. I sent an email to their customer service email and they got back to me very quickly. Min E was very polite, helpful, and considerate to my problem with my order and was able to resolve it very quickly.
Yay, Min for coming through for you and providing you the customer service experience you desire and deserve. Glo, thank you so much for your review today, and I know Min will be very proud and happy to hear your extremely kind review!
Quinn S. Provided excellent customer service to my case. Very Professional!
Paul, as you know, in providing customer service it is only right to treat your customers professionally and with full respect. It certainly sounds as though Quinn's star shined bright today. Thank you for being the best part of Freshly, and please know Quinn will love your review!
Contacted customer service via chat. Quick and efficient assistance. Very pleased with the meals and service.
Edith, thank you! I can tell you that I don't need to hear anything more than the fact you are happy with the service and your meals for me to be very happy. Thank you, again.
Great experience with support and matter resolved quickly
Yay, David! I'm so happy you had a great experience with the customer service you received today! Thank you for sharing your positivity with us today!
Quinn S was awesome. He was very attentive to my concerns and was willing to help me with anything. 10/10 would recommend again.
Thank you so much for leaving this wonderful review of Quinn S! We know he'll appreciate getting this awesome feedback on his performance.
Moel, thank you for letting us know, and I'm so happy that August got things satisfactorily addressed for you! Thank you for letting us assist you and cooking meals for you.
Excellent SERVICE REP MICHELLE WAS VERY PATIENT WITH ME IN HELPING MY UNCLE WITH MY UNCLE MENU PROBLEM
Temeshia, thank you for your review today! I'm very proud that Michelle took it upon herself to make sure your issue was satisfactorily addressed. Thank you, again!
August read my chat comments and issued a refund for the failed delivery. Service was prompt and painless.
Sue, while I'm disappointed there was an issue with your delivery, I'm at least proud of August for being at the ready to assist you. Thank you, not only for your review but for your great understanding and patience!
Donna, I'm so glad you were treated with the respect you deserve. Thank you for giving Amy a thumbs-up today!
Yay, Diana for helping Susan today. Yay, Susan for being quite the kind soul and bestowing some Freshly love upon Diana! I'd say it was a great experience for all -- thank you, again!
I completely forgot to select my orders as I am out of town for the week.
Belle U was able to help me skip this week and applied a credit for a future order.
Much Appreciated and Great Service!
Reginald, this makes me want to say, "Winner Winner Chicken Dinner!" You're happy, Belle is happy... heck, I'm happy, too. Thank you for sharing some Freshly love today -- we certainly appreciate you and are so glad we could assist you today.
Mary F. Not only helped to resolve my issue at hand but also completed a secondary step, on my behalf, which was very much appreciated. She was helpful and saved me a lot of time!
Jenna, if we can save you time, provide some additional assistance along the way, and you were pleased -- what can I say, that's a great review and great customer service. Thank you so much for sharing your experience with us today! Mary will be very happy to peek at your review.
I had just talked to Nikki and she was so helpful! I can't praise her enough for all the help she has given me.
Thank you again
Dianna, I'm so happy to know that Nikki provided you with a high level of customer service and you enjoyed your experience enough to kindly recognize her today with your review. She is a gem, but so are you. I love our Freshly family members, and I know Nikki will be very proud and happy that she took good care of you. Thank you.
Excellent customer service. Amy did an awesome job helping me with my orders. I would highly recommend Freshly.
I love your review Michael -- thank you! When I hear excellent customer service and Amy doing an awesome job for you... well, I'm pleased and proud. I know Amy will be most proud to read your review. Most importantly, thank you for your review and for being the best part of Freshly!
August was helping me track a lost delivery that I had ordered... he wasn't able to save it, but he issued me a refund immediately. Super nice :)
Oh no, Gina, I'm so sad to hear of this delivery issue. Thank you for your review and for being so understanding with this delivery issue today! While I'm disappointed that you had this issue, I'm pleased to know that you were provided customer service that was satisfactory to you. Thank you for sharing your story.
August was perfectly polite and helpful. My problem was solved quickly.
Yay and congrats to August for a job well done. Yay and thank you to Allison for being a friendly Freshly family member and taking the time to review August today! I know your review will put a big smile on August's face -- thank you.
Josh was incredibly patient & helpful during my chat session with him. He answered all my questions and made adjustments as necessary. Very quick & responsive.
Thank you
Deirdre, you're most welcome -- and thank you for your 5-star review of Josh! Josh is someone who our Freshly family members love, so I'm thrilled you enjoyed your customer service interaction with him today. Thank you for being the best part of Freshly.
It was good. Mary was quick and got it done right away.
Stefanie, it's fulfilling to know how you got assisted by Mary smoothly and so quickly! I appreciate you dropping a 5-star rating!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay! I'm thrilled that Josh was able to take away your worries, Sean! As always, Freshly fam's here to help you -- I really appreciate you sharing your feedback. Thank you for the 5-star rating!