I started freshly because my mother has been ill and in-and-out of hospitals and rehab (not drugs) for the last 3 & 1/2 months. When I emailed to cancel my subscription because my father quit eating I can't believe how wonderfully nice, kind and compassionate Toni was. What a nice relief when dealing with so much stress. She's an asset to your company and needs to be commended!
Everything has been simple and pleasant as well as delicious. Any and all questions and concerns were addressed on your website which is very well designed. Signing up was extremely easy. Keep up the good work. We look forward to future meals. Thank you.
Just had a baby, husband is gone on work. Freshly saved my life! I have no time to prepare or cook anything these days and this was a wonderful find. So nice that the food is fresh and much healthier than the high-sodium frozen lean meals in the stores! Love it and will definitely continue my subscription until my husband comes home again (and then maybe we will just double it!)
I was upset about a meal being cancelled and Nikki indicated others had a similar concern and gave me hope that this tragic loss of a great meal might be rectified because feedback from customers like me is how Freshly knows when they mess up! (Okay she didn't say it like that, but I know that's what she meant).
This is certainly not the ideal experience we want you to have with us, but we're relieved to hear that Nikki was able to help you out. Thanks for your review, Jason!
It would be great if you were able to use reusable crates for packaging. As one delivery is dropped off, the delivery service could pick up the old crate for reuse along with the ice bags. Just a thought! I know pharmacy's use them.
Hi Sarah! Thank you for your feedback! We do our best to reduce our environmental impact as much as possible, and we’re always looking at new packaging methods! In the meantime, we urge our customers to recycle using the instructions we include on our packaging. I'll be sure to forward this over to our team, I hope to be able to add this kind of feature soon!
The service was efficient, well prepared, delivered on time as predicted, and packaged extremely well. Moreover, the food was pretty good, nicely presented but a little mushy and too much salt for my taste. I may come back since Freshly is the first service of this kind I have tried that delivers.
Thank you for taking the time to share this, Janice! I'm overjoyed to hear you're enjoying our service! I'd be happy to share your valuable feedback with our kitchen.
We have thoroughly enjoyed our experience with freshly. All the meals and delicious and they offer enough variety that we don't get tired of the dishes. Everything is fresh and there are even a few options my 4 and 6 year old will split.
Convenient, good food, easy breezy preparation. Nice selection too. Reasonably priced, free shipping. Comes out to about $10 a meal. Some selections are better than others, my opinion. I have my favorites! However, portions are slightly more than a frozen meal... So add a side salad or desert to satisfy your hunger.
I like Freshly because it makes my life easier. When I get home from work, I don't have to think about what I'm going to make for dinner - just determine which meal I'm going to heat up. It helps me keep track of calories and I'm losing weight! My only concern is the amount of sodium. Any chance you can lower that?
Thank you for the positive feedback, Monica! I'm very happy to hear you have been enjoying the meals, and we have made it easy for you to keep track of your health goals! We do add a bit of sea salt to the meals, but otherwise, the sodium is from what is naturally occurring in the ingredients. It's largely from seasonings and marinades that we use.
We just lowered the overall sodium content (with a goal of 600mg per meal, on average), and plan to start introducing some specifically low-sodium meals in the future!
This is my updated review after Freshly reached out to me and tried to fix things right.
Delivery is convenient! I love the way they packed the food and I am happy about it. The taste of food is over my expectation, so I give a thumb-up.
The reason why I took one star off is because the food is not healthy. Saturated fat is pretty high in every option. Even they try to balance it off with protein... you can still sauce and seasoning everywhere. As a person who constantly train myself, I am sure the nutrition is not good enough.
However, I don't complain if the taste of food is yum. You always have to compromise something. Right?
Thank you for your review, Yi! I'm so very sorry to hear this! I have reached out through private message, and I look forward to hearing from you so I can try and make this right!
Freshly = excellent! Love the food. Quality ingredients with a focus on healthy diet rather than just taste, low in fat and sugar. Delivery system is perfect, price is good. Customer service is very friendly and responsive. Glad to see the meatloaf back on the menu - nice one!
Only real problem is the way the menu changes every month. Fav meals are removed, others are altered and not always for the better. Would appreciate a permanent menu, with a few rotating options. Option to customize meals and sides would be a great addition for the future.
Thank you so much for the feedback! We have a running tally of favorite meals, so I'll be sure to put down a vote for the meatloaf on your behalf.:-)
I called because I had some confusion around shipping and delivery notices. Trex was very friendly and had a calming manner with just a hint of humor. He explained everything and even went further to adjust my date of receipt so I could truly have time to sample and decide if this system would work for me. He is simply the best.
Gloria, it's always been our pleasure to help at the best that we could, and we're so touched to hear how Trex assisted and treated you golden! We'll be sure to share the good words with Trex. Thanks for giving us 5-stars!
I have been ordering Freshly for about a month now. The food is delicious and such an easy dinner after a long day at work! I was nervous that a pre-made meal might be too small and leave me hungry, but the portions are perfect! I highly recommend!
Thank you for your review, Jill. I'm happy to hear that you have been enjoying the meals!
I am very happy with choosing Freshly. All dinners so far truly taste homemade. My only complaint would be the overuse of the spice ( I believe it's) fennel. In some meals it over powers the taste of the food. This is just my personal opinion. The customer service dept is awesome, they bend over backwards to fix any issues that might arise.
Primary reason we use Freshly is the convenience, no prep or cleaning. Food quantity is good. Quality is good for most meals. Need a guide on heating two meals at same time (how much added time recommended). Would like to see more food options every couple of months.
Thank you so much for your review Jim! I've sent you a message so I can assist further with our heating times!
If I had to rate the quality, selection, taste, etc., it would be 5 stars. However, when I have to spend an hour on the phone when the package is mis-delivered, that defeats the whole purpose of the service. It seems I'm not the only one, and management better start making changes because you will loose myself and other customers very quickly!
Hi Byron, thanks for your feedback. I'm very sorry to hear about your experience in trying to get a resolution to the delivery issue that occurred on your order. This is never our intention for there to be issues on your deliveries or when reaching out to us, and I'll be sure to forward this to our team for further review. With that said, I'll be reaching out privately to try and help make this right! My apologies again, Byron.
We had two of our meals this week from our last delivery and did not particularly like it. I had ordered the same meal for next week and quickly wanted to change after seeing my confirmation. I got on the chat and Diana S was super helpful and made sure she got my change corrected! Really wonderful service all around - took less than 3 minutes
Bridget, I can tell you we respect our customer's time and the last thing we want to do is keep you on a long chat -- I mean, you got things you want or need to do. Thank you for sharing your fun review not only on the time efficiency you experienced but also letting us know that Diana was so helpful to you. Thank you, thank you!
Cassie was so helpful with refunding are account with an order that didn't show up because of a problem in our area in St George area. We really appreciate her taking care of the problem after understanding what happened. She is an asset to your customer service dept.
We're so sorry to hear about your recent experience, Lynn. It is not the type of experience we want our customers to have. But, we're so glad Cassie was able to handle your concern efficiently and professionally. We'll be sure to give her a shout-out. Thank you for taking the time to share your thoughts.
There are 2 areas that could use improvement: 1) more meals to choose from. I am one person and eat these for lunch and dinner some days, so I get bored with some of the same meals. 2) I have received several meals that expire too soon after receipt.
For these reasons, I've thought about skipping weeks or cancelling sooner than expected.
I had thought this new trend of meals delivered to the house might be a great idea. I started with the 9 meal pack at $50. I have only eaten two of these 9 meals. They taste awful. I tried the Jerk Chicken and the Chicken Livorno and they were both way over-spiced with just a terrible, horrible, no good, very bad taste. For the price of $10 or $11 each you would do much better buying from the frozen Dept of your local grocery store at 1/3 the price and way better taste. I can't believe how horrible these tasted. The other 7 are going into the garbage when I get home from work tonight.
Hi Jane! We're so sorry for your unhappiness! We are in contact with you now to try and resolve things for you. We appreciate any and all feedback and truly care about the quality of our meals.
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sounds like we're a great fit, Charlie-Kate! Thank you so much for rating us and for being part of the Freshly fam!