I work midnight shift and I have little time to cook healthy meals. Im also budgeting everything on the Dave Ramsey baby step plan so this makes life extremely easy on me and my family. I highly recommend it!
I am very happy with the service and the food. My husband really likes the food, it is convenient, fresh, and delicious. The packaging is outstanding! There is certainly no worry about the food sitting out and getting warm, the gel packs were still frozen in the box after three days! You could spend about the same for a lot of different fast foods, but you would have to drive, pick up, food gets cold, etc. You only microwave for 2-3 minutes, and you're eating!
Thank you for your review, Nancy! I'm so glad to hear that you have been enjoying the meals!
Very good meats, heavy on the vegetables which are seasoned well. Limited selections though, I've never been a big fan of Italian dishes with vegetables. Would like to see Chicken parmesan with pasta or salad. Also choices on vegetables.
Hi John, thanks for sharing your feedback. I'll be sure to pass along your thoughts to our chefs. Thank you for being a part of Freshly!
Love this company. My crew are not adventurous eaters so this allows me to eat different items each week without making my family try things that they don't like. I cook their favorites and eat my Freshly for dinner.
I love your meals and find that I feel better when eating them. My skin has even improved. I would love to see more shrimp/fish options, although I know these can be more expensive to source. I'm also a Freshly Plus member, and I love that option. For me, paying a one-time fee, then lower costs week-to-week is ideal, and really makes the price/meal worth it. Thanks for providing such a great service!
Hi Kathy, thank you so much for rating us! I'm happy to hear that our meals were able to have a positive effect on your health, and I hope you'll continue to enjoy! Thanks for being part of the Freshly fam!
Kenny handled my issues with patience and helped me resolve my matter quickly. Although I was upset, I now feel better my situation. Freshly is great and worth the trying based on their dedication to ensuring customers are happy.
Still trying different meals. Some could use tweaking flavor wise. A bit pricey.
Generous portions, excellent packaging and delivery, though. Customer service a bit slow.
Would like to see family portions of more popular dishes.
Overall, worth a try.
Hello Kiki! Thank you for rating and reviewing our meals --I'm thrilled to hear you've been enjoying them, and would love to hear more.
I'll be sure to pass along your thoughts and feedback to our team for review. There are quite a few factors that we consider when pricing our meals. Such as the recipes that our Chefs create with the help of our in-house Wellness Experts, sourcing the fresh ingredients according to weekly order demand, prepping and cooking the meals, and the shipping/delivery process as well.
If there's anything I can assist with, please don't hesitate to connect with me over at SocialSupport@Freshly.com!
I have been very happy with Freshly. The food is very convenient and delicious. The reasons for 4 stars instead of 5:
1) I don't like the black plastic trays as our city does not recycle black plastic. I understand this might be the best choice considering the way they are shipped.
2) I wish Freshly could pick up the packaging material and reuse them. I feel guilty everytime I get a box.
3) I wish there are more varied dishes from week to week.
Thank you for your honest feedback, Winnie! I will certainly pass all of this feedback along to our Product Team for further review. I'd like to assure you we're listening to customer feedback, though, and definitely have plans to expand the menu as we continue to grow. We so appreciate your patience and support as we work to that point.
We love the variety of Freshly meals. Simply heat them - no need to assemble. Reliable delivery, easy to order and adjust weekly orders based on our schedule. Some of our favorites are the cauliflower pasta, chicken Livorno, meatloaf, etc.
We found out after our weekly order was confirmed that we had to leave town unexpected. Carol worked with us on different options to avoid having meals delivered to an empty house. Very friendly and helped resolve our problem.
We're so thrilled to hear that Carol was of great assistance! Thanks for taking the time to review us, CJ!
I'm a registered dietitian who enjoys cooking and eating healthy. When my second son started to become mobile, cooking dinner became a disaster. Freshly was the perfect solution! The meals are not just healthy and delicious but also quite satisfying. I recommend this to all new parents who need a break from "doing it all".
I have been using Freshly for over a month now and I don't know how I lived without it! My husband and I stay very busy during the week and were spending a terrible amount of money on unhealthy fast food and frozen meals. Freshly saves us money and allows us to keep an extremely healthy diet. I love their whole foods philosophy. I recommend plating the meals (as they suggest on the package). It will help anyone with doubts to get past the packaging and realize that this is not your average prepared meal. The portion sizes are just enough to get us full, so we don't have wasted food (or overeat). The food tastes great! I still don't know how they make the chicken breast so juicy! They introduce a new meal every week, so we always get to try something new! I have already recommended this to my friends and will continue to sing Freshly's praises to everyone I know. I plan on being a very LONG TERM customer. Thank you Freshly!
Thank you very much for the positive feedback, Anita! I'm very happy to hear you have been enjoying the meals and service!
We joined the Freshly family a couple months ago, and it has been a good experience. We are a busy family with no time to cook, so the product you provide fits our need. The quality has been great, the portions are above average. Compared to the competitors, the price is very reasonable. My only concern is the lack of options from week to week. I would love to see more turn on the menu. I've noticed myself eating the same dishes over and over and that has become a drag. Other than that, we are pleased and look forward to continued business with your team.
I've been using freshly for 2 months and I really LOVE it. The meals are very tasty, nutritious and portions are good - not minuscule like some other places or frozen dinners. I get 12 per week so I have lunch and dinner ready to go and honestly, for a little over $100 a week, it's a bargain. Any meals I dont use I pop in the freezer. I share them w friends when they come over for dinner and it's worked out great. I know I'm eating less fast food and box food for sure. Thanks freshly!
Thank you for your review, Jan! I appreciate your kind words, and I'm so glad you and your friends have been enjoying the meals. I hope you continue to enjoy, and please feel free to reach out if any questions or concerns ever arise!
I'm grateful to have these meals during this stay at home time. I feel that they are average in taste flavor & consistency. Nothing stands out as wow that was really delicious. They tend to be bland and mushy. I'm sorry I can't be more positive. I don't have suggestions on how you can improve.
Hi Bonnie, thank you so much for your review! We're so happy to cook for you! While I'm sorry to hear that you weren't totally satisfied with our meals, but of course, I'll be sure to pass along your feedback. If you do happen to have any suggestions that come in mind going forward, don't hesitate to reach out to me at SocialSupport@Freshly.com, and I would be more than happy to listen! Thanks again!
I've tried a few others but Freshly beat them all. Lots to choose from so it never gets boring. Portion sizes are more than satisfactory. Price is very good. And, most importantly, the food is delicious! I've even tried a few new things and found them amazing! This will be the only service I use.
Thank you for your review, Pam! I'm thrilled to hear that you've been enjoying the meals and service!
The service/delivery is definitely top tier and convenient. The food itself is just "whatever" (like a notch tastier than frozen food, but obviously more healthy). Its not bad, but absolutely nothing to write home about. If it was cheaper than $10 per meal, I might have a more positive view on this service; but for how the food taste in light of how much I'm paying, i don't think its worth it. The only reason why I'm still using Freshly is purely for the convenience factor. If there was a better (tastier) option out there, I'm gone.
Thank you for your review and feedback, Dave! I'm sorry to hear that you haven't been satisfied with our service. I can assure you that we're working to improve our meals and recipes as we continue to grow. I've reached out to you via private message as well, and I look forward to hearing from you so I can assist further!
Freshly has delicious meals in perfect sizes but I wish there were more meal delivery day options. My husband and I both work and getting deliveries on Monday would be optimal so we could enjoy the meals during the week instead of cooking. We get Saturday delivery and those need to be eaten by weds.
Thank you so much for taking the time to review Freshly, Kris! I appreciate your feedback regarding our meals and delivery days. I've reached out to you via private message with some information regarding future delivery options as well!
Only a few of the meals are beyond mediocre. Moreover there is a recurring problem with meal delivery. In the short time I have been a subscriber, my delivery has been missed a number of times. I truly wish you would use someone other than UPS for delivery. It should be noted that your customer service reps, like DJ today, have been quite helpful in rectifying the situation, but it's a shame that so many meals have gone to waste.
Hello Cynthia! I understand how this is very concerning for you, but we'll be sure to submit your feedback to our team for future considerations. I'm relieved DJ was able to help you out on this. In the meantime, allow me to reach out to you privately to gather more info, but feel free to reach out to SocialSupport@Freshly.com if you need assistance with anything. We'll be there to help!
I'm loving Freshly. After a long day I work, I don't have to come home and figure out what to cook for dinner. I also don't buy a bunch of groceries that wind up going bad before I can use them. Love the different menu options and how it new options rotate in periodically. Everything I have had has been really good and it's super affordable. I highly recommend Freshly.
Thank you for your review, Joe! I'm happy to hear that you have been enjoying the meals.
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reviewing Freshly, Alex! I'm so glad to hear that we've been a great fit for your family. I hope you continue to love the meals!