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Freewallet
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Freewallet

How would you rate Freewallet?
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North Carolina
1 review
2 helpful votes
Follow Dave V.
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This is a scam application.
September 12, 2023

I sent crypto to them in my wallet. And they wont allow me to access my account.
I tried to save my email address to the account and it did not work.
Now I have no access to my crypto.
They keep asking for things to get me back into my crypto.
I send what they ask and then they ask for more.
This process keeps going on and on. They always ask for more hoping I will give up.
Stay away from this company.

Date of experience: September 12, 2023
Lauren G. Freewallet Rep
over a year old

Hello Dave,
Checking your support ticket, we can see that our specialists are still waiting for the requested details. Please note that all the requested details are crucial for the case resolution. We recommend you get back to the support ticket and follow our reps' instructions.

UPD: Hi there! Our specialists are still waiting for your reply.

Hungary
3 reviews
0 helpful votes
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Good
December 18, 2021

It's easier for me to try once and then conclude. I can say that I liked everything while I was studying this wallet. It didn't create problems or difficulties for me, it worked especially quickly and stably. For me personally these qualities mean a lot because cryptos have now become a valuable resource, so I wouldn't want to have problems working with them.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Universal platform
October 6, 2021

Freewallet is a platform that allows you not only to store your coins, but also to exchange them profitably through a convenient exchange. I would suggest giving the Freewallet a try if you haven't already. After all, the wallet is free and doesn't require you to buy anything to get started. But once you try, you don't go to use anything else.

Date of experience: October 5, 2021
California
1 review
2 helpful votes
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Scamming Customers
November 18, 2023

Freewallet is scamming customers. Its administration blocks assets and then doesn't allow to pass KYC. You may check how they do, just tape "Freewallet scam" in Google. Please, never use this wallet because later it won't be possible to withdraw any funds.

Date of experience: November 18, 2023
Lauren G. Freewallet Rep
over a year old

Hello Bryan,
Could you please update your review with your ticket number so we can look into the details?
As for the verification procedure, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. We would like to assure you that your funds are completely safe in your account. Once you finish the procedure, your account will be fully operational. Looking forward to your update!

UPD: Hi, we haven't heard back from you yet. Can we still help?

Netherlands
2 reviews
0 helpful votes
Follow Hareem B.
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This wallet is in all sorts of tops for a reason. Its privacy impressed me a lot. Two-factor authentication, transaction limits and even biometric security (fortunately, my phone allows me to do this). Feeless transactions between Freewallet accounts are also a nice bonus.

Date of experience: July 1, 2021
Lithuania
1 review
0 helpful votes
Follow Jevon M.
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My wallet continues to work stably. Even though it's been years since I first used it. Despite some problems, the wallet is still very good and looks like the most interesting option than the others.

As practice has shown, Freewallet turned out to be very good as a place for storage. It is reliable and safe enough, so it will not be easy for those who should not get close to the money. Plus, as we know, you shouldn't keep all your eggs in one basket, so I created a portfolio of several cryptocurrencies, for each of which you can open an account within the same wallet

I'm happy with Freewallet. This wallet showed me that storing and using cryptocurrencies can be as easy as fiat money

Date of experience: June 8, 2022
GB
1 review
1 helpful vote
Follow Chad A.
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Today it is difficult to choose a good wallet for your requirements, but one way or another, you need to stop at something. I needed a multi-currency wallet, but a wallet that could be managed from my smartphone. Freewallet did it. My personal experience of using it shows that transfer fees are low enough to allow these transfers to be made frequently. It also makes me feel better about being able to connect 2fa for more security. I decided to do this, and it seems to me that not in vain. Transfers are generally quite fast, usually taking 15-20 minutes depending on the cryptocurrency used.

Date of experience: January 27, 2023
GB
3 reviews
1 helpful vote
Follow Jorden C.
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Given the recent rise in cryptocurrencies' popularity, it would be hard not to hear about them. So I decided to buy some ETH and chose Freewallet for storage because of the relative simplicity of this wallet. I didn't need to download the entire blockchain to my PC, but just register.

Also, it's nice that it can store other currencies as well so maybe in the future I'll buy myself something else.

Date of experience: April 8, 2021
Spain
1 review
2 helpful votes
Follow Murray F.
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Great work as always
November 4, 2022

It was gratifying to see how well tech support worked when I had a problem logging into my account. This is the first cryptocurrency wallet in my memory, the tech support of which works so responsibly and quickly. Of course, there were some surprises. But the more pleasant it is to rejoice at the solution of the problem.
In the end, I was very pleased with the fact that the work was done, since my account was not touched. I noticed a long time ago that Freewallet employees work openly and responsibly. All this gives the impression of an excellent service that you want to continue using. I have no complaints and complaints about the work of the wallet. It handles my transfers well and stores my coins securely.

Date of experience: November 2, 2022
GB
1 review
0 helpful votes
Follow Tomas G.
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I'm sure that this is a very good wallet for cryptocurrency. It has a lot of security features and the app itself recommends you set up PIN and 2FA immediately. I think it is a great thinks whet devs take care of their clients. That's why five stars.

Date of experience: February 24, 2023
New York
1 review
0 helpful votes
Follow Dora F.
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Absolutely the best application for cryptocurrency. When I came up to Freewallet, I immediately deleted all my previous wallets. Now I store all the coins in one place: safe and secure Freewallet app. Totally satisfied with it!

Date of experience: September 29, 2021
Ireland
3 reviews
9 helpful votes
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Awesome wallet
March 10, 2021

This wallet showed itself awesome in 2020 when I just started to delve into the essence of cryptocurrencies. All my deals were done effortlessly, and I wasn't charged high fees for them. The team is really responsive and happy to help. I didn't have a single reason not to trust Freewallet, and it still is.

Date of experience: March 9, 2021
GB
1 review
0 helpful votes
Follow Yousuf H.
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It was even easier than I thought. I needed a wallet so that I could use the coins here and now, and since only Freewallet offered a reasonably secure service, the choice was obvious to me.

Over time, my opinion hasn't changed, and my confidence in the possibilities of Freewallet has only increased. The wallet proved to be fast and helpful, doing everything I needed and the way I needed it. There were no delays in transactions, the fees are always enough to increase the speed of transactions, but low enough to be profitable. There were no complaints about the security of the entire time of use, as well as the reliability of the wallet as a whole.

I firmly decided that I would stay here, because while this service is so good, you need to seize this moment.

Date of experience: February 14, 2023
South Africa
2 reviews
5 helpful votes
Follow Wouter L.
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Amateurs or scammers
January 15, 2024

I have used this wallet for a while and all of a sudden my account had been suspended! I contacted support and was give a long list of passport and drivers licence photos and page with written a long messages on with my cellphone on the photo on the app! How ridiculous. I have done it and nothing, just pending. Contacted support and I must send all photo again. I have my password, 2FA security and all photos and still nothing, just sarcastic replies from support. I don't know if they are scammers or just amateurs!
This is real, I did the verification and still nothing!

Date of experience: January 15, 2024
Lauren G. Freewallet Rep
over a year old

Hello, the safety of customers' funds is our top priority. Therefore, some users pass the verification procedure to prevent hacking attempts and require compliance with international laws. Please share your ticket number so we can look into it.

Malaysia
1 review
4 helpful votes
Follow Hasli H.
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My account withdrawal was suspended due to security found there was suspicious activity. During the verification process, Freewallet team are very supportive until my account was set free. But in terms of security details they are very very straight.

Date of experience: August 16, 2023
Latvia
1 review
5 helpful votes
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I use it often
October 11, 2022

I have to use this wallet often due to circumstances, and I am glad that I found such a reliable and stable wallet for this purpose. I am pleased to know that I can just use my wallet with peace of mind, without worrying about the potential problems that usually arise in such cases. This isn't my first wallet, so I know what I'm talking about, and yet Freewallet surprised me in this regard. When I need to withdraw part of the coins, I just do it.

This year gave me a great experience with this wallet, which I didn't expect. I still believe that I want to continue being your client.

Date of experience: October 10, 2022
Czechia
1 review
3 helpful votes
Follow Andrei K.
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Over $500 was taken by these scammers. It wasn't just lost; it was outright stolen. I regret not reading the reviews sooner.

Date of experience: June 24, 2024
Lauren G. Freewallet Rep
11 months ago

Hello, please do not distort facts—no funds were ever stolen by Freewallet. You haven't provided identifiable details to help us locate your support request. Please update your review with your ticket number or User ID so we can look into the details. UPD: Hi there! We haven't heard back from you yet. Please share your ticket number here.

Tennessee
1 review
2 helpful votes
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Scam
May 9, 2022

I've used freewallet for several months. When I tried to withdraw my funds they froze my account. I've provided verification information to them and they still refuse to unlock my funds. Many others seem to have similar issues.

Date of experience: May 9, 2022
Lauren G. Freewallet Rep
over a year old

Hello Scott, we would like to stress that our goal is to secure our users' transactions. When we offer our users to go through a verification procedure, it means we’d like to identify them as the rightful owner of the funds and secure their transactions.
At the moment, your case is in progress in our Sec Dept. Once there is news, we will notify you via email. Thanks for your patience!

UPD: Dear Scott, as we can see, your verification procedure has been successfully completed a while ago. Your account is active now, please check.

GB
1 review
3 helpful votes
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After not using Freewallet for a long time, when I tried to log in I was told to pass verification. But after passing I noticed that all my savings were transferred to unknown addresses, but I did not make these transactions. In total I lost 1 ETH and 7 LTC. I have not been able to get any support to recover my assets.

Date of experience: February 25, 2024
Lauren G. Freewallet Rep
over a year old

Hello Thomas, please share your ticket number so we can look into the details. UPD: Hi, we haven't heard back from you yet. Can we still help you? Please let us know.

Hungary
2 reviews
2 helpful votes
Follow Shivam B.
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I was impressed with how secure this wallet is with all the security procedures it has. I have no complaints about the quality of service. The wallet is fast and smooth. The controversial point I think is that this is a remote service, and I don't have absolute control over the private keys. In defense of Frewallet, I may say that over the years this wallet has not let me down.

Date of experience: August 2, 2021

Overview

Freewallet has a rating of 2.5 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 11th among Cryptocurrency sites.

service
116
value
93
shipping
67
returns
77
quality
110
This company responds to reviews on average within 1 day