Fresh Direct

They charge you more after the products are delivered without notifying you at checkout. They don't take returns on their products and they don't help.

I placed my first order, and they screwed it up. I spent 1 hour 20 mins on the phone with an offshore idiot who told me my options, none of which were helpful. I closed my account immediately and wont be back. The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here.

Waited for my grocery order that was supposed to arrive by 9 am all day. Nothing. Tried to get into my account multiple times and couldn't. Took me 6 hours to get someone on the line to help me only to tell me that me account had been deactivated, and they didn't know why. So no groceries and I'm out $180. The guy couldn't give me a reason as to why it was deactivated. He didn't know, just said to get my bank on the line. Unbelievable. I don't know if I'll get my money back. Use a different grocery service.

I will like to take the time to applaud one of your drivers Mr. Parsons.
As always your driver is always well respected with such an outgoing attitude and care about the customer deliveries. We appreciate all the effort that your drivers provides for us.

Despite clear delivery window and instructions not to deliver outside that window, drivers show up whenever they want. I have repeatedly had groceries delivered at 7 am while I reserved 10-12. Food sits out and I spoiled. This business has lost its way with the employees doing what works for them, not for the customer.

I set up an account and used a coupon. After that, the choices shown up as sale items are limited and some are more pricey when compared to my searches from another browser without signing in. There were 8 items on sale in meat and seafood compared to 19 items when not signed in (and only 4 items in seafood when signed in compared to 14 if not signed in). The delivery was great (during Delivery Pass free trial). Food was fine. That's why I gave 2 stars for them.

Terrible service and customer care. Terrible service and customer care
Terrible service and customer care. Terrible service and customer care

Ordered first time and it was late delivery and half of my order was missing. The bags came full of dirty I need to clean my floor.

The food and the delivery have generally been ok but the website is dysfunctional. It "hangs" or freezes, no matter the browser. You would think this would be a priority to them. The point of my ordering from Fresh Direct is to save time but at this point, it is probably faster to just walk over to the local grocery store rather than waiting for the frozen screen to load. This is an ONLINE service when the ONLINE part doesn't work.

Fresh Direct, now owned by Ahold Delhaize (& partners, owners of sister site Stop and Shop) lost some indie appeal and products I've enjoyed for quite some time. Some products, formerly made by Fresh Direct, have been farmed out to other companies. The replacement products are not as tasty as the original product were. I've also discovered that products readily available for the consumers residing in upscale areas in Connecticut, for example, are denied to customers residing in Queens, NY. My product requests are now ignored. One particular complaint I made - regarding the company's placement of Reveal, a cat food SUPPLEMENT (which should not be considered part of a cats regular diet) is listed in the cat food section. Despite my providing Fresh Direct's management with proof that this product is missing key nutrients/minerals needed for a cat's health (that commercial cat food includes) the company refuses to place this product in the supplemental section of pet products. Still, there's a massive amount of selection of pantry and gourmet items, meats, fish, frozen, breads, and dairy. I've been a customer for more than 15 years and will continue to use their service.

No time-slots available forever. Page showing error or soldout. Freshdirect should give out better error message. The present way is frustrating. Just don't give option to shop then.

I recently suffered a back injury making it difficult to shop. Fresh Direct was perfect for me. Their prices, for what I generally shop for, was the same as the grocery stores in my area. But best of all they delivered right to my door with several different delivery times.

Used Fresh Direct 1 Time, so far the produce, meat, and fish were fresh.

The only thing I don't like is the fact that there are no dollar amounts on the labels, of the meats, fish, etc., only the weight of the item.

Anyone can change the weight of a item, unless you have a scale at home, how can you check if the weight matches the price, you can't., you have to trust them?

Anyway lets see what happens the second time around!

Be aware that just by going on this website and signing up even before placing an order you will automatically be signed up for a subscription service! I went to the website on Tuesday, decided there was nothing I would like to order and went out of the website. The following day I saw a charge for over $67 on my credit card. I immediately called Fresh Direct *******663). They said they could not cancel "my" order as my order would be delivered in fewer than 5 days and they needed 5 days notice to cancel an order. I explained I never placed an order. They said their terms and conditions State that by signing up I was automatically going to receive an order. The order is to be delivered Sunday. I told them I'm not going to be home. They didn't care! Besides, I argued that if the order is supposed to be "fresh", how could they not cancel it? Unbelievable! DO NOT ORDER FROM THIS COMPANY! I am disputing the charge through my credit card.

I had an order with Fresh direct and I ordered 8 boxes of milk. I didn't check the expiration date and 10 days later the milk tasked bad, it expired 10 days later. I contacted the customer service and they worked out with me very nice, I received credit and will order again. I recommend this company without any reserve. Thank you!

Thought it was only me but I noticed that the "fresh" seafood I always order from them smell funky after cooking especially the shrimp. I think it's the fourth consecutive time. I had no problem with my first few orders until the first occurrence. Their customer support was also unresponsive.

Great site to order groceries from home. Easy to use, though prices are slightly higher and you won't find much bargain brands in their inventory. This site is made for convenience not so much saving money IMHO. I like it though, and use over and over. Food is good quality but I've had some issues with produce not being consistently good quality every time, but they are accommodating if you contact their customer service. They also have an app which is pretty good.

Wow, I tried yet again to place an order and this time the website froze and crashed. They simply do not have the capacity to be a business anyone can patronize. Last straw and last time I try to use them. No idea whose running the company but they're absolutely clueless! Bye Felicia!

2nd review:
I get a "come back" offer in the mail, $50 off an order of $99 or more for the account holder at my address (which is obviously me). So, I spend about 15 minutes shopping only to find out the code won't work.

Horrible company.

Original review: Let's look at this from a business perspective, if you can't deliver to me in a timely manner (or at all), you clearly don't have your stuff together and you don't deserve my business, and this is where they consistently fall short compared to the competition.

They used to be my go to grocery delivery service until there have been zero delivery dates are available, and you find this out after you load up your cart and waste time.

For instance I filled my cart today for Thanksgiving preparation, go to select delivery dates and... nothing. But, I go to Amazon Fresh and boom, same day delivery (and saved $20 on the same order minus the breadcrumbs). Whole Foods? Same thing, I always get same day or next day delivery, even during the height of the toilet paper phase of the pandemic.

Fresh Direct needs better leadership and it could be awesome!

Unlike so many other providers, you can not change your order or add missing items. I had to cancel my order 12 hours before delivery and they charged 100% of the perishables and 25% of the non perishables! This company is anti-consumer and a disgrace.

Beautiful website, convenient service. Just a bit over priced. You pay for convenience, just a bit more than I would prefer.

We just did our first order to try out the service. It came quickly, every item was correct, the little fresh produce we got was in perfect condition. Definitely we are going to try this again

I have ordered a lot of food from them but their beef bolognese lasanga is the best ever! For $10, it is pretty worth it. It's cheesy, with different types of cheese on layered with lasanga sheet. The bolognese sauce though, that's one amazing sauce. The meat is really good and I love how thick and saucy it is. I also love their lobster ravioli which is super cheap for $11. The vodka sauce is the best in this dish with delicious chunks of meat!

Good collection, fair prices, fast delivery. They really have this thing gamed. I am confident there can be some problems with missed orders or other issues but each time we have ordered we got the whole thing on time and packed well. But some time they add a large fee to their already pricey product.