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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Diana S was very helpful in going over our order via chat.
Josh was very helpful with fixing my order mistake.
I'm sorry to hear that there was a mistake with your order, Christine. I'm glad that Josh was able to correct this for you! Know that I appreciate your patience and understanding in this matter. Thanks for the 5 stars!
Hi, I have a new boyfriend who cooks! So I have no need for my ready-made meals anymore! But when so got them - They were delicious.
Ronald was so helpful in taking care of my withdrawal! A pleasure to work with!
Thanks for the 5 stars, Victoria! I'm happy to hear that you enjoyed your meals and got a great customer service experience with Ronald! I'll be sure to let him know. Thanks again for reviewing us!
Mary F (and everyone (Coral too) was very very helpful in assisting me in changing my meals!
Marvelous! Thanks for dropping your 5-star review, Kristina! Of course, a very big shoutout comes Mary and Coral's way for being on the ball in assisting you!
Contacted customer support to deal with a delivery I did not receive. My support agent (Mary F) was extremely prompt and thorough with the information she gave me, and immediately issued a refund to resolve my problem. Sad I have no food, but happy with the support I received!
Tyler, I'm so sorry to hear about your recent delivery experience with us! This is definitely not the type of experience we wanted you to have but at the same time, I'm relieved that Mary F. Was quick and efficient to help and make this right. I'll be sure to let her know that you appreciate her. Thank you for reviewing us!
I've recommended freshly to several people over the years who now enjoy it as much as I do. It is the only food delivery service that I have kept up with. They are continually changing the menu while keeping classic favorites I love. They also have the best customer service. Tonight Belle U helped me adjust my order because it did not save properly earlier today and I "missed" the deadline. I would have had an order I didn't love, but instead now I have just what I picked! I will continue to recommend freshly to friends and family!
John, I can't say anything more than thank you! What a wonderful review that packs a double punch -- you're lovin' the meals and the customer service you've received. In addition to saying thank you, I want to make sure you remember to use our refer-a-friend program. We'd love for you to make sure you receive a benefit for introducing us!
Belle U helped us cancel our order. We just relocated and in the shuffle, forgot to change addresses and delay the order. Greatly appreciated!
Oh goodness, Angel, I hope your move went well. A move can be stressful and exciting all at one. But, I think it's safe to say that we don't necessarily think about deliveries that may be arriving. Thank you for your review of Belle, and I'm so happy she was able to help you out.
Nikki was very attentive and helpful and rectified my problem efficiently.
Nikki is our resident rock star, Joelle. Thank you so much for the big thumbs up on the assistance you received today. If you're happy, I'm ecstatic!
We were shorted on meal on November 1, and was told that $11.69 would be refunded to me. I thought they meant to my Freshly account but It was refunded to my card.
Diana took her time to look it up to explain to me. She was wonderful. Thank you so much.
Patricia, thank you for the stellar review! We always do our best to assist our customers, including refunds as warranted. Thank you for your kind words to Diana, and please know I will let her know of your review. I love the smiles our Freshly fam members create for our customer service reps after a job well done. Thank you for being the best part of Freshly!
I love the text feature for getting support with my order. My order never showed up and the tracking stated the package was refused or returned, yet there was never a driver attempt to deliver my package. Customer support was very helpful and the process was streamlined! Thanks so much!
Angelique, I'm so disappointed to hear of the delivery issue. Thank you very much for your patience and understanding. I'm glad your experience with our customer service was positive, and thank you for sharing your experience with us today. I want you to know I appreciate you!
I was helped by Diana S, who answered my question quickly and was very helpful.
Ruth, I want to give a gold star to both you and Diana. A gold star to Diana for taking such good care of you. A gold star to you for reaching out to us and sharing your experience today. Thank you!
Wow! We appreciate this kind review! We strive to to make it a very easy and helpful experience whenever you reach out to us for assistance! We're glad we didn't miss the ball on that.
Very kind, quick and intelligent really appreciate their help. Easy and good communication.
Thank you so much for this spectacular 5-star review! We appreciate you!
Kit was very helpful and assisted me quickly. I never have any issues contacting support.
Thank you so much for this wonderful review, Minerva! We'll be sure to let Kit know that she provided a 10/10 customer service experience.
Refunded and cancelled upcoming orders. Quick and easy!
Clark, I like easy-peasy and, when you think about it, shouldn't all customer service be this easy?! Thank you for your review!
I am satisfied with the taste of the meals and the quality of the service team.
Michelle, I can't ask for anything more than when a Freshly family member says they enjoy their meals and the customer service they've received. Sounds like a banner day, and thank you kindly for sharing your positivity!
Mary F was incredibly helpful in making changes to my next order. I appreciate her quick response and overall customer care!
Alice, I couldn't ask to see a nicer review - thank you! While each positive review is special in its own way, I wanted you to know I certainly enjoyed yours -- and so will Mary! Thank you, again.
Had an issue with my weekly order and Josh rectified it.
Yay, Josh for taking such good care of Richard. Yay, Richard for being a kind soul and bestowing some Freshly good vibes upon Josh today! I love to hear from our Freshly fam members.
Josh was extremely polite, friendly and knowledgeable about the products and how to control a subscription for my situation. Josh is a great asset to your company, he quickly answered any question or concern that I had. I want to order some of the meals that I feel my mom would be able to eat and enjoy. Depending on the meal... she will make 2 or 3 meals out of it, I know this from other meals I have sent her and what she does with her own cooking. This is why I had to contact Customer Service on Chat as there aren't plans available for my situation.
Christine, thank you for your stellar review of Josh -- I love Josh, too! I'm so happy Josh was there at the ready to assist you and the situation with your mother. Having an elderly parent myself, I'm very cognizant of the nuances with how they eat, how much they eat, etc. So, while your situation is a bit unique, I'm glad Josh got you the answers to your questions. Thank you, again!
Gene, I will absolutely tell Diana thank you -- I want to thank you for thinking so much of Diana to put in your positive words for her! I want you to know we value you and hope you continue to enjoy the service and your meals. Thank you, again!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Camilla! I can tell you how easy it has been to work with Diana S. Thank you for hitting five stars!