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Freewallet
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FreewalletReviews 156

2.5

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Freewallet Reviews Summary

Freewallet has a rating of 2.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 8th among Cryptocurrency sites.

service
118
value
95
shipping
68
returns
79
quality
112
This company responds to reviews on average within 1 day

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GB
1 review
6 helpful votes
Follow Doug H.
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I've always been happy with Freewallet, even though I can't call this wallet perfect, but that doesn't matter to me. It gave me the most important thing: a sense of reliability and confidence that everything would be in order with my crypto assets on my accounts, and it really was. Even now, after many years, my opinion hasn't changed, and this wallet still remains for me the guarantor of the safety of my savings

Date of experience: December 6, 2022
Germany
1 review
3 helpful votes
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+++WARNING+++
By far the worst wallet ever. Technically it could be good as the design is neat but the security and costumer care is horrible. If you think you can safely and anonymously pay here, you are definitely at the wrong address. If you're unlucky or use VPNs, you might even completely lose access to your cryptos -not even maybe decentralized- DUH!, but it's not that funny actually, because if you want to transfer values ​​here, one is dependent on the arbitrariness of the provider. The settings for Email confirmation requirement is not doing anything and works only theoretically, because removing the small tick does not bother anyone at all. Transferring to the wallet is easy, but once the Coin is in, it will remain frozen there unless you send the web service owners photos of confidential documents and a photo of yourself with an affidavit. The support says the can't do anything and the seemingly dosn't care. Bummer!

It is a matter of time that this provider has to go bankrupt, because there is a fundamental misunderstanding here of what customers need, or what Cryptos were invented and intended for in the first place. Pity!

Date of experience: November 15, 2022
Lauren G. Freewallet Rep
over a year old

Hello Hure G.! Please don't worry, your funds are completely safe. If you encounter this issue, it means that we noticed unusual activity in your account, which is why the verification procedure was initiated for security purposes. Once the procedure is completed, all operations will be resumed. Please share your ticket number so we can look into the details.

Spain
1 review
2 helpful votes
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Great work as always
November 4, 2022

It was gratifying to see how well tech support worked when I had a problem logging into my account. This is the first cryptocurrency wallet in my memory, the tech support of which works so responsibly and quickly. Of course, there were some surprises. But the more pleasant it is to rejoice at the solution of the problem.
In the end, I was very pleased with the fact that the work was done, since my account was not touched. I noticed a long time ago that Freewallet employees work openly and responsibly. All this gives the impression of an excellent service that you want to continue using. I have no complaints and complaints about the work of the wallet. It handles my transfers well and stores my coins securely.

Date of experience: November 2, 2022
New York
1 review
3 helpful votes
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I'm glad it happened
October 20, 2022

I was lucky to get into cryptocurrencies and learn about this crypto wallet pretty quickly. So the basis for people associated with cryptocurrencies is not to earn on cryptocurrencies, but to store and use them for their intended purpose, to interact with people who are already part of the community. In this regard, Freewallet has proved to be a great way to make a lot of fast and small transactions, because it makes transfers surprisingly fast. More importantly, you can make almost instant transfers to other Freewallet addresses, so when I talked about the community, I meant such things as well. The wallet does not require any special knowledge to get started and it was easy for me to master all the intricacies of using it.

Date of experience: October 19, 2022
Latvia
1 review
5 helpful votes
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I use it often
October 11, 2022

I have to use this wallet often due to circumstances, and I am glad that I found such a reliable and stable wallet for this purpose. I am pleased to know that I can just use my wallet with peace of mind, without worrying about the potential problems that usually arise in such cases. This isn't my first wallet, so I know what I'm talking about, and yet Freewallet surprised me in this regard. When I need to withdraw part of the coins, I just do it.

This year gave me a great experience with this wallet, which I didn't expect. I still believe that I want to continue being your client.

Date of experience: October 10, 2022
RU
1 review
0 helpful votes
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Very nice application for hodling cryptocurrency. Been using it for a few years, no issues happened during this time.

Date of experience: October 5, 2022
Germany
1 review
5 helpful votes
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I'm satisfied
September 9, 2022

Perhaps once the wallet had some flaws, but those times are definitely in the past. At the moment, I see extremely smooth operation, accompanied by excellent results when making transactions. Freewallet doesn't charge a lot for this, and what's more, it offers other features that turn out to be quite useful sometimes. If you want to get some coin at your disposal, then most likely you can buy it using an integrated exchange. The process is simple and clear, and therefore I coped with it without any problems.

I'm completely satisfied with the wallet and do not regret my choice.

Date of experience: September 8, 2022
Finland
1 review
3 helpful votes
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Just one problem
September 2, 2022

It's been 6 months since the account was created, and in all the time I had only one problem, which prompted me to write a review. When I sent some LTC to another address, they were debited from my account, but the recipient didn't have them. Fortunately tech support helped me figure it out and fixed the problem. It was nice that they answered in a short time and the correspondence with them did not turn into a bounce of answers with a half-hour wait for each one. They worked quickly, the problem was solved, and everyone was satisfied. The rest of the time, Freewallet pleased me with exceptional performance and fast transactions.

Date of experience: September 1, 2022
Denmark
1 review
1 helpful vote
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Well, this is definitely one of the best apps I used so far. Got no issues and nothing but positive emotions: everything is simple and clesr. Thanks!

Date of experience: August 25, 2022
GB
2 reviews
4 helpful votes
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Good user experience
August 25, 2022

Although I don't use this wallet very often, I'm confident that it will work the way I need it to when I launch it. I had no problems in order to fund my account and further transactions went quite smoothly. I can't say that everything was always perfect, but for the most part it was just that.

I want to give Freewallet a high rating, because the whole experience of using it gave me a lot of good emotions and most of the flaws I don't even want to notice.

Date of experience: August 25, 2022
GB
1 review
1 helpful vote
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Thanks for your wallet
August 18, 2022

As long as Freewallet continues to do things the way it does, I will not stop being a customer of yours. My bet on this wallet turned out to be correct, because in this case, those of my friends who chose other services regretted it in the end, but personally I'm completely satisfied with everything. The wallet makes it so that I can easily use the same account from both my PC and my smartphone, without any problems with synchronization. This becomes a great option when I need to access coins for a quick transfer. Even when this operation is performed from a smartphone, it still comes to completion just as quickly.

Date of experience: August 18, 2022
Canada
1 review
3 helpful votes
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I'm currently in a claim with them it's been 4 days since I bought a esso card and they still havent settled it not to mention that they do system up graded that hold your money for a bit all the time. I think they hold your money and invest it. While you can't touch it idk maybe they work real close with the government. Don't trust it if you value your money or privacy go with crypto.com

Date of experience: July 23, 2022
Lauren G. Freewallet Rep
over a year old

Hello Robert, please update your review with your support ticket number. We'll be happy to look into its details and get back to you with an update. Thanks in advance for your cooperation!
UPD: Checking your support ticket, we are glad to see that your issue has been resolved. Please let us know if we can assist with anything else. Feel free to update your review, thanks!

India
2 reviews
2 helpful votes
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Scam
July 14, 2022

I sent 1 dgb to test if the site works or not but they never arrived then i sent some wax they too never arrived. I am not sure why this site is like this never gonna use it again

Date of experience: July 14, 2022
Lauren G. Freewallet Rep
over a year old

Hello anharo s.,
At the moment, DGB and WAX wallets are under maintenance, and all services are temporarily unavailable. Please keep up with our updates to learn when wallets resume their operations.

Switzerland
1 review
0 helpful votes
Follow Garry H.
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So far, this is a good one for holding crypto. It works fine and stable, got no issues here, and would recommend it.

Date of experience: July 8, 2022
Austria
2 reviews
0 helpful votes
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High Level Wallet
July 1, 2022

A wallet of a fairly high level, and perfectly coping with the tasks. Essentially, he is required to keep my coins safe. But apart from that, they sometimes need to be sent to someone, and at such times some wallets can malfunction. Not every one of them shines with security. In the case of Freewallet, these aspects are well-designed, and therefore work smoothly as they should.

I had the experience of communicating with technical support, without this there is no way when you use the service for more than one year. These guys work quite responsibly, because they always tried to find an approach to the problem and deal with it effectively. They did it.

Date of experience: July 1, 2022
Germany
1 review
0 helpful votes
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For sure, guys, this is an amazing wallet for keeping your coins. It is fast, reliable, secure and very-very simple. Even no issues so far.

Date of experience: June 16, 2022
Lithuania
1 review
0 helpful votes
Follow Jevon M.
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My wallet continues to work stably. Even though it's been years since I first used it. Despite some problems, the wallet is still very good and looks like the most interesting option than the others.

As practice has shown, Freewallet turned out to be very good as a place for storage. It is reliable and safe enough, so it will not be easy for those who should not get close to the money. Plus, as we know, you shouldn't keep all your eggs in one basket, so I created a portfolio of several cryptocurrencies, for each of which you can open an account within the same wallet

I'm happy with Freewallet. This wallet showed me that storing and using cryptocurrencies can be as easy as fiat money

Date of experience: June 8, 2022
Czechia
2 reviews
0 helpful votes
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Freewallet gives you amazing opportunities to use cryptos. One way or another, we have to deal with exchangers, and it is much better when the exchanger is already built into the wallet interface than something else. This means that a reliable service is already available, and you can save time by not looking for it. I can say about the exchange that he does his job quickly and sometimes I don't even have time to realize that the coins are already in my account. It's also great that the exchange rates that this service offers are very, very good.

I can't say anything bad about the wallet itself, because in terms of its functionality and performance, it surpasses many other services. It is hard to find such a reliable storage

Date of experience: June 3, 2022
Finland
1 review
0 helpful votes
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Keeping coins safe is something for me and many others, I'm sure. Very important. Such situations in which something bad would happen to my coins simply did not happen. They practically didn't get stuck in the transfer process (except for one case where I screwed up myself), they remain completely safe in my account for a long time, remaining untouched. Of course, when they are withdrawn from the wallet, everything happens smoothly and confidently.

These are pretty revealing facts, in my opinion, and therefore I tend to think that Freewallet is safe enough for me. The wallet does everything properly, which is why I can't even dig into it. The service proved to be reliable and safe

Date of experience: May 20, 2022
Cyprus
1 review
0 helpful votes
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Well, this is an amazing wallet for storing your coins, tokens, or even both. Freewallet never stops surprising me. Recommend :)

Date of experience: May 13, 2022

From the business

Freewallet is a company that has developed a range of digital currency wallets with a built-in exchange for the web, iOS, and Android devices capable of holding 100 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Monero, and Bytecoin in one place. The Freewallet family includes a Crypto wallet (iOS, Android, and web version), 30 individual wallets each tailored to a specific coin, and Freewallet Lite (HD-wallet on iOS and Android).