Fresh Direct

My wife placed order to be delivered Friday 12/6 between 3 and 6 PM. When food arrived for our party that was that night there was a busted bottle of wine so driver was told he couldn't deliver food to us. we had people coming over that night and all fresh direct coud say was sorry and give a store credit which we didn't want as we wanted credit back to credit card. We wanted food redelivered but they wouldn't do it so they took it upon themselves after being told we wanted everything credited back to our credit card to deliver again next day and take the store credit and keep the charges on our acct. We didn't accept order as i dint need it anymore as party was day before. I felt very cheated and taken advantage of. I felt fresh direct only cared about making the sale and not the customer. Also to try and make us take store credit after i told them no was like being forced to buy from them again and i don't ever plan on using fresh direct again. I find them unreliable very selfish and dont really care about the customer. Its taken numerous calls to finally have someone say they will finally give me credit to my card but will take a few days. Lets see what happens.
I had to run out before party to get whatever i could my friends were disappointed with things till i got back with what i could but i shoud never have been forced to do this. As far as i am concerned i will NEVER EVER use FRESH DIRECT again not with there kind of service. I should also state this had nothing to do with driver this problem was all management.

Alan L

***I got a little black MOUSE delivered with my groceries! *************************************************************** In June, I got a coupon from FD and placed an order. My grocery arrived in 2 cardboard boxes and one reusable FD bag. My husband brought them into the kitchen and my friend and I started unpacking. In front of all 3 of us, a small black mouse jumped out of the cardboard box containing the farm direct produce! It ran faster than any of us could react and hid behind the dishwasher. We laid down glue traps and made a make shift barrier so it does not come out of the kitchen to the rest of our living space, not knowing that it can clime. I contacted FD and for a month and a half they dragged the issue responding. I sent numerous emails, talked on the phone to no avail. Finally an executive named Mike spoke with me. He was very respectful and he said, I won't deny your claim if you don't deny my mine! I promised him. He said that they keep their facilities very cold to prevent mice infestation. He said that they NEVER SHUT OFF THEIR REFRIGERATED TRUCKS... EVER! It costs them an extra million dollars a year. He offered me $100 in grocery credit but I explained that I am not bringing this up to get free groceries but since our efforts to catch the mouse have failed we need to call in an exterminator. He said I'll get back with you later today. Our second phone call with Mike was a very different experience. He was rude, nasty and confrontational. He called me a liar and said that it never happened and I made it all up! I hired an exterminator who came, caught the mouse and I could finally breath. I sent them the exterminator bill which was only $125 but they never responded. The insult from Mike was the last conversation I had. Be careful what you get along with your groceries. I also think EPA should look into them never shutting down any of their refrigerated fleet! The extra carbon dioxide emission must be astronomical

I used to think they had the BEST quality, really nice delivery people and caring customer service. HA. Not any more!
I placed an order a few days ago and then called to ask if they could assure me if I was not at home yet at the time of the delivery, please do NOT leave it at the back door but at the front door, because in the past, raccoons have immediately torn apart things which were edible and I have come home to remnants of packaging strewn around my yard. I didn't want that to happen. As luck would have it, we were having torrential rains, I was stuck in traffic and not home, and I saw on my security camera that they left my food delivery at the back door in the pouring rain and where it is easy pickings for a pack of raccoons which live nearby. Panicked, I called customer service. She called the driver to go pick up the package and put it at the front door. When she came back to the phone, she said they COULD NOT FIGURE OUT HOW TO GET TO THE FRONT DOOR and that is why they went to the back. They had to walk past the walkway to the front door to get to the back, and most people do come to the front. It is a scary thought that a delivery person would offer this as a reason to put a delivery in the wrong place. Maybe Stevie Wonder, but if you are blind, you cannot see to drive a delivery truck. Bottom line: no one bothered to come back to pick up the package. I was watching on the cam. When I arrived home, an hour after I called to have them return for the package they left, I found a mess to clean up, no edible food left, and apparently, they leave food in an open bag not sheltered from bad weather, on the ground. And the woman on the phone from customer service was borderline nasty to me. And sadly, I will not be able to trust Fresh Direct to deliver another order again when they hire delivery people who don't follow directions and say they can't figure out how to get to the front door on a very small house. You cannot make this kind of thing up! THEN, at 11 p.m. we heard them in our driveway. Maybe they came by to pick up the mess the raccoons left. I should have left it for them.