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Freshly
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Freshly

freshly.com
California
1 review
1 helpful vote
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An Awesome Service!
April 10, 2020

One of the only services out there that does everything for you. It's so convenient having dinner for the week all set. I've referred a few friends so the cost gets a discount. You never have to leave your home, which is great especially with how difficult it may be to go out these days. Some meals were amazing and hit the spot, others didn't quite hit the mark but it still tasted good. One of my favorite things is the app. It is so well organized and I love being able to edit/skip meals for the next several weeks and rate meals that I have received.

Date of experience: April 10, 2020
Renzo D. Freshly Rep
over a year old

Hi Freddy, thank you for rating us!

We're so happy to cook for you, and I hope you'll continue to order and enjoy, especially during this time! Thank you so much for being a part of Freshly!

California
1 review
0 helpful votes
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Customer Service has been great.
September 27, 2021

Even though I have had to cancel my subscription, I just want to confirm that it has absolutely nothing to do with the menu/food, or the fine customer service that I've experienced with freshly. Hopefully I'll be back, but if I'm not it won't be because of anything y'all have done wrong.:-)
August was my customer service rep on this latest exchange, and she did great job. As usual.

Date of experience: September 27, 2021
Cristin D. Freshly Rep
over a year old

Joy, I'm sorry we need to say goodbye, but I want to thank you for being a loyal Freshly family member. I'm very pleased you've enjoyed the service, meals and customer service. I hope we see you again soon. Thank you for sharing your Freshly love with me today!

Illinois
1 review
0 helpful votes
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Easy Dinner!
June 1, 2020

I have enjoyed most of my meals. Certainly easy to microwave... and is a Big Deal to me as a busy grandma/worker. Also, the good ones taste like they are chef-cooked and then frozen, so better than a frozen dinner from store.
I had one that did not look good, they should work on its appearance.

Date of experience: June 1, 2020
Megan M. Freshly Rep
over a year old

Thank you for sharing this, Marcia! I'm happy to hear you're enjoying our meals! I'd be happy to pass your feedback to our chefs!

Texas
1 review
1 helpful vote
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Great service for those who get home late
March 19, 2016

I have a long commute and get home late. By the time I get home, I don't want to spend a half hour or more cooking dinner only to go to bed soon after. Then I found Freshly and it fit my needs perfectly. I come home and heat up a fresh, healthy meal and eat it instead of stopping for fattening fast food. Now Freshly may be more expensive than fast food, but it is so much better for me. I've also liked all the meals I've tried so far and will continue to order from Freshly until my commute isn't so horrid. Thanks for a great service.

Date of experience: March 16, 2016
Oregon
2 reviews
2 helpful votes
Follow Lainie G.
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It sounded and looked like a great idea. They even ask your preferences: Do you like beef? Pork? Chicken? Fish? Shellfish? But every week you get to choose between 30 meals - 90% based on a chicken breast with some sauce and mushy rice or veggies that have little taste.
There are NO fish or shellfish meals - so why did they ask?
And I found only one beef meal and two shredded pork meals - the rest were chicken, chicken and more chicken.
The worst part is the meal choices seldom vary. You get the same choices week after week.
This company had a great idea, but they crapped out when it came to providing actual quality and variety. So unless you enjoy the basically same meal repeated night after night - don't waste your money.

Date of experience: March 19, 2020
Stephen D. Freshly Rep
over a year old

Hi Lainie, thanks for your feedback. I'm very sorry to hear that you're not finding enough variety. The meal preferences is for ingredients you're wanting to avoid in case you have allergies, in that case then there will be a warning icon for any meals that include the ingredient you had selected! I'll be sure to pass along your thoughts, that we can offer more meals besides chicken to our menu. We will also send the same meals each week if the menu isn't updated by your weekly deadline, so definitely be sure to update them to get different meals each week! With that said, I'll be reaching out to gather your subscription info so I can help make this right. My apologies again, Lainie.

Nevada
1 review
2 helpful votes
Follow Jeffrey C.
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I order four meals (minimum) through their initial sign-up offer. For the past few weeks I have tried Blue Apron and Plated and been happy with both - and thought that Freshly would be a fine alternative when time is short! What I got was four small meals in plastic trays that I could have picked up at the grocery store for a third of the cost. Each meal was loaded in saturated fat, trans-fat and sodium - and the taste was no great shakes. I immediately cancelled my subscription.

Date of experience: April 28, 2017
Megan M. Freshly Rep
over a year old

Thank you for your feedback, Jeffrey. I'm so sorry to hear, of course, that you didn't care for the meals! We are a paleo-inspired diet that utilizes healthy fats (think eggs, coconut oil, avocado oil) for numerous health benefits while avoiding the scary, detrimental ones (think french fries, pizza).
Although our meals do arrive in BPA and chemical free plastic containers, we do provide directions to heat the meals on a plate, or in an oven!

Maryland
2 reviews
0 helpful votes
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Orders are consistently LATE
June 3, 2020

The food is great (IF you receive it on your scheduled delivery date or one day late). My last several orders have been 3 to 5 days late (no longer edible). Freshly acts like this is unusual yet it keeps happening. I'm sure the delivery varies depending on where you live. But it has been very disappointing for me.

Date of experience: June 3, 2020
Eli M. Freshly Rep
over a year old

Hi there, John. Thank you for sharing your experience with us, I'm terribly sorry to hear of any trouble receiving your meals. Being a meal delivery service built partly for convenience, we're disappointed we weren't able to fulfill your orders in a timely manner.

I'll be sure to share your thoughts on our meals, and concerns with delivery, over to our team. I'd also like to see how I can help, so please don't hesitate to connect with me over at SocialSupport@Freshly.com!

Florida
1 review
0 helpful votes
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Serendipity
June 30, 2021

Prompt and professional customer service given to me by Allie. You are fortunate to have her on your staff. I am a new Freshly customer with diabetic dietary restrictions. Freshly has provided me with meals that not only meet those needs but are delicious.
The meals speak for themselves. You will find Quality ingredients. Careful preparation. Safe shipping and handling standards.

My best wishes for continued success to the Freshly company.

Date of experience: May 31, 2021
Megan M. Freshly Rep
over a year old

Elizabeth, you are a gem and so is Allie! Thank you for your stellar review of Allie, and I agree with everything you said. I'm so happy that we've met your dietary needs and more. You hit on so many bullet points of the benefits of Freshly meals, including taste! Thank you so much for reaching out to us!

New York
1 review
1 helpful vote
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I liked freshly (food was decent enough to pay for the convenience) until two weeks ago. I moved into a new apartment only 20 minutes from my old one (not a major location change) and suddenly for two weeks my orders just have not arrived and Lasership, the delivery company, falsely writes that the package has been delivered.

Trust me, no one in my building wants to steal my box of food (i live in a very nice building). Are the people from lasership enjoying my weekly meals?

This is unacceptable. I was given a credit (for two weeks in a row) but after that I will be stopping my orders because this is absurd.

Date of experience: August 6, 2019
Jay C. Freshly Rep
over a year old

Hi Lauren, I'm so sorry to hear of this, though I do appreciate you taking the time to provide your review! I do see you connected with us on Facebook, so I'm hoping we were able to assist. With that said, I can't apologize enough for this experience and can assure you your feedback has been noted. We're always looking to improve our service!

I truly hope you'll give us another chance in the future to provide the true Freshly experience, and for this reason, I'll be reaching out in a private message shortly. My apologies again, though I hope to hear from you soon!

California
1 review
1 helpful vote
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I lost ten pounds my first week!
November 23, 2015

My first week on freshly I lost ten pounds and dropped a inch and half of my waist, just eating the meals and no working out! Eventually I plan on adding moderate exercise with this program. I also noticed I have not had any digestive issues at all which is a blessing! As well as I feel full and no need to binge eat after already eating.
Truly grateful for this program, not to mention people at my work in the lunch room have been asking"mmm what smells so good".
Thanks Freshly!

Date of experience: November 20, 2015
Georgia
1 review
0 helpful votes
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Unintentional purchase fixed
October 16, 2020

I order Freshly meals occasionally for my grandmother who is 96 and unable to cook for herself all the time. This week we accidentally neglected to skip our meals which we needed to do, due to unexpected expenses for some home repair emergencies at my grandmother's home. I reached out without thinking I would be able to receive a refund but was quickly contacted by Toni F. And assured that my refund was on the way. Very pleasantly surprised as I had already decided I would cover the expense as it was our mistake. It was very kind and prompt. I truly appreciate the level of customer service.

Date of experience: October 16, 2020
Florida
1 review
0 helpful votes
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Best customer service
April 26, 2021

MARY F is an awesome asset to the Freshly team. I am out of town and dropped the ball on cancelling my order this week, she refunded me no problem. I wish all customer service was this good. We should all be like Mary.

Date of experience: April 26, 2021
Megan M. Freshly Rep
over a year old

I know how great Mary is, but I always want to hear (and love hearing) that from our customers! It sounds so awesome to hear, and I never get tired of it. Sam, thank you so much for your positivity, and I know Mary will LOVE hearing your review!

Texas
1 review
0 helpful votes
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Great experience
August 23, 2017

Food overall is very good and tasty, and arrives nice and cold on my hot, Texas porch when promised. Very impressively packed, with environmentally smart materials. I just wish there were more items to choose from on the menu. We are hooked on Freshly!

Date of experience: August 21, 2017
New Jersey
1 review
1 helpful vote
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I love this service!
May 25, 2018

I've been using Freshly for several weeks now. Finding a meal delivery service that understands dietary restrictions, and that gluten free should not equal cardboard-y tasting stuff has been refreshing. Freshly meals have become my go-to option for lunches during the work week since my workplace cafeteria does not offer many healthy options and the gluten free option is salad, and we don't have a lot of restaurants nearby with better options. It is really simple for me to heat the meals in the microwave and I've got a good lunch! The app makes it simple to update my preferences each week. Delivery has been on time without issue. My only wish is that there was a way to somehow send back the packing material to be re-used in shipments, but given the challenges with that, I think Freshly does a pretty good job of reducing the true waste in the shipments, making packing materials recyclable/non-toxic.

Date of experience: May 24, 2018
Megan M. Freshly Rep
over a year old

Thank you for your review, Kathy! I'm thrilled to hear that you've been enjoying the service. I appreciate your feedback about our packaging as well, and I can assure you that we're working hard to improve!

Florida
1 review
0 helpful votes
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Excellent customer service!
October 22, 2020

Nathan B. At Freshly.com provided Outstanding customer service.
He responded immediately to my text and addressed and resolved my issue within minutes.
Freshly meals are delicious and have high quality ingredients.
I highly recommend.

Date of experience: October 22, 2020
Megan M. Freshly Rep
over a year old

Hi, Edmund! To say I'm thrilled with your 5-star review would be an understatement! Thank you, thank you! I'm very happy our customer experience rep took great care in assisting you. Thank you for being part of the Freshly family!

19 reviews
37 helpful votes
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I do love all Freshly meals
September 27, 2018

I do love all Freshly meals, chicken risotto is a must-try for every food lover. Therefore, the site gives a great selection of gluten-free meals, they are so delicious. Highly recommend ordering from Freshly.

Date of experience: September 27, 2018
Megan M. Freshly Rep
over a year old

Thank you for your review, Amelia! I'm so glad to hear that you've been loving your meals, and I hope you continue to do so! If there's ever anything we can assist with, please don't hesitate to reach out. I'd be more than happy to help!

California
1 review
0 helpful votes
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Amazing support!
December 13, 2020

I wrote into Freshly's Support after getting sick from their meals. Kate was extremely helpful with my issue and resolved it quickly! Although I may not use the service again, I will totally recommend Freshly to other based on the service that I received.

Date of experience: December 13, 2020
Megan M. Freshly Rep
over a year old

Thank you so much for sharing your Freshly experience, Molly! While it's unfortunate that you've experienced this trouble, I'm glad Kate was there to make things better and right for you! We hope we can cook for you again in the future!

South Carolina
1 review
0 helpful votes
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Great food!
June 6, 2020

Always arrives timely and very well packaged! I've been away when the box has arrived and left outside overnight. Even the next day everything is still very cold. And I live in South Carolina where the days are getting very hot! Great prep, portions and taste! My hats off to you all!

Date of experience: June 6, 2020
Renzo D. Freshly Rep
over a year old

Hi Jan, thank you so much for rating us! We're so happy to hear about your experience with our meals!

Colorado
1 review
4 helpful votes
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Perfect for my lifestyle
June 6, 2020

I love the meals and portions. This is keeping me honest by eating a lot healthier in general. Also I had a terrible habit of eating out almost daily, I spend less money enjoy the food just as much if not more than what I would buy going out and I end up spending less in general. I'm super busy with work and activities and this gives me the freedom to balance that without worrying about cooking and cleaning multiple times a day. I dig it thanks Freshly

Date of experience: June 6, 2020
Stephen D. Freshly Rep
over a year old

Hi August, thanks for your feedback. I'm happy to hear you're enjoying your meals! It sounds like we're a perfect fit for you, and I hope we can keep sending you delicious meals. Thanks again, August!

Illinois
1 review
0 helpful votes
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I have enjoyed the meals that I have chosen so far. At first, I thought that this might be too expensive of an option but by cutting down how much I go out for less nutritious meals, I find that it is worth it. I like having no dishes left to deal with and being able to recycle the packages. The customer support was great when there was an error on my order and they were very accommodating in correcting it.

Date of experience: March 18, 2017
Megan M. Freshly Rep
over a year old

Thank you for your positive feedback, Heather! I'm happy to hear our support team was able to assist you when there was an error. We want all of our customers to have a convenient and worry-free experience!

Overview

Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.

service
458
value
408
shipping
379
returns
155
quality
392