Patrick T.

I sent my pristine iPhone 13 Pro in to sell to Decluttr. They promised me $741 which was the best offer I got from any site. They received the phone, then told me that the "flip switch" is broken and they are revising their offer to $189 which is a joke. I contacted support and asked them to re-test since I know that the flip switch was working fine when I sent it in. A week later, they responded to say there is no possible way that their team made a mistake and they are refusing to re-test the device. I opted to decline their offer, get my phone back, and test it myself. When I got my phone back, I checked and the flip switch works totally fine. They just made a mistake and refused to acknowledge it. Now, since it's so long after the iPhone 14 release, I'm missing out on hundreds of dollars if I try to sell it to another company. Don't waste your time trying to sell your device to these guys, they'll just lie about the condition of your phone, ignore your support requests for days on end, and then try to force you to accept a lowball offer so they can line their pockets.

When you're getting fresh food delivered to you every week, having good customer service is key. Freshly excels in that area. Whenever I've had even the slightest problem, CS has been proactive and responsive. I love that. The food is good and helps me eliminate thinking about what to do for lunch when working from home which is nice too. Can't say enough good things about Freshly!

Placed an order on Black Friday 2020. Didn't get my items shipped until a few weeks later and when it arrived, one of the items was incorrect. When it arrived I immediately emailed them asking for the correct item and they promised they would ship it after I finally got through the automated responses to an actual person. Later, they sent me an invalid UPS tracking number. After waiting several weeks for that to arrive, I contacted them again at the end of January and they said that it's no longer in stock and they need to refund me. It's been 2 weeks since I was promised a refund and I still haven't gotten it. I'll never buy from this company again no matter how good the deal is. Their failure to ship product and repeated failures to fix their mistakes indicate that they just don't take customer satisfaction seriously.