Comming from the communities that Fresh direct has chosen to harm by choosing to create their "truck depots" on our public streets, directly in front of our businesses and homes preventing us to peacefully live and sleep, PLEASE DO NOT ORDER FROM FRESH DIRECT! I BEG you! Please for the sake of our work and lives. Please stop using fresh direct! They ruin the neighborhoods that your order is being delivered from!

Fresh Direct houses 17 "truck Depots" around Manhattan. Each of these Depots as they like to call them is a spot where 24 foot commercial trucks sit constantly blocking city parking, businesses, and restaurants for 18+ hours each day, 7 days a week. Now, common sense would tell you that we should work this out ourselves and that we could simply "live elsewhere" but in reality if you understand Manhattan... you know full well this isn't as easy as it may seem. There are hundreds of calls into fresh direct each day complaining about the noise and disruption these depots cause to our daily lives yet we are each told the same thing over and over again... that "the city has told them to do this since Bloomberg set this up".

Communities around the city have been working on getting fresh direct to stop conducting their business in our public streets instead of their own warehouses for over 10 years and yet instead they have ignored the communities cries to stop and have instead increased the number of depots around Manhattan. The crew from these depots slam the plastic tubs around, scream and yell at each other at all hours of the day and night, smoke directly in front of our windows, and now with covid, have no concern for health and Safty as they are very rarely seen wearing masks! When we attempt to ask these crew to please stop disrupting our lives we are met with phrases like "this is where I work, I can yell as loud as I like", or " F***K you" or, "S*** my D**K". Just to name a few of the things we are told and yelled at.

With covid many of us work from home and have to schedule our work around Fresh Direct's business model as we cannot be on work calls with the amount of noise, yelling, language, and music they blast for hours on end. One evening I personally had had enough after 3 hours of screaming at each other constantly without a break and when I stoped working to go outside to speak to them to ask them to stop yelling, they told me "we weren't yelling. We just have to get our points across to each other & we talk loud" I had my window's closed on the second floor and then proceeded to repeat their conversations back to them word for word... they finally conceded 10 min later and agreed to be more quiet... it lasted about an hour before I had to remind them yet again... This is only an example of one situation and not the worst. And only one of the many that have been told to me from depots around the city.

Dozens upon dozens of us on my block have called in and spoken to the Manhattan supervisor with no resolution. We are simply given excuses why it must be this way and how amazing of a company they are and how much work they do and how they are an essential business so they what they are doing is ok. I should add that they don't pay parking in metered lanes, park their trucks in active lanes of traffic causing the fire trucks nearby to often have to wait for them to move their trucks in an emergency. They block turn lanes, bike lanes, and businesses and restaurants who are equally trying to make a living as well but are having to now contend with fresh direct's horribly planned business model even though they claim they don't block restaurants... they do. All day, several days a week.

What we are asking as a community is to stop ordering from fresh direct and instead call them to tell them you won't order until they change their business strategy to better support the communities they serve without these truck depots. It isn't right that they get to be above the law and park in active traffic on public streets with trucks coming and going every 2 hours for over 18 hours each day seven days a week. (they will claim only 2 trucks a day come by but that is a total lie. There are 2 trucks that sit here double parked each for 8 hours, and then ON TOP of that there are trucks that come and "triple" park for 30min to an hour and unload more tubs and yell at the crew) Also, although the engines aren't idling, their refrigerator units are and they are actually louder than most any other trucks that come by!

We have asked for change for years, only to be told by fresh direct they can't for some excuse or another and currently their excuse is covid and how there isn't enough parking... but they have been doing this for over 10 years now... covid isn't the reason... their poor planning and obsession over the bottom dollar instead of community and wellbeing of others outside of themselves is the reason.

If they really cared about the communities they serve they would have taken to heart these years and years of 100's of calls a day telling them that their depots are causing major disturbances in our daily lives.

Please, for the sake of our livelihoods, please call fresh direct and tell them you won't order any longer from them until they improve their treatment of the communities that their truck depots are in while they have free use of public land as their business locations instead of paying high prices in rent like the rest of us do. Keep this in mind next time you realize that fresh direct prices are as high as your local grocery store, and order from them instead as they are the real New Yorkers and the ones who care about the community. NOT a company that just takes advantage of loopholes and the police looking the other way while they conduct their business illegally on public streets causing others to not be able to run their businesses.
Please make sure to have the customer service representative pass your complaint to the CEO as the Manhattan supervisor isn't addressing these issues any longer and doesn't feel this is an issue.

1. FD HAS DEFRAUDED ME, AN INVALID NURSING HOME / PHYSICAL REHAB / CONVALESCENT CENTRE RESIDENT. These are the steps taken by me to resolve what remains an INTRACTABLY UNRESOLVED SYSTEMIC problem, experienced not only by me but by other FD customers as well, AS EVIDENCED BELOW:
2. ON SUNDAY EVENING, 22 DECEMBER 2013, I PLACED ONLINE ORDER CIRCA 10PM (WELL BEFORE THE CUT-OFF HOUR).
3. STEP 3, I ENTERED AN AMERICAN EXPRESS PREPAID CARD TO PAY FOR THE ORDER. CASH WAS WITHDRAWN FROM THE ACCOUNT.

4. THE ON-SCREEN RESPONSE READ THAT THERE WAS AN ADDRESS MISMATCH, NOT INFORMING ME THAT, NEVERTHELESS, A CASH DEDUCTION WAS MADE FROM MY ACCOUNT.

5. NO ORDER CONFIRMATION WAS TRANSMITTED TO ME ON-SCREEN, SO I RE-ENTERED THE APPLICABLE MAILING PRIOR TO MY ADMISSION TO HOSPITAL IN FEBRUARY.

6. ANOTHER ON-SCREEN RESPONSE READ THAT AN ADDRESS MISMATCH OCCURRED YET AGAIN DEDUCTING CASH NOT PENDING FUNDS- FROM MY AMEX PREPAID ACCOUNT.

7. NO POP-UP WAS CONVEYED REGARDING A DUPLICATE ORDER. 2 CASH PAYMENTS WENT TOWARDS 1 SINGULAR ORDER WHICH HAS YET TO BE ASSIGNED AN ORDER #.

8. WHEN I THEN ENTERED A FORMER RESIDENTIAL ADDRESS, THE SCREEN INFORMED ME THAT MY PAYMENT METHOD WAS UNACCEPTABLE AND DIRECTED ME TO CHOOSE YET ANOTHER CARD {FROM WHICH FD WOULD HAVE EXTRACTED MORE MONIES, SANS SERVICE OR GOODS.

9. I CALLED FD CALLED REP *******726 TO INQUIRE WHETHER PREPAID CARDS ARE NOT ACCEPTABLE AND WAS ASSISTED BY AN EMPLOYEE REPRESENTING HIMSELF AS JOHN.

10. JOHN PUT ME ON HOLD. FURTHER DISCUSSION ADVISED THAT I SHPOULD CALL AMEX TO RECONCILE ADDRESS ISSUE. JOHN DID NOT INFORM ME THAT FD HAD ALREADY DEDUCTED FOR THE ORDER. HE LOCATED NO ACCOUNT # ATTACHED TO MY TELE#, NOR A DELIVERY CONFIRMATION YET IT COULD BE SHOWN ON HIS SIDE THAT MONIES WERE CLEARED FROM AMEX ON MY BEHALF.

11. JOHN DID NOT DISCLOSE THAT CASH HAD BEEN DEDUCTED FROM THE PREPAID ACCOUNT.

12. FD REP NEVER SAID THAT MONEY WAS WITHDRAWN AND THAT DELIVERY WAS ALREADY PAID FOR.
JOHN INSTRUCTED TO RE-ENTER ORDER UPON RETURN FROM AMEX TO FD SITE.

13. NOTHING INDICATING DUPLICATE ORDER NOTHING TO ALERT CUSTOMER THAT DUP CHARGES SAME ORDER SCREEN READS AS THOUGH NO ORDER EVER PLACED.
AMAZON PRIME BACK TO COULD HAVE ORDERED AND RETURNED FROM HOSP WITH ORDER ALREADY DELIVERED IN MY ABSENCE.

14. I CALLED AMEX AND DISCOVERED THAT 90$ {CASH, NOT PENDING AUTHORIZATION} HAD BEEN DUBIOUSLY EXTRACTED FROM MY ACCOUNT.

15. TOLD JOHN THAT HIS CLAIM THAT MY ORDER HAD NOT CLEARED WAS PATENTLY FALSE, AS NOT ONLY WAS IT CLEARED 1X BUT 2X WITH CASH PAYMENT FROM A PREPAID.

16. WHEN ASKED JOHN IF PREPAID CARD A PROBLEM, SAID YES. CALLED AMEX ALREADY DEDUCTED... SO PREPAID OBVIOUSLY NOT A PROBLEM; NEITHER ADDRESS MATCHING A RPOBLEM IF PAYMENT ALREADY MADE.

17. I RE-ITERATED TO JOHN THAT HE SEEMS NOT TO COMPREHEND THAT I'VE ALREADY PAID TWICE FOR AN ORDER THAT I WON'T RECEIVE EVEN ONCE- WITH MY CASH MONEY CAUGHT UP SOMEWHERE IN THE ETHER.

18. HE SAID THAT HE ENCOUNTERS THIS PROBLEM ALL OF THE TIME, TO WHICH I RESPONDED THAT IF IT'S A CONSTANT FD PROBLEM, THEN THE TECHNICAL GLITCH IS ON THE FD SIDE, NOT MINE, YET IT REDOUNDS TO ME.

19. THE ADDRESS ON AMEX RECORDS WAS SAME AS ORIGINAL FD ORDER - HERE AT THE NURSING HOME WHERE I RESIDE. NO ADDRESS CHANGE WAS REQUIRED ON MY PART.

20. WHAT FD FAILED TO INITIALLY COMPREHEND IS THAT BECAUSE MY PERSONAL RESIDENCE IS INSIDE OF A NURSNG FACILITY, THE SYSTEM IS READING AS COMMERCIAL. SOME METHOD OF OVERRIDE SHOULD HAVE BEEN MANUALLY INPUTTED AT INCEPTION, BUT CERTAINLY ONCE PARTICULARS OF MY PROBLEM BECAME WELL KNOWN. FD CHARGED ME MORE FOR DESIGNATED COMMERCIAL ADDRESS DELIVERY TO A NURSING HOME.

21. FD WAS CALLED YET AGAIN TO NO EFFECT. ANOTHER JOHN WAS ASSIGNED. HE KEPT REPEATING VARIATIONS OF THE SAME REFRAIN YOUR MONEY IS TIED UP IN THE SYSTEM., YOU'RE IN THE LOOP...

22. I - IN NOT UNCERTAIN TERMS - TOLD JOHN THAT MY MONEY IS NOT IN THE LOOP, THAT MY CASH IS IN FD'S POCKET, TAKEN OUT OF MINE WITH NOTHING TO SHOW FOR IT, NO ORDER CONFIRMATION, NO DELIVERY, NOTHING.

23. I INSISTED TO JOHN THAT I EXPECT COMPENSATION. HE EXTENDED TO ME A 'PROMO FOR 20% OFF OF A 125$ ORDER, FOR WHICH I WOULD HAVE BEEN DEFRAUDED 250$ RATHER THAN 90$. I TOLD HIM THE OBSURDITY OF SUCH A PROPOSITION. THAT I EXPECT MY DELIVERY AT STATED TIME (5-7PM) AT THE NURSING HOME ON CHRISTMAS EVE A SERVICE FOR WHICH I HAD ALREADY PAID ALONG WITH GIFT CARD, OR OTHER COMPENSATORY, TANGIBLE ITEM. I INSISTED THAT JOHN ADD MY DEMAND TO HIS NOTATION FOR MANAGEMENT INTERVENTION. & THAT I WOULD BE IN HOSPITAL ON MONDAY SO EXPECTED THAT HE WOULD PROPERLY FOLLOW-UP.

24. JOHN TOLD ME THAT FUNDS RELEASE WOULD TAKE 8 DAYS.

25. OSTENSIBLY, FD IS PERFORMING SECURITY CLEARANCE WHILE -IN TRUTH- ITS HOLDING HOSTAGE MY CASH.

26. CALLED AGAIN TO AMEX. CALLED AGAIN TO FD, THIS TIME BEING ASSIGNED A FEMALE.

27. WENT TO AMAZON WHERE I HAVE A PRIME ACCOUNT... COULD HAVE ORDER NEXT DAY {MONDAY} IF FD WERE NOT HOLDING HOSTAGE TO MY FUNDS.

28. I STILL {AS OF TUESDAY 24 DEC 2013} HAVE NO CONFIRMATION NUMBER, NEITHER #. THE FD ACCOUNT SCREEN READS: You have not yet placed an order with us. ALTHOUGH CASH WITHDRAWN NOT A PENDING TRANSACTION TOLD NO ACCOUNT # CO NO CHRISTMAS EVE DELIVERY WILL OCCUR.

29.: 23/12/2013 12:26:20 AM I sent email https://www.freshdirect.com/help/ I ATTEMPTED PLACED AN ORDER USING AN AMEX CARD. INFORMED THAT ADDRESS DID NOT MATCH. I ENTERED DIFFERENT (FORMER) ADDRESS. AGAIN TOLD NO MATCH. ENTERED POSTAL MAILING STATION. INFORMED THAT PAYMENT METHOD IS NOT ACCEPTED. CALLEDFRESHDIRECT. TOLD THAT ORDER DID NOT GO THROUGH BECAUSE OF ADDRESS RECTIFICATION. CALLED AMEX. INFORMED THAT 2 ORDERS WERE PLACED TO FRESHDIRECT.! TWO ORDERS WHILE ADDRESS STILL NOT VERIFIED. CHECKED AMEX. ADDRESS IS SAME AS WAS GIVEN. ADDRESS DID MATCH. 1245 CHURCH ROAD. WYNCOTE. NO CHANGE NEEDED TO BE MADE. CALLED AGAIN TO FRSH DIRECT. REP KEPT REPEATING "YOUR MONEY IS TIED UP IN SYSTEM". AMEX INFORMED ME THAT MY FUNDS WILL NOT BE REVERSED FOR 8 DAYS. FRESH DIRECT ACCOUNT SCREEN READS THAT NO ORDER WA SPLACED. IF NO ORDER PLACED, THEN WHY AM I OUT 90$?! I LIVE IN A NURSING/CONVALESCENT HOME. I CANNOT SHOP ON MY OWN. I RELY ON AMAZON, ETC. I WILL BE AT UPENN HOSPITALTOMORROW WHEN THIS MATTER IS FOLLOWED UP BY MANAGEMENT. THE GLITCH/ERROR IS ON THE PART OF FRESH DIRECT. I EXPECT COMPENSATION. I EXPECT AN ORDER TO BE DELIVERED ON TUESDAY. THE AM EX CUSTOMER SERVICE NUMBER GIVEN TO THE REP IS: *******970. HOW IS IT THAT YOU ARE CLEARING MISMATCHED ADDRESS PRIOR TO CONFIRMATION? THIS IS HOW FRAUD IS CARRIED OUT SO READILY.! YOU'RE HOLDING CLEARING AND CHARGING SIMULTANEOUSLY. THERE IS SOMETHING VERY, VERY WRONG-HEADED WITH THE ALGORITHM. THE LOGIC GATE IS FLAWED, AS IS THE REASONING PROCESS. I EXPECT COUPON, PERENATGE OFF, PROMO, ETC... I EXPECT MY 90$ RETURNED PROMPTLY. I AM AN INVALID AND HAVE LIMITED FUNDS. I MADE CERTAIN TO GET MY ORDER IN ON TIME FOR CHRISTMAS EVE DELIVERY HERE AT THE NURSING HOME. MAKE THIS RIGHT, RIGHT NOW.

30. THIS IS FD'S REPLY Mon, Dec 23,2013 at 7:53 AM Thank you for contacting FreshDirect. I am very sorry for the confusion and inconvenience of this matter. Upon review of your account, I see that you have been speaking with both Ken and Stan, and that this has been forwarded to our Account Services department to address. I also see that you were advised it would likely take 24-48 hours for them to get back to you regarding this. Unfortunately, I am unable to expedite the release of the holds placed due to the address error. I am again very sorry for this matter.We appreciate your telling us what happened so we are able to resolve the situation. If you are not satisfied with our solution, or if you have any other concerns, please call us at *******002. Or contact us directly by responding to this email. Sincerely, Samantha Your FreshDirect Customer Service Team Keep in mind that we are here for you:

31. WHO IS KEN? WHO IS STAN? THE REP {MIS}IDENTIFIED / MISREPRESENTED HIMSELF AS AS JOHN

32. FD'S RESPONSE DID NOT RECTIFY MATTER, ONLY COMPLICATED IT AS IT WAS THEN TOO LATE FOR AMAZON ORDER PLACEMENT AND I WAS DUE AT HOSPITAL EARLY MONDAY MORNING. MONEY DEDUCTED FROM FD COULD HAVE BEEN USED FOR AMAZON ORDER.

33. WHILE AT HOSPITAL FOR 7 HOURS, COULD ONLY WITHDRAW $10 FROM AMEX DUE TO FD MUCK-UP WHICH LOCKED UP MY MONEY.

34. UPON RETURN FROM HOSPITAL 6PM. CHECKED FOR FD EMAILS CALLED FD 6.45-7PM. A FEMALE REP RE-ITERATED SAME $#*!E. ASKED FOR HER SUPERIOR. ASSIGNED TO YET ANOTHER JOHN

35. RE-ITERATED THAT I AM AN INVALID, CANNOT DO MY OWN SHOPPING FOR THE MOST PART AND RELY HEAVILY UPON HOME DELIVERY SERVICES. REPEATED THAT I AM ON LIMITED DISABILITY INCOME AND CANNOT AFFORD THIS KIND OF SCHEMING AND SCAMMING.

36. THIS JOHN FROM FINANCE DEPARTMENT SAID SAME PROBLEM ALL THE TIME. EXPLAINED THAT FD SENT SIGNAL TO AMEX DUE TO ADDRESS ISSUE. BUT IN FACT THIS IS FRAUDLENT HAS BEEN EXPERIENCED BY OTHER FD CUSTOMERS WITHOUT ADDRESS ISSUE. I TOLD HIM THAT HE IS NOT COMPREHENDING. I CORRECTED HIM. NOT ABOUT A SIGNAL, NOT A PRE-AUTHORIZATION HOLD PROCURE, BUT A PURE CASH DEDUCTION TOOK PLACE. AMEX ALREADY PAID ON MY BEHALF 2X. FURTHERMPORE, THE MATTER INVOLVES SERIOUS SECURITY BREACH.

37. I INFORMED JOHN FROM FINANCE THAT MY STRAIGHT CASH OUT OF MY POCKET FOR 5 BUSINESS DAYS IS FUVE DAYS INTO FD'S POCKET.

38. FD SITE READS: http://fresh-direct-reviews.measuredup.com/1702 unless converted from "pending" to an actual transaction, the hold will be released in "five business days" - i. E., a full week IE 8 days = 5 WORKING DAYS http://fresh-direct-reviews.measuredup.com/Complaint-Fresh-direct-order-*******
If you select credit card payment, your credit card will be charged on the day of delivery, and you'll receive an e-mail confirming your final order total. We'll include a full, itemized receipt with your order.

If your credit card has expired or is otherwise invalid, we'll be unable to process your order. Please note that we reserve the right to collect funds for any fees owed FreshDirect resulting from incorrect credit card information or over-the-limit accounts.

39. TOTAL AVAILABLE AMEX FUNDS as of {10 AM TUESDAY 24 DECEMBER 2013} = $1.89

40. OTHER CUSTOMERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH FD'S DUBIOUS FISCAL PRACTICES. FD'S SCAMMING & SCHEMING NEEDS TO BE TERMINATED. TOUT DE SUITE.