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Why is my account still deactivated for 6 months now although I completed KYC verification and I got a formal confirmation of it from you? TN = 548505

Asked by Shaxzod N. on 7/26/2025

2 Answers
Shaxzod N.7/29/2025

Hello Lauren, in fact my verification procedure is NOT still in progress, it is COMPLETED and I have received an email from your support team to inform me about that, but still, your company refuses to reactivate my account, violating by that your own rules & terms, I've reattached the email here, do you deny it or claim that it is fake?
Verification completion email from Freewallet
Lauren G.7/29/2025

Hello Shaxzod, as we can see from our support ticket, you've successfully passed the verification procedure and your account is fully operational now. Please check.

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