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Freshly
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Freshly

freshly.com
New York
2 reviews
0 helpful votes
Follow Kim C.
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Great meals
August 8, 2021

Every meal I've tried from freshly has been really good. The only problem I have is that there's mushrooms in almost everything. I've had some problems ordering my meals online, but the customer service is very good. They always straighten everything out. Nikki helped me out this last time and was very helpful.

Date of experience: August 8, 2021
Cristin D. Freshly Rep
over a year old

Hi Kim, I'll be sure to let our chefs know and I want to thank you for your patience and understanding and, I'm so happy Nikki was able to help you out. Making things right is our priority and seeing your review truly made our day. Thank you for reviewing us!

New Jersey
1 review
0 helpful votes
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Healthy and delicious!
August 2, 2017

I was skeptical to try this at first, but I'm very glad I did. Not only are the meals healthy, they taste great too! Way better than any frozen TV dinner from the grocery. It's nice to have a healthy option available when you don't have time to cook.

Date of experience: July 31, 2017
Arizona
1 review
0 helpful votes
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Love!
September 1, 2021

I have tried several different meal delivery services, but Freshly is the first and only one that comes prepared and ready for me to heat up and eat. I love it! There are tons of choices each week, and it saves so much time. Not only is making dinner super quick, but I don't have a sink full of dishes to do! It's definitely worth the price difference of the meals that come with the ingredients for you to combine and cook on your own. Also, their customer service is wonderful! Love you guys, thanks for making my life easier!

Date of experience: September 1, 2021
Cristin D. Freshly Rep
over a year old

Lauren, what a great testimonial and review -- thank you! You convinced me with your conviction with Freshly having plentiful meal variety and also being extremely easy to use, as well! I can tell you we're thrilled to cook for you! Thank you, Lauren!

Nevada
1 review
0 helpful votes
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Too much too often
March 30, 2021

I called and spoke with France O. She was great. I do like the service, meals are fine and taste wonderful. However, one week per month would be fine for me. That would be a nice break from cooking all the time. Everyday is far too much.
Best wishes.

Date of experience: March 30, 2021
Megan M. Freshly Rep
over a year old

Hi Irene! Thank you so much for leaving this fantastic review! I'm happy to hear that the meals have been working out with you and you're given a break from cooking. You deserve it! Thanks for being part of the Freshly fam!

Georgia
1 review
0 helpful votes
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Alex Rocks!
April 8, 2021

Alex was extremely patient and knowledgeable. All of my questions were answered and I was able to update my meals -last minute which made me very happy as I wanted more variety. I've such awesome experiences with Freshly's customer service.

Date of experience: April 8, 2021
Megan M. Freshly Rep
over a year old

Camellia, what a wonderful name! I know Alex rocks but it's so awesome hearing this from our Freshly family members! I'll make sure to let Alex that the customer service extended was well done! Thank you!

Virginia
1 review
0 helpful votes
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Outstanding customer care
December 23, 2020

Like any service they all have occasional hiccups. I can't thank Freshly for outstanding care of their customers. I travel daily for work and am gone 75% of the year, as cabin crew these meals keep me healthy and full!

Date of experience: December 23, 2020
Utah
1 review
0 helpful votes
Follow Alexa R.
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We love freshly! It provides great tasting, balanced, healthy and fresh meals all ready in 5 minutes. With my husband working full time as the president of his company, us having 1 toddler and 1 baby, and me returning to the workforce at the director of sales for a start up we look forward every week to receiving our meals! Freshly means no guilt served with dinner. We get to focus on spending time together!

Date of experience: May 7, 2017
Megan M. Freshly Rep
over a year old

Thank you for your review, Alexa! I'm very happy to hear that Freshly has allowed your family to spend more time together each day!

California
1 review
0 helpful votes
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Perfect for a girl on the go
April 20, 2017

I am a female business owner, world traveler and a general busy body with not one domestic bone in me. Freshly gives me a chance to eat quick and healthy without taking time out of my hectic life to shop, cook or clean. It's perfect for my bachelorette lifestyle.

Date of experience: April 20, 2017
Megan M. Freshly Rep
over a year old

Thank you for your review, Robin. I'm happy to hear that our service has fit nicely into your busy lifestyle!

California
1 review
0 helpful votes
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This has made our need to grocery shop minimal, and is great for my husband and I who both work long hours and were struggling coming home to cook. The food is decent and while you of course sacrifice a little by not making it, its not much of a sacrifice and it sure beats frozen meals. The only thing I would say as a negative is that there is a limited selection so you end up getting the same things quite often. The sides are not the best- but I assume its their attempt to be healthy and keep calories down.

Date of experience: October 29, 2017
Utah
1 review
1 helpful vote
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Pretty awesome.
March 4, 2017

I've had like 3-4 weeks of deliveries now.

My primarily purpose for freshly is I don't like cooking, and I would like to eat healthier. Thus far I've been thrilled with the selection and quality/portions.

I'm taking off a star, because it does feel just a hair too expensive.

Date of experience: March 4, 2017
Megan M. Freshly Rep
over a year old

Thank you for your honest feedback, Davin! I'm very happy to hear you have been thrilled with Freshly so far. I hope you will stick with us as we make our service, and meals, even more enjoyable!

Illinois
1 review
0 helpful votes
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Cancelled order online with human assistant
January 9, 2022

I had to cancel an order at the last minute and after online chat with a bot. I was immediately switched over to Diana S., a human customer support available at 10 pm central time! Fabulous customer service, very friendly and informative. Would definitely recommend! Thank you so much

Date of experience: January 9, 2022
Cristin D. Freshly Rep
over a year old

Cody, I'm so happy you enjoyed your customer service interaction with Diana today, and thank you for your review! Not only do we love visiting with our Freshly family members, but we're also here for you 24/7. Thank you for putting a smile on Diana's face today!

Florida
1 review
0 helpful votes
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Mario's review
January 24, 2020

Food is out of this world, portions, size, calories, variety, delivery and taste, it's lights years away from any competition and I may add calories too...
Now as far as the plastic wrapper that seals the co trainers is terrible, not friendly, not easy to open, it comes apart by pieces, it needs better engineering... other than that is extraordinary...

Date of experience: January 24, 2020
Cristin D. Freshly Rep
over a year old

Hi Mario, thanks so much for the review! I'm happy to hear you're loving the meals, though I'm so sorry for any troubles with the plastic seal! We're always looking for ways to improve how we do things here at Freshly, so I'll be sure to pass this along to the appropriate members of my ream for further review right away. In the meantime, if you have any questions or concerns, be sure to connect with me at SocialSupport@Freshly.com. I'm here to help!

Florida
1 review
0 helpful votes
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Jess@ Customer Service
August 4, 2021

Had to make an update on an order as i was not satisfied with one plate that I ordered earlier and am currently trying out. Jess took care of me and did so quickly, even though my first meal replacement choices were not available. Great care and awesome service!

Date of experience: August 4, 2021
Cristin D. Freshly Rep
over a year old

Hi Marilys! I'm very happy Jess took great care in getting your order sorted out! Thank you and I hope you continue to enjoy our service!

California
1 review
0 helpful votes
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Best food
October 5, 2021

I love the food, never had a problem with shipping only one time the tracking number was wrong but other time has been good my food delivered cold still pack is frozen also I would eat this at work for lunch so quick 3 mins tops and let it set for 1 min or two but while here and there stir it :) also eat for dinner to if I get a lot

Date of experience: October 5, 2021
Cristin D. Freshly Rep
over a year old

Kristopher, I was so happy to see your review -- thank you! I could tell by the way you wrote your review that you love food and you were spot-on with your tip and I enjoyed you sharing your personal faves. Thank you for making me smile today, and I'm very pleased you're enjoying the service and your meals. Thank you, again!

California
1 review
6 helpful votes
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Almost all the meals taste pretty gross, rubbery and greasy, especially all the dishes with beef. Most of the pieces I got were very fatty so I fed them to my dog. Their website states "Lose 5-10 lbs in your first week" but I don't see how when every time I take a bite I have grease all over my lips. Maybe I picked the wrong food but I am not going to order again to try.

Date of experience: July 23, 2015
Jashana C. Freshly Rep
over a year old

Dustin thank you so much for the feedback!

We have since improved many of our recipes and even changed meat vendors, because of various customer reports of the lack of quality in the previous meat we were using (much like you stated).

We would love for you to try the service again to see if you feel the meals have improved--feel free to use that coupon code that we sent you privately last month!:-)

Alabama
1 review
0 helpful votes
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The fastest help I've gotten anywhere
July 23, 2021

First of all, major kudos to David L. I had received one different item in the box than what I ordered. This has happened only once before, and Freshly caught that one and refunded it before the box even arrived. This time, though, I thought I might've mixed it up on my end. So I used the chat from the App, got connected to David, and he helped square away the bill almost instantly! By far the fastest and most succinct help I've gotten in ages with other companies.

Date of experience: July 23, 2021
Megan M. Freshly Rep
over a year old

Andrew, I seldom speak for our customer service reps, but I can safely say that David will be very happy to hear your review! I want to extend kudos to you for being kind and recognizing David today. Thank you!

Illinois
1 review
2 helpful votes
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Save time, effort and food waste!
August 1, 2016

Freshly has great tasting dinners that fit into my healthy nutrition goals! They are satisfying, delicious and fresh! Saves me time and there is no waste of food. I can't buy fresh produce and have it last long enough to prepare unless I plan to eat it several days in a row. I love having the variety made possible by Freshly in my dinners. Having 3 to 4 dinners a week prepared and ready greatly reduces the stress of planning, shopping and cooking and more economical than eating out.

Date of experience: July 30, 2016
Massachusetts
1 review
0 helpful votes
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Above Expectations!
May 24, 2020

I had my doubts when I began the Freshly Experience but I was soon proved wrong. The food is cooked well and does not taste frozen or artificial in any way like most competitors. There have only been a couple of hiccups where the delivery was incorrect, but the customer service team went above my expectations to correct it both times! The first hand customer service is a big reason I continue to order Freshly. That and it's packed with deliciousness :)

Date of experience: May 24, 2020
Ricky B. Freshly Rep
over a year old

I'm happy to hear we're a perfect fit! Thank you for the 5 stars, Kory!

Washington
1 review
0 helpful votes
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I am a single, retired woman living in an upstairs apartment in my son's home, in the midst of a major remodel that leaves me with limited ability to make anything really grand for dinner. With Freshly I am able to have one really delicious, healthy meal each day very simply, creating almost no mess in my kitchen and at almost a moment's notice. It is like a miracle has occurred! I love it! Try it out if you live alone. Really good food. So convenient. I love it!

Date of experience: March 6, 2018
California
1 review
2 helpful votes
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More options
April 5, 2018

I've really enjoyed the last 4 weeks of my meals with Freshly, but unfortunately now i'm at the point that I've tried all of the dishes that sound appetizing, so I have no choice but to repeat. With so many other food delivery options, I'm going to skip the weeks until there are new dishes added. I wish they would add 3-4 new dishes a week - I don't mind a few repeats, but not entire weeks.

Also - one suggestion - if you don't change your default menu, it automatically sends you the menu from the previous week. I missed the cutoff date to edit my menu and got sent the same 3 meals from the week before, which was disappointing. At least send 3 new options!

Date of experience: April 3, 2018
Megan M. Freshly Rep
over a year old

Thank you for your review, Katie! I appreciate your feedback regarding our meal options, and I'm sorry to hear you haven't been fully satisfied with our service. I certainly hope you'll check with us, as we're working to add more variety as we continue to grow!

Overview

Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.

service
458
value
408
shipping
379
returns
155
quality
392