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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Ronald was fantastic to work with. There was a delivery issue with my subscription and I was transferred chat to live person, instantly. Chatted with Ronald and he resolved the issue in minutes.
Thank you so much for sharing your experience with Kit today! We know she'll appreciate knowing she got your issue resolved.
I had bit down on a bone in my meal I tried today. I thought I might get a future credit but they refunded the whole order and gave a credit. Very generous and appreciated
Bridget, I can't apologize enough for this experience, but I'm relieved that you've been assisted promptly. We make sure that every concern is taken with utmost attention, so I appreciate you working with us on this matter. Thank you for taking the time to drop a 5-star rating!
Mary F was extremely patient, knowledgeable, and helpful over the chat, ensuring that I was completely happy with my upcoming order.
Hey, Stephanie! I'm over the moon hearing about your experience, especially with Mary F's assistance. Thank you for reviewing us!
August was my assistant. My question was answered quickly and thoroughly. Thank you!
Annette, thank you for reaching out and taking the time to share how your experience with August went! He's indeed one of the best. I'll let him know you dropped an excellent review!
August helped me alot! I was worried cause i missed the deadline but he ensured to help me on my terms.
Hey Michelle! I'm so proud of August for taking care of everything for you. Your 5-star rating is appreciated!
Mary F. Was helpful. She solved the problem when I could not change my food order, and offered to place my new order for me. She took the stress away for me.
Thank you!
Hi Kimberly! I can tell you how easy it has been to work with Mary F, and I can't wait to share with her how you appreciate her assistance. Thanks for sharing, and I appreciate the stellar rating!
The Freshly Customer Service Team is awesome! They are kind and helpful!
Thank you so much for leaving this fantastic review! We do our absolute best to provide a high level of customer service to our Freshly family members. Thank you again for showering us with a 5-star rating, Erin!
I cancelled my subscription to Freshly a long time ago but just received an email thanking me for my order which would be delivered on 11/10. The first person that chatted with me told me the order must have been placed before I cancelled. I asked her to read the earlier chats showing my cancellation and she had Josh reply. He looked everything up and said it was reactivated through a promo. He cancelled it again, refunded the charge and deleted me. Josh was very knowledgable and helpful.
We pride ourselves on providing a top-notch customer service experience, and I'm so thrilled to know that Josh was able to exceed the expectations! Thanks for reviewing us, Becky!
I had an issue with my payment for my last order, and Josh was very helpful in checking things out on the account and making sure we were all set to continue to subscription.
Hello Kylla! I can't wait to share with Josh how you appreciate his help. Thanks for the fantastic 5-star rating!
Kit was very helpful and nice with a change in address at the last minute on my part.
A job well done for Kit! Thank you for sharing with us how everything went smoothly. Your 5-star rating is appreciated, Brenda!
Mary F was wonderful in assisting me. She provided excellent customer service going above and beyond to help. She was great and highly recommend freshly for their outstanding customer service.
Jaclyn, we couldn't agree with you more! Mary is such a gem and always goes above and beyond to help our Freshly Family members. We'll absolutely share your feedback with her together with the rest of the team. Thank you for reviewing us!
Mary F. Helped me out with great customer service!
Hi there, and thank you for your stellar review of Mary! Rest assured, I'll be most happy to share your review with Mary! Thank you, again.
Ronald was very helpful and quick to solve the issue!
I'm so delighted to hear that Ronald was able to help you out, Mallory! I'm sure he'll be thrilled to know how much you appreciate him. Thanks for the 5-star rating!
The food is packed better than previous food providers and the ice blocks are not starting to melt like previous providers. The variety of food meals are good as is the value and taste of the food. The service provided by Quinn [ customer rep.] was immediate and very good and answered right away.
Thanks, Roger
WOW! What a fun review and I'm so thrilled to hear that we're a perfect match for you, Roger! As for Quinn, she totally deserves a shout-out for providing you with a stellar customer service experience you deserved. Thank you for sharing your Freshly story with us today!
Customer Service Agent Kit went above and beyond assisting me with making changes to my order on Friday, Nov. 5,2021. Kit was thorough and thoughtful while steering me through this process as I'm a newby at Freshly. Thanks Kit and thanks Freshly!
Of course and welcome to the Freshly Fam, Janice! I couldn't agree with you more - Kit is a gem and he's known for being the best in taking care of our Freshly Family members. Definitely worth a 5-star rating. Thank you for reviewing us!
Paul, I'm so happy to hear that Ronald was able to help you out! Thank you for dropping us 5-stars, Freshly Fam!
Fast and easy thanks! It's nice to know that I can cancel one order and not be charged and pick back up the following week
Of course! It's our pleasure to make it a very easy user friendly experience for our customers whenever they need to make changes to their orders.
Very easy to solve any issues with delivery. Original schedule date had to be change so i contact them and Kit was able to help me with no hustle.
We're happy to hear that Kit was able to resolve your delivery issues! We strive to give you that 10/10 customer experience.
Received an email with a discount and reactivated my subscription. I ended up charged full price. Used the chat feature in the app, and the person on the other end fixed the issue in under 10 minutes. You can't get that kind of quick and great service in person anymore. Good job Freshly!
Your welcome Ryan, and thank you for your super-duper review. While a curveball was thrown with the promo not being applied, we absolutely want to make sure you have it. I'm so thankful you reached out to us so we could correct that. Welcome back -- I missed you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay! We love hearing about when it's been an easy and fast experience to work with our agents. We look forward to letting Ronald know about what a fantastic job he did today!