Fresh Direct

We just did our first order to try out the service. It came quickly, every item was correct, the little fresh produce we got was in perfect condition. Definitely we are going to try this again

Used Fresh Direct 1 Time, so far the produce, meat, and fish were fresh.

The only thing I don't like is the fact that there are no dollar amounts on the labels, of the meats, fish, etc., only the weight of the item.

Anyone can change the weight of a item, unless you have a scale at home, how can you check if the weight matches the price, you can't., you have to trust them?

Anyway lets see what happens the second time around!

I wish I could say I loved hellofresh.com, but this is just not up to my standard. Allow me to explain. I like to pick my fruits and vegetables to ensure that I'd eat the finest produce.

Hellofresh obviously doesn't allow you to do that, but you'd expect that their staff would take the time to curate the best possible ingredients for you. Apples are too hard and plain. Berries look great, but have zero taste. The same goes for carrots, tomatoes, and well, everything. Not a fan.

This used to be a great service, but not anymore. Ever since they changed location or went to their new site or whatever it is they called it... they are terrible. Last night I was lied to 3 times, wound up waiting for my groceries the entire day and then was told when my delivery time was close to coming to an end that they "were done for the night and had returned to the plant." And what do they want to give me for my aggravation? 20 bucks in credit... well they can take that credit and go jump in a lake with it. I am done... PLEASE people don't waste your time with Fresh Direct.

I was a regular customer when they first started. The store in my neighborhood closed so i thought i would start up again. Despite all of the on line offers and hectoring emails when i placed the or and the delivery failed they said the had no record. They insisted i had to use an old email. I suggested perhaps there was some one who could help it was impossible. No one would step into help. This was an effective service, no more.

I have been a customer of Fresh Direct for well over 10 years, if not more. They started off great, but the last year or so, they have gone drastically downhill. The reason is mostly related to their very poor inventory management skills. For instance, you place your order at least 1 week ahead of time and you want orange juice. Then all of the sudden the day of your delivery, you get an email stating the OJ was not available. This is not a specialty item, but a basic grocery item that many people order. No excuse for this. And this scenario has happened each time I have placed an order in the past several months. I have brought it to their attention and they do nothing about it. So I am no longer a customer.

I tried and tried. First order - all the cold items were warm and spoiled so I rejected the order. They offered to send me the same order 2 days later with full refund. They gave me credit for the items that still came crushed. Tried again - missing items. Now I had to go to the food store anyway again. Then they gave me $100 credit for one more chance. HA rotten fruit, almost expired yogurt... need I say more. NOT WORTH THE MONEY. I'll stick to Pea Pod or order online and pick up.

I ordered $500 worth of frozen beyond burgers from them. They shipped them UPS ground (3-4 business days claimed expected time for shipping) under four separate tracking numbers with dry ice. Some 3/5 of the boxes got lost so far. Two boxes my doorbell cam shows ups trying to deliver today but their computer system wouldn't let them leave the package. UPS is a mess and freshdirect left no margin for error. I filled out a form days ago with freshdirect when tracking showed the packages delayed. Still haven't heard back. Couldn't find a phone number for help. Expecting $500 worth of frozen food to needlessly spoil. Will never try this again.

Corporate/ HR doesn't conduct proper investigations towards mistreated great working employees based on the friendships that they have with some of their employees. And avoids racism in the departments. Dont work there. They are unfair. They wont even ask u what happened. They will just say we will call u back and they never will. Lucky for me im bartending now thanks to them. You guys choose favoritism over hard workers. You suck! Liars. And don't even follow work procedures. They'll walk around telling everyone to clean before the big people walk in. Everyone is not wearing a mask over their face either during work! Check the cameras.