Freemake

Very slow response from customer service. I followed all of their instructions but still never received an activation key, rather got a refund only after filing a dispute through PayPal... buyer beware!

Take care, obviously a scam. You pay for a test period for 1 €, but I had no way to end the test phase and have not yet received an activation key. It is also customary to inform the user about this. It was also not clear to me that it was a subscription or was not clearly communicated. Of course no reaction by their support.

I paid for only 1 week trial using paypal, but without warning they charged the lifetime subscription to my account after the week was over. You can't even appeal to them because their email address with Paypal is bogus. I sent an email using the address they used to inform me about the account activation and this was the reply "You bought 1 week trial license for Freemake which has been extended to a lifetime license as you didn't cancel the trial during the trial period of 7 days. So you were charged ONE-TIME payment for lifetime license. In case of any doubt please refer to the email receipts from FastSpring, our payment processor, where we provided the links to cancel the trial, informed you of the trial terms and conditions and the date of the after-trial charge. Now you have lifetime license and you won't be charged anymore!". Now if the company's spiel is written this way, you know there have been a lot of complaints about their practice.

I bought the seven-day trial, not understanding that they would automatically charge me for the full version after seven days. Most companies will remind you that the trial period is almost over and ask if you want the full version. They did not do this, and said "no" when I asked to have it cancelled for a refund. That being said, the app does perform as advertised. I won't do business with them again, though.

This is one of the online scammers around you. When I first used their services, at first it was mentioned that it was free trial, later they asked for a single use subscription of 0.95Euros. Later without my notice, my bank card was charged 39:95 Euros. I did not get any information that I would be obliged to pay for another subscription. When I contacted them through their FASTSPRING BV, ( a company that they use for their transactions), I was told that I had just subscribed to a three year user term and they can't make any refunds.
What a heck do these robbers continue to make online customers vulnerable?

So please be advised right away!

I installed this simply to download a few old movies I'd found online converted from original VHS format - not available on YouTube, Prime etc. Tried several times and always got a stop error code. Evidently its ONLY compatible with YouTube when it's supposed to be universal. No thanks.

First up, this software does offer a 'free' version. The problem with that is that the finished product is unwatchable. They don't tell you that there will be a whopping great watermark in the middle of the screen for the entirety of the video until it's too late. Supposedly you can purchase a one week trial, but when you click on that button, you automatically get directed to a lifetime licence. I'm out.

Bought the trial for €0,95 but nowhere did it say you had to cancel the trial. Now I have to pay €39,95 for a lifetime license I did not ask for. I immediately sent an email to them and recieved an automated response. Don't waste your time on this software. Not worth it

The deceitful sales model. DON'T DO the $1 trial - it is a scam.
There is no possibility of canceling the trial period.
After the trial period they downloaded money from my account without my approval.
I do not recommend!

They have free in the name so you'd think that the software would be free. It let me download a single video before insisting I had to pay to use it. It then attempted to prevent me from closing the program by spamming me with ads. After closing 5 or 6 ads in a row I was finally able to X out and uninstall it, wherein it send me an additional ad begging me to pay for a subscription.

I tried to pay for activation, but their website is setup to cheat people out of their money. When you want to pay for activation, they send you to a donationpage, but the payment doesn't pay for a code, but just sende the money to Them as a gift and they refuse to pay back the money after that

Only installed the app because it said it was free to convert vid files, not trial version but free over & over again, what a waste of time after hours of converting 5 files I see their watermark is front & center middle of screen with another line describing their wonderful converter so a complete waste of time, all files useless. I would certainly not ever pay a penny for any app that wastes my time like that, & in very misleading fashion.
And they throttle down speed so it takes hours to convert any file just to scam you into buying, don't waste your time or money people

Freemake is a criminal organization. I paid for the software and it worked 1 or 2 times after every 10 attempts. I didn't use it a lot so I was patient even with it's very high failure rate. Now, after a few months, IT IS ASKING ME TO PAY AGAIN for their pathetic software. I emailed text support but they refused to help me because "I hurt their feelings." Boo-hoo! Who would not be upset when someone tries to rob you. Don't trust these crooks. I hope they can buy back their souls for the money they steal from their customers.

So far all songs I have downloaded have parts of the song where it completely cuts out all sound, music, voice, etc. I have the Gold Pack service too. There will just be random sections of the songs where nothing is heard then it picks up again skipping part of the song. I put in a ticket with their customer service and it went ignored. They recently had an update to their software but that didn't fix this issue. The converter is useless to me if the songs cut in and out during playback.

Anyone giving this a decent review is fake or mental. The free version doesn't work at all and I didn't even bother with paying for it after reading all the comments saying that they don't allow you to unsubscribe from the payments. For context on why I say it doesn't work: I wanted to trim off some of a video I recorded that was too big of a file for other free software, but this said it could do it, and although it said the operation would take 2 mins I ended up going to sleep and waking up hours later with it not complete.

Freemake claimed to download videos from certain sites. I was skeptical, but for $1.02 I was willing to try the 1-week trial. As I guessed, their software did not work, and I thought that was it. Then a week later, apparently there was small print that allowed them to charge me another $42 for their product that does not work. It was clearly theft. I am very frustrated, but there is nothing I can do but warn others of their criminal activity. BE WARNED!

Really easy to use, great range of options when converting, you can choose from the full range of Video formats and there is even one called "To Apple" so i don; t even need to know what format my iPad needs, Freemake does it for you. Some very useful optional extras [at a cost] such as removing or editing subtitles - if you are like me, subtitles on a Video drive me insane - and the option to have a high speed conversion if your patience is not up to scratch.
I have never needed to look for an alternative solution to converting Videos as this does exactly what i need.

The conversion software is free if you want their trademark in the middle of your video. They have a one week trial for under $2. It worked fine for the one video I wanted to convert. You need to cancel your trial, somehow, or else they will roll you into a $40 lifetime license which there is apparently no way to stop. No notice before this happens. It is a scam unless you have the need to convert a lifetime of videos.
I sent multiple emails and filed a complaint with Paypal. They gave me my money back.