Beware! They will freeze your account and ask you for all types of documents that even if you provide they will not release your funds.
They have scammed me for over $2000 worth of bitcoin. They will not withdraw my funds for no reason.
Hello, we've located your support ticket and can see that our team is still waiting for the requested details. Please don't worry, your funds are completely safe in your account. To complete the procedure, please get back to the support ticket and follow our reps' instructions. Thanks in advance for your cooperation! UPD: Hi there! Checking your support ticket, we see that your issue was resolved some time ago. Can we be of assistance with anything else? Please let us know.
Can honestly call it the best wallet for storing your crypto. Fast and secure, quite reliable. Recommend!
Worst site ever accidentally put wrong email now I'm a full day in trying to fix it with no help from This company customer service sucks
Hi there! Could you please update your review with the ticket number? We'll be happy to look into the details and get back to you with an update. Looking forward to hearing back from you!
UPD: Hello, we haven't heard back from you yet. Can we still help? Your ticket number would be very helpful.
Nice wallet. Not gonna change it. I'm glad to know that there's such a good cryptocurrency application. Recommend.
Well, this is an amazing wallet for storing your coins, tokens, or even both. Freewallet never stops surprising me. Recommend :)
Got no issues here. This wallet from Freewallet works fine and is stable, the transactions are really fast.
I deposited funds into freewallet $172.1 month passed still my account was suspended then i try to send my USDT to another wallet.
Hello,
Unfortunately, we weren't able to locate your support request. Could you please update your review with your ticket number or User ID? We'll be happy to look into the details and get back to you with an update.
Уже как год не могу решить проблемы с этим кошельком, каждый раз они придумывают все новые и новые условия для разблокировки, изначально прошел верификацию, потом запросили источники происхождения, все предоставил...Но уже целый ГОД! Никаких результатов...
Представитель спросил номер тикета или ID, написал и опять тишина, никому не рекомендую...
После написания отзыва, служба поддержки запросила дополнительные документы, и...опять замолчала, я все предоставил...
Hi Dmitrii, we can't locate an account associated with your name. Please share your User ID or support ticket number. We'll look into the details and get back to you with an update.
UPD: Thanks for your update! We've forwarded a request to our security department. Once there is news, you'll be contacted via email.
En lisant les review je viens de comprendre que je ne récuperais pas mon argent.
Mon compte a été bloqué et depuis on me demande de verifier mon identitée ce que j'ai fait.
Sans resultat on me demande toujours la même chose.
Dear customer, please check your inbox and reply to our last email with the requested details so our Security Department can proceed with your case. Thanks in advance for your cooperation!
UPD: Hi there! Our team is still waiting for the requested details.
Still suspended. After I sent all my verification information and they are charging a monthly fee for inactivity because they won't let me make withdraw. They say they need the transaction information from 6 years ago from anonymous donors. I explained what I have am to even trying to recreate the on transaction that I did with wallet but keep getting denied. Now they stopped responding agian but the fee keeps coming.
Hello, we understand your concerns and frustrations regarding the ongoing verification procedure. Our security department follows strict protocols and conducts thorough investigations. Once you provide all the requested details, they will be able to complete the procedure.
This wallet the customer service is the worst ever for months I am trying to recover my access and I gave all my info I have available ( some of them should be enough to help me) and they now totally ignore my emails... avoid this wallet!
Hello, unfortunately, due to a lack of information in the review, it's hard to assist you with your issue. Please share your support ticket number so we can look into it.
UPD: Hi there! We are still waiting for your update.
Overview
Freewallet has a rating of 2.5 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 11th among Cryptocurrency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shannon, we would like to stress that the safety of customers' funds is our top priority. By providing the requested information, users identify themselves as the rightful owners of the funds and secure future transactions. Unfortunately, we can't locate an account or support request associated with your name in our system. Could you please update your review with your support ticket number? We'll be happy to look into all the details. UPD: Hello, we are still awaiting any identifiable details to help locate your case. Looking forward to your update!