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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Freshly has a excellent website, however a operations manual is necessary to navigate it. I'm 81 and have had my share of maneuvering websites but this Freshly is too much for me. I had given up, but my wife wanted to continue. As luck would have it we were fortunate to get Engrid when we tried one last time. She was very knowledgeable and patient.
Freshly is fortunate to have her on their team.
Cherry was very helpful in addressing my need. I was able to get it take it taken care of in a timely manner. Thanks.
Hi Jim! I'm delighted to hear Cherry was quick to take care of you. Your feedback will surely reach her. Thank you!
I'm new to freshly. Had some questions about the process. The chat bot was very helpful. When it could not answer my questions anymore it got me immediately to Nikki who answered all my questions quickly and perfectly and gave me helpful links along the way.
Hello Brenda, thanks so much for the 5-star rating! It's great to hear how you've been satisfied with our service, especially with Nikki's assistance. I'm more than excited to share your kind words with her. Thanks again!
So I was in a very bad accident 5 months ago, stove some friends out of kindness, bought a gift card for my family and I to freshly. Redeeming the gift card automatically enrolled me in a recurring pay program, not only did I not want this, when I called customer service they told me that is how it's all set up. Buyer beware, I'm out $125 but I learned
Hello Christian, thank you for sharing your experience with us through this review. I'm sad to hear about the troubles you had with our gift card process. Since we're a weekly subscription service by nature, it'll automatically create a subscription when you redeem a gift card. No worries, if you only want to receive the one week of meals gifted, simply cancel the subscription after your first order has shipped. Moreover, your feedback matters to us so I'll be sure to share this with our team. In the meantime, I'll also be reaching out to you in a private message to see if there's more that I can assist you with.
Josh was very helpful in completing both of my concerns. I appreciate his help and efforts.
I'm delighted to hear Josh was efficiently helpful in completing your concerns, so I'll be sure to let our team know that he did an amazing job assisting you! Thanks for your 5-star review, Misty!
Nikki was very helpful in helping me deal with a double order I received. I will give a more complete review when I see if I'm not charged double again next week.
Kelly, you enjoy our meals, but probably not two deliveries -- oh, no, thank you for your patience with that. I appreciate your review and your positivity about how Nikki assisted you. It sounds as though Nikki turned some lemons into lemonade for you today!
When you're getting fresh food delivered to you every week, having good customer service is key. Freshly excels in that area. Whenever I've had even the slightest problem, CS has been proactive and responsive. I love that. The food is good and helps me eliminate thinking about what to do for lunch when working from home which is nice too. Can't say enough good things about Freshly!
Oh, Patrick, you are so sweet to heap some Freshly love upon us, and I appreciate it. As you've personally witnessed, we're here for our Freshly family members and do our best to always assist when called upon. I want to thank you again for your kind words today!
I was unable to navigate through the Freshly app on my phone to make changes to our next meal order. I'm sure it has to do with my computer skills, or lack of. I was able to get a live person to text with. They went above and beyond to help me. I was very pleased!
Carol, don't sell yourself short as I'm sure you are very tech-savvy -- and thank you for your kind review! I'm just disappointed you had one moment of frustration, but am very proud of our customer service rep who hopped right into the chat to assist you. Thank you for sharing your positivity with us today!
An absolute gem, I'd hire her in a heartbeat. Helpful, polite. Everything I look for in a customer service representative.
Tina, I'm going to blush with the praise you heaped upon Nikki, but I'll be next in line to say I agree with you 100%! Thank you for being a valued Freshly family member and I'll be sure to share your review with Nikki!
My wife and I (80 y/o) had initially used Hello Fresh in an attempt to make sure we were getting a balanced nutrition. As it turned out, it took me (the cook) 2 - 21/2 hours on an average to prepare each meal. Besides the time it took me to prepare the meals, we found that the food was heavily seasoned. We switched to Freshly, because it was still fresh products, but still took only 5 minutes to prepare. But, the kinds of meals were so much different than what we have experienced over the past 80 years. We both grew up as meat, potato and vegetable meal eaters. About the only seasoning we used was salt and pepper. There were some roasts or dishes that used other mild seasons, but not the norm. I am going back to cooking our own meals that we plan and buy for. Thank you for the opportunity to check out Freshly, and thank you, Angela D. For your prompt assistance in helping me with my situation..
Dean, thank you for your honest review! I want to thank you for giving us a try. I fully understand how one gets used to meat, potatoes, and veggies, as those are all good staples of many meals. As you noticed, we like to introduce some old faves with a new twist as well as introduce a wide variety of meals for all tastebuds. Thank you for sharing your review with us today and I'll pass it along to our chefs and team. And, of course, I'll be sure to let Angela know she did right by you today! Thank you, again.
I went to order my weekly meal but was unable. Also needed to change meals from 6 to 4.
Deborah, thank you for your honest review and it sounds as though we were able to assist you! I'll reach out to you via private message to ensure we did get you happily addressed. Thank you.
Very helpful. Trex was my helper and he was very courteous, knew exactly what I wanted and took care of it in a very timely manner. Very satisfied with him.
Marlene, thank you so much for the stellar review of Trex and the customer service you received! I'm so happy you were pleased with the assistance provided, and I'll be sure to share your wonderful words with Trex. Thank you, again!
He helped me. This is my first time using Freshly, and he was most helpful.
Thank you so much for sharing your amazing customer service experience with Alejandro! I know he'll be super excited receiving this.
Diana S. Was friendly and efficient in helping me cancel both an accidental order and my full subscription.
Hello Erica, thanks for the 5-star rating! I'm happy to know Diana was able to help efficiently! I hope we'll be able to cook for you again soon! Thank you for spending some time with Freshly!
I worked with Nikki today about a meal I couldn't even finish eating. She was helpful, reassuring, and made a change so that I didn't have to deal with the meal next week. She also gave me some additional information if I have issues with meals I don't like in the future. On top of all that, she gave me a $5 credit for my account. It was quick, easy, and so helpful! Thank you Nikki!
Hi Sarah, thanks so much for sharing your thoughts with us! I'm sad to hear some of our meals weren't to your liking but I'm glad Nikki was there to provide assistance. Thank you again, we appreciate your feedback!
I had many questions on gifting options for freshly. The bot couldn't help - so I was transferred to Nikki. Nikki was responsive, knowledgeable and extremely friendly. A very pleasant experience.
Hello Michelle, what an awesome review, thank you! I do hope everything in your worked out well. Nikki will be very happy to see your review, and I will be very proud to be the one to share it with her. Thanks again!
We have enjoyed these meals off and on for two years. Easy to order and the food is very good! I needed to skip an order and I was too late, but Alejandro was excellent and helped me resolve my problem. Freshly is great for weeks you don't feel like cooking and want healthy food.
Yay! I'm happy that you're enjoying our meals and service, Kimberly -- your feedback adds bright to our day and I really appreciate it! I'm really excited to share your thoughts with Alejandro and the team. Thanks for rating us!
Customer Service was easy to work with and easy to get the exact information needed.
Hi Emily, thanks for this heartwarming feedback! Your thoughts will surely be shared with our team! Thank you for spending some of your time writing us a review!
Great service, quick service, solved my issue quickly and friendly.
Hello Kristy! You know we always got you, so it's truly nice to hear your appreciation. Thank you for rating us!
Wonderful customer support! Quick and communicated well. Was able to handle all of my concerns. A+
Hi Scott, thanks for the awesome review! I'm glad you're satisfied with the service we provided. I'll be sure to share your kind words with the team! Thanks again!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David, thanks so much for taking the time to share your experience with us! I deeply apologize for the trouble and inconvenience you had with our website but I'm glad Engrid was ready to assist and take care of you. This will surely be shared with the team! Thank you, once again!