I was surprised to see such negative reviews. I find the food very good and love that the meals are ready in 3 minutes, are gluten and dairy free.
The service I have received has been terrific from Freshly including a phone call and email and refund of my entire order when some dairy was accidentally added to potatoes for one entree. Makes me wonder if these are real reviews?
I contacted support as my ordered had not arrived on time. Ivy handled this situation like a pro. She was knowledgeable, polite and attentive. Often times on chats I feel like the support person disappears or is handling multiple customers at once, I did not feel this way at all with Ivy. I asked a follow up question about my order having a replacement and she explained the whole process to me. This was my first order so I was not sure what to expect. She explained how everything happened and reminded me of my deadline for next week. If I owned a business that needed support/customer service people I would hire Ivy immediately. She took me from upset to educated.
It's been fantastic! Last week I had friends share meals with me. My friends husband found the pork chop meal to be very good. His wife (my friend) told me he usually comments that something is "ok" -the highest compliment to her cooking. She was a little miffed he found the meal I provided him rated "this is very good". She, on the other hand "loved" the chicken vegetable bowl...
It would be great if you allowed your customers to send "gift" meals to friends and family so they can experience your meals without the pressure of a subscription. I don't mind paying for their meals if I can surprise them or help them out etc. I find having multiple subscription services a deterrent. There has to be a better way. Your meals are delicious, generous in portion size ( I need a lot of protein and your meat portions are just right for me) and nutritious/organic with a variety of choices. What's not to love?
Thank you for the wonderful review, Linda! I'm so happy to hear you have been able to enjoy the meals, and also share that joy with your friends. We're certainly working on a way to gift meals to friends and family members, but in the meantime, you could certainly utilize our Friend Referral program. They can sign up to receive the first week at a discounted price, and simply pause if they are not interested in continuing. You will also earn a $20 promo code for every friend who joins!:-)
My wife and I (80 y/o) had initially used Hello Fresh in an attempt to make sure we were getting a balanced nutrition. As it turned out, it took me (the cook) 2 - 21/2 hours on an average to prepare each meal. Besides the time it took me to prepare the meals, we found that the food was heavily seasoned. We switched to Freshly, because it was still fresh products, but still took only 5 minutes to prepare. But, the kinds of meals were so much different than what we have experienced over the past 80 years. We both grew up as meat, potato and vegetable meal eaters. About the only seasoning we used was salt and pepper. There were some roasts or dishes that used other mild seasons, but not the norm. I am going back to cooking our own meals that we plan and buy for. Thank you for the opportunity to check out Freshly, and thank you, Angela D. For your prompt assistance in helping me with my situation..
Dean, thank you for your honest review! I want to thank you for giving us a try. I fully understand how one gets used to meat, potatoes, and veggies, as those are all good staples of many meals. As you noticed, we like to introduce some old faves with a new twist as well as introduce a wide variety of meals for all tastebuds. Thank you for sharing your review with us today and I'll pass it along to our chefs and team. And, of course, I'll be sure to let Angela know she did right by you today! Thank you, again.
Freshly has made it easy, convenient, and affordable to eat right. I work almost 12 hours a day and really don't have the energy to meal prep. Not to mention my job puts me on the road almost all day. I've used freshly to help with my daily caloric limitations and the results are definitely noticeable. I feel better after meals, cut coffee, and experience much less heartburn, which was a big problem for me.
Thank you for your review, Jordan! I'm very happy to hear you are enjoying Freshly, and we are helping to make a positive impact on your life!
My family and I didn't like the quality of the meat. Especially the turkey which we love to eat when we make it ourselves. We have a new shipment arriving today because we forgot to cancel in time. At least the first two orders are more reasonable but Freshly has some work to do regarding flavor and texture of food. Precious was helpful in aiding me to cancel. The print was so small that I missed it until I asked for help.
Thank you for your review, Jill! I appreciate your feedback, and I'm sorry to hear that you didn't fully enjoy our service. We're working diligently to improve our meals though, so I will be sure your message reaches our team members and chefs! I'm going to reach out to you via private message to see if we can be of further assistance! Thank you, again!
My husband raves about your meals. I thought about slacking off for a week or two but he said NO. So keep them coming as you are keeping him happy with experiencing the various meals. There isn't one yet that he has said anything negative about. I Have my favorites too
We're so happy to hear this, Rosemarie! Thank you so much for your rating!
Enjoying freshly for about a month and Im super impressed with the menu and selection and quality of the food. Can only say that one meal was not my cup of tea but all the rest have been a 3 to 4+. Delivery is always at the same time on Saturdays.
I have enjoyed the ease and convenience of weekly delivery. The meals are tasty and very convenient. There is a pretty good selection to not repeat weekly but I find myself really enjoying certain items and reordering. My only comment would be to have more green veggies with each meal. However I can add it myself so it isn't a deal breaker for me.
Hi Wendy, thank you for your rating!
I'm happy to hear that our meals are a great fit for you, and I'll be sure to pass along your feedback! Thank you for being a part of Freshly!
This is our first time ordering from Freshly, so far my picky husband ( who I married for 26 yrs.) was so surprised how good the food was, normally, he will complains, specially when it is not a home cooked. I was amazed he responded with the thumbs up. Thank you and looking forward on doing business with Freshly.
Marilou, what a wonderful thing to hear! Thank you for the kind words! We cook healthy, whole foods with no artificial preservatives or additives! I am so happy you and your husband are enjoying, and thanks for being part of our family!
I've been ordering Freshly for over a month and a half now. The food arrives the day you request and packaged properly so it doesn't spoil. Every time I has a question, or needed to change something with my account, I would text the Freshly customer service. Having that connection is extremely convenient and helpful. Especially if you have a quick question. It's an actual person responding to you too which is even better. They are so friendly and attentive to your needs. Probably the best customer service I have ever experienced is from Freshly. The food is wonderful and so full of flavor.
Thank you for reviewing Freshly, Rachel! I'm so happy to hear that you've been enjoying the meals and service. I'm glad our Support Team could help!
Due to various engagements, I simply don't have time to cook - especially to cook healthy food. Freshly's perfectly proportioned meals are a) tasty, b) diverse, and c) extremely easy to prepare (5 minutes from microwave to plate). If you're single or a really busy couple, I would highly recommend trying Freshly.
We appreciate your 5-star review, Christopher! I'm thrilled to hear how you've been pleased with our meals, and the overall convenience! I hope you continue to enjoy!
My wife and I have a new baby at home and freshly is so convenient. We missed the cut off time to change our meal choices by about 6 minutes. We were able to make the change anyways through the app. This saved us from having the same meals 3 weeks in a row. Thanks to Mary F!
Ryan, congratulations! I hope your wife and baby are doing well and the family has been blessed. I'm so happy that Mary was able to assist you so you didn't have to repeat the same lineup of meals (unless you wanted to, of course!).
Food is tasty. Choices need to increase. Ordering is difficult and confusing. Monies earned never reflect on my next order unless I call about it. I love the full box when it arrives. Packaging excellent and we are big recyclers. Portions are adequate.
Thank you so much for your review, Kathlene! I'm sorry to hear about the trouble you'd have with our promo codes, and I've reached out via email so I can assist you further!
I had a great experience with customer service changing my meal choices after the deadline. Since so many teacher cafeterias are closed I rely on freshly for my lunch! And they are tasty and I didn't have to do any dishes. Thank you.
Brian, I'm so happy we are making your life a bit easier by being able to easily help you with your lunch plans during what is a very busy day for you. Thank you so much for your thumbs-up, and I'm very pleased that you're enjoying your meals! Thank you, thank you!
I was optimistic that this would be an alternative to eating out for lunch every day. I was horribly mistaken. The portions are super small and the protein tasted cheaper than an all you can eat buffet. Do not make the same mistake.
We thank you for your feedback, Stephen! Of course, we're very sorry to hear that you didn't care for the meals, but we appreciate you trying out our service.
If you did not receive a discounted price on your first order, please reach out to us at support@freshly.com or 844-FRESHLY (Mon-Fri 8am-4pm PST).
I really enjoy being able to take a break from cooking without having to eat fast food! I've had one shipment not arrive and got an immediate response by email and fast refund on my credit card. I really appreciated the quick service!
Every meal has quality ingredients, well seasoned and fresh. My husband and I are very satisfied after using Freshly for 5-6 weeks. It is the perfect solution for us, since we work different schedules and long hours. I would highly recommend the service.
Thanks for rating and reviewing our service, SM! I love hearing that you recommend us --make sure to take advantage of our Friend Referral program. Email me at SocialSupport@Freshly.com if there's anything I can assist with!
I've never been disappointed with Freshly's food and customer service. The few times I've had minor issues, they've been corrected immediately. Thank you, Max, for your recent help to resolve an issue! Quick and friendly, and I'm more than satisfied with his response.
I started getting Freshly to have lunches to take to school, then the shut down happened. My local grocery stores had huge lines and the shelves were bare. I have to be particularly careful of being around people because I have a son who is in the high risk category. Freshly solved that problem. The only reason I didn't give it five stars is that we would like more new meal items.
We typically update our menu once a week with one new meal, definitely keep an eye out for more meals you'd enjoy. In light of this, I'll be sure to pass along your feedback as we always seek to improve! Thanks for being a part of Freshly, Lisa!
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
- Visit Website
- Tempe, AZ, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow! That's incredible, Kate! I'm happy that Ivy was able to turn around your day and turn a potentially upsetting situation into a positive one! This is just a small hiccup and I hope you continue to enjoy Freshly moving forward and we're so excited to keep cooking for you! Thank you for the rating!