Before my account was suspended, I was doing well with Freewallet. But when I deposited a large amount of money, they suspended my account. I have not been able to use my account for 2 months. I have provided all the evidence they asked for to the security team. But they still have not activated my account. They keep making all kinds of excuses. Today I received a message that my account has been activated, but they are saying that it was a mistake and asking me for more information that is not relevant. I don't understand why you are wasting my time when I have proven everything to you. I request you to activate my profile. After activation, I am ready to leave a positive review for all your users. My ticket number is: *******
My account was supended with no reason and I was charged 3 times the inactivity_fee, but I can't make transactions because they BLOCKED my account!
I sent all the required documentation and until now I do not have access to my balance to make transactions!
They will you keep my account blocked until I run out of cryptocurrencies?
Ticket ID *******, *******
Many emails, many documents sent, some documents totally useless, but I sent and nothing...
I lost almost US$150,00 so far in inactivity_fee
SCAM!
In 03/06/2025, my account is still blocked. My Criptos are hostage and the inactivity fee will be charged again in a few days! Totally disgunting! SCAM! Stealing my criptos! Shame!
Hello, we would like to assure you that the fees were charged according to our Terms of Use. Currently, fee relief is only provided for active accounts that are not under the verification procedure. To complete the procedure, please provide the rest of the requested details.
I'm just one of the many users being abused by freewallet.org (FRWT.apk). They blocked my movements, even with a series of documents that I sent, and then, they started to steal my coins, claiming inactivity. My ticket is: Five, four, seven, seven, six, eight. *******.
Hello,
We would like to assure you that the mentioned fees have been charged according to our Terms of Use. Please carefully review the terms on our website. Currently, fee relief is only provided for active accounts that are not under the verification procedure.
As for your case, it's currently being processed. Once there is any news, you'll be notified via email.
They stole crypto from clients. Transactions stuck (for instance, exchanging transactions) and coins sent from external wallets don't arrive to wallet opened in freewallet.org
Hello, please note that no funds were ever stolen by Freewallet.
Did you reach out to our support team about your transaction? Please share your support ticket number so we can look into it. If you haven't contacted us yet, please send us a message here: https://bit.ly/2rgGdRw. We'll be happy to assist you.
Freewallet hold my fund and not allow me to withdraw for so long, I have submit verification and tickets but no reply for them. I need to funds for emergency ‼
Ticket id: *******
User id: f703e74a
Hello, please be assured that our security team will complete the verification procedure for your account once you provide all the requested details. Please check your inbox and reply to our team's last email with the required information.
UPD: Hi there! Checking your support ticket, glad to see that your account verification procedure has been completed. Please check and let our team know if you need further assistance.
My ticket *******.My account is suspended and provided all documents for verification. After providing and freewallet remains silent. Common I'm registered since 2017 and I introduced my friends. You make my account suspended. I'm very disappointed waiting weeks for verification and charge me inactivity fees. See once more charge inactivity. Don't make ppl miserable.
Hello, we've sent a request to our security team. They will review your case details and email an update soon.
They stole coming out of my account without my consent or knowledge for "inactivity fee" but I haven't been able to access my account through the IOS app for almost two years. When reached out to customer support, they never reply or resolve the issue with my account. Then they steal your crypto and completely ignore you. This is so shady and these guys are crooks. Pull your crypto out of the account ASAP (if they even let you) and go somewhere else. This company should be shut down and investigated.
Hello, per our Terms and Conditions, there is a monthly fee for inactive accounts that remain inactive for 6 months. We understand that circumstances may vary, and we are here to assist you. Please update your review with your ticket number so we can review the details.
UPD: Hi there! We haven't heard back from you yet. Your ticket number or User ID would be very helpful.
A secure wallet charges fees only for blockchain transactions, but Freewallet goes beyond this by imposing undisclosed charges. When a user logged in after a brief inactivity period, they found their balance drained to zero. Freewallet never provided notice, making their actions feel fraudulent.
Hello, an authorization option is required to ensure that only you access your assets, not someone else. Did you reach out to our support team about your issue? Please share your support ticket number so we can look into it. If you haven't contacted us yet, please send us a message here: https://bit.ly/2rgGdRw. We'll be happy to assist you in recovering access to your account.
UPD: Hello, we haven't heard back from you yet. Have you tried contacting our support team? Please share your ticket number so we can check the details.
They hold my money without reason. Blocked. They register a second e mail that is not yours to control and you have no access to it. So when you try to make any transactions you are unable to access the funds as you have no way to "confirm" the transaction.
You can only see your money on the screen, but they are useless
When you try to contact the "support " team they are just bunch of east europeans Russian and Ukrainian scammers and take you on long walk to nowhere. Months or years of only line e mails. No phone numbers no way to reach a real person. Absolute fraud
I don't know what else I can do to expose them.Is there any way to influence justice in this circumstances
My ID: 8bee6e70
Hello,
We would like to bring to your attention that you created your account using an Apple login option and tapped on the "hide email" button, which is why you see the email ***@privaterelay.appleid.com (which was auto-generated).
Our technical team is currently processing your case. Once there is news regarding its status, you'll be notified. Please await the updates via email.
UPD: Hello, checking your support ticket, we can see that your issue has been resolved. If our team can help with anything else, please get back to your support ticket. Please feel free to update your review, thanks.
Estou desde 12/09/2024 sem acesso a minha conta, já abri vários tickets de suporte, sempre que envio as informações que eles pedem ninguém mais responde. Estou preocupado. Não utilizem as carteiras da freewallet. =(
My Ticket: *******
Hello, please update your review with your ticket number. We'll be happy to check the details and assist you.
Freewallet locked my account containing 16 eth nearly $40,000 for 3 years with no further actions. I have done everything possible to pass verification is a clear sign of a Freewallet KYC scam. Actually, Freewallet doesn't allow me to proceed KYC. A typical trick of Freewallet org is to find fault with the quality, format, and content of documents. Such nagging is repeated again and again until I simply resigns to the loss of money. But I won't give up! My lawyer prepared the report for me and accompanied me to the police station to file a complaint. The police have promised to do everything possible, including coordinating with the Hong Kong police, to apprehend the suspect！This week, I have also made an appointment with the Russian Consulate General in Shanghai to report the fraud I encountered and seek assistance from the Russian government!
Hello, we understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. Some users undergo a verification procedure as part of these commitments. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.
We kindly ask you to update your review with your support ticket number. We will check the details and get back to you with an update.
Terrible they will steal your funds. They did this to me. They are useless in support help and lie to you and will take your moeny. Do not sign up
Hello, we would like to stress that no funds have been stolen by Freewallet. Please share your ticket number so we can check the details and assist you.
The same Story as much other users experienced. At once, when you try to whithdraw coins, your account is suspended because of "suspicious activities".
UPDATE: It looks like the problem has been solved and the account is reactivated.
But i have to say that the customer support could be much more precise in comunicating what they want the users to provide them. Not everyone is a specialist in data formats and multimedia application, especially if there are much International or maybe older customers.
Plus there should be more transparency because users do not get any details about the detected "suspicious activities".
Hello, we would like to stress that the safety of customers' funds is our top priority. Therefore, some of our users undergo the verification procedure to prevent hacking attempts and comply with international laws, including those that combat money laundering and other illegal financial activities. By providing the requested information, users confirm their identity as the rightful owners of the funds and ensure secure future transactions. Throughout the verification procedure, users' funds remain untouched and fully secure in their accounts. Once the verification procedure is completed, your account will be fully operational.
We kindly ask you to refrain from posting any details about our security procedure. The contents of our emails are meant for PERSONAL USE ONLY. This information in public access constitutes a serious risk of hacking our users' accounts.
Please get back to your support ticket and follow our reps' instructions to complete the procedure.
UPD: Hi there! Checking your support ticket, we see the verification procedure has been completed. Your account is fully operational now. Please check and let our team know if you need further assistance.
freewallet.org Stole my ******* dogecoins on the pretext of proof of id. When they realised I had all the documents from 2017 they just deleted my account. What's the worth being a good person in this world. If there is a god please show these people what being violated feels like
Hello, we would like to stress that the account wasn't deleted. Your funds are safely stored in the account.
Checking your support ticket, we can see that not all the requested details were provided to our team. To complete the procedure, you need to get back to our team with the rest of the details.
Hello, I currently have like a small amount of bitcoin in a Freewallet account; however, they are keeping it hostage. It's around 50 euros and the minimum amount of bitcoin for a transaction is over 100 euros.
These people also are known to just flat out deny KYC offerings and seems to be a scam. There's an investigation ongoing by several countries, and there's a case of some dude's 65k worth of USDT being held hostage as well.
Do not deal with this platform, they will just scam you.
Hello Christiaan B.,
Please note that we always strive to keep the fees within the market range. However, the fee is adjusted depending on the network's current load.
Regarding the verification procedure, we would like to emphasize that the safety of customers' funds is our top priority. Therefore, some of our users undergo the verification procedure to prevent hacking attempts and to comply with international laws, including those that combat money laundering and other illegal financial activities. By providing the requested information, users confirm their identity as the rightful owners of the funds and ensure secure future transactions. Throughout the verification procedure, users' funds remain untouched and fully secure in their accounts. Once the verification procedure is completed, users' accounts become fully operational. To complete the procedure, users need to follow the instructions from our security department.
DON'T TRUST ON THIS WEBSITE, ANY CRYPTO THAT YOU DEPOSIT, WILL BE STOLE BY THIS SCAM SITE, WITH THE EXCUSE OF: inactivity_fee.
PLEASE AVOID THIS WEBSITE, IT'S A SCAM.
Hello, we would like to stress that Freewallet doesn't charge any fee for using the apps. However, per our Terms and Conditions, there is a monthly fee that applies to accounts that remain inactive for 6 or more months and under the verification procedure. We understand that circumstances may vary, and we are here to assist you. If you have any questions, please feel free to contact us here: https://bit.ly/2rgGdRw.
Account/identity verification takes ages to complete. I've used Freewallet in the past without any problems. However, suddenly they block your account for withdrawing any currency "due to suspicious activity". Then you get into the account verification proces in which you have to jump through hoops like a circus animal. The reply of the customer support is in minutes, but the "specialists" whom are responsible for the verification won't do their job. In the meantime you're not allowed to get acces to your wallet.
1/10 would recommend this scam company.
They have a very active online team who 24/7 write positive reviews all over the internet to undo the damage they do.
My ticket number is *******.
I shall not rest until I get acces to MY account.
Ticket number is *******. That is four, nine, three, nine, four, eight
Hello Stan, please update your review with your User ID so we can check the details. Unfortunately, the provided ticket number is shown as '*******.'
UPD: Hello, thank you for your update! Your case is currently being reviewed. As soon as its status changes, you'll be notified. Please wait for the updates via email.
UPD: Hi there! Checking our system, glad to see that the verification procedure for your account has been completed. Please check and let our team if you need further assistance.
Transaction failed!
Support hasn't responded to me for more than 24 hours!
I miss 960 $ in coins!
I have already tried to contact you via email and chat!
Ticket ID is:
******* and *******
I need my money very urgently!
Please contact me immediately!
Hi Michael, please submit a support ticket (https://bit.ly/2rgGdRw) and provide us with additional information about your transaction, such as its hash or TX ID (as text). Thanks, looking forward to hearing from you!
UPD: Hello, the refund has been successfully completed. Please check your balance and let us know if we can help with anything else.
It's not a scam, my account has been unblocked and is operational.
They were very reactive with me
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I opened an account with them and tested small amounts in sending and receiving, it worked very well. As soon as I wanted to send a large amount, they blocked my account for verification and did not give a clear deadline.
I made video captures of the account in case everything disappears.
I will update this comment regularly.
Hello, unfortunately, people quickly proclaim any service a scam when something goes differently than expected.
As we can see, the verification procedure has been initiated for your account, which is why your transactions have been temporarily suspended for security purposes. Throughout the procedure, your funds remain untouched in complete safety on the account.
The provided details are currently being reviewed by our Security Department. Please be assured that our specialists will notify you via email once there is news.
UPD: Hi there! The verification procedure has been successfully completed, and your account is fully operational now. Please check and let us know if we can be of assistance with anything else. Feel free to update your review, thanks!
I'm specifically writing this review after a couple of months of use so that I can get to know the wallet as best as possible. I would like to find fault with something, but there is nothing special.
Everything works well. Except that the exchange sometimes delays swaps, but these are standard difficulties for everyone.
Overview
Freewallet has a rating of 2.5 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 11th among Cryptocurrency sites.
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Hello, checking our system, we can see that your case details are being reviewed by our security department. Please note that it usually takes some time. We'll email you once there is news regarding your case.