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Freemake

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Iowa
1 review
13 helpful votes
Follow Patrick A.
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The conversion software is free if you want their trademark in the middle of your video. They have a one week trial for under $2. It worked fine for the one video I wanted to convert. You need to cancel your trial, somehow, or else they will roll you into a $40 lifetime license which there is apparently no way to stop. No notice before this happens. It is a scam unless you have the need to convert a lifetime of videos.
I sent multiple emails and filed a complaint with Paypal. They gave me my money back.

Date of experience: December 9, 2020
New Zealand
1 review
5 helpful votes
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Extremely buggy software (my PC and OS are up to date), terrible customer service where they wouldn't even reply, and extortionate prices/subscription plans. Beware before buying anything from this company.

Date of experience: December 21, 2019
Canada
1 review
4 helpful votes
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Did the job
December 25, 2019

Worked great on first project if mine, but didnt perform at all on second project. Also was not impressed with their sneaky tactics. When you use the trial version, you are actually obligated to pay 9.99 for 3 months. Use NERO, I do now.

Date of experience: December 23, 2019
Arizona
1 review
10 helpful votes
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I ordered their $1 one week trial and after the first week I was charged $42 for a 3 year license. You cannot cancel that and it looks like it is auto-renewed and I saw no way to even cancel the renewal. I believe this is false advertising. That is too bad because the product seems like it is a good product and works well but the way it is marketed is exactly like a scam.

Date of experience: February 10, 2021
Australia
1 review
1 helpful vote
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Freemake problem
July 18, 2022

Freemake is very slow to download Once a file is downloaded it disappears into some temporary file where it cannot be found I have clicked to try and get it to go videos but still disappears I then have to redownload using another app Freemake is useless

Date of experience: July 18, 2022
Czechia
1 review
1 helpful vote
Follow Dalibor F.
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I am a paying user of Freemake Video Converter, now in version 4. 1. 10. 426. I am fully satisfied with him. Simple, clear, intuitive, powerful... I only need to convert from *. Webm and *. Webp files.

Date of experience: December 2, 2019
Kansas
1 review
3 helpful votes
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Auto-pay is a surprise
October 14, 2019

I tried this software out on what I thought was a free trial, decided within an hour it wasn't what I needed and removed it from my pc. Quite a surprise weeks later, after I returned from a trip where I hadn't had much access to the internet, to find that my credit card had been charged seven times@ $4.95 a week. Evidently I'd agreed to this, though I didn't know I had -- but that's my bad.
I'm giving three stars because it seems, from the brief experience I had with it, to be a good product and because to the company's credit they immediately agreed to cancel my "subscription," accompanying this with a defensive explanation that shows they've been getting a lot of complaints about their practice.
Freemake could certainly do more to explain how it works so people know just what they're getting, for how much, and for how long.

Date of experience: October 13, 2019
Florida
2 reviews
6 helpful votes
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Freemake software has the most updates of any software I have to the point that it nags.

I purchased the Video Converter. The license is limited to a single machine. On my 1st purchase a decided not to buy then a discount incentive offered for a limited time an I purchased. Decided to buy for a 2nd PC, said no and same discount was offered but decided to not buy. Then a 3rd discount was offered even cheaper which soured me on my 1st purchase as I feel I overpaid for the 1st discount, So if you think about buying, say no until the 2nd discount offer for the best price.

The video convertor is fast, All the other Freemake software is ok but all nag you for new updates. Not sure why the developer is pushing so many through.

Date of experience: December 19, 2020
Hungary
1 review
0 helpful votes
Follow Noname N.
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This is a real great working and easy to use software. I use it from a long time ago, and I could do everything what I want, like to convert a video/audio file to any other format, or size, while in the meantime I can change the aspect ratio, the bitrate and almost everything. The editor is an easy to use one, so you don't need any special skill to cut out the don't wanted parts.

Also, I suggest to take a look for the additional options, as with these you can even add subtitles to your videos, and so on. I recommend to try this solution!

Date of experience: May 15, 2020
New Hampshire
1 review
0 helpful votes
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Best Conversion software
January 10, 2020

Used this software converter many YouTube videos to mp3, simple to use and fast. If encounter with issue have great customer service with fast response to resolve matter. I have tried others, but simply prefer this one. Doesn't cost much, am totally satisfied..

Date of experience: January 8, 2020
Poland
1 review
0 helpful votes
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I signed up to a limited offer for a one week trial. One week later i saw money is removed from my account. I wrote an e-mail to customer service and they gave me my money back very quickly ;).

I used many free programs of this type but none met my expectations as well as Freemake.

I would highly recommend this software! ;)

Date of experience: December 16, 2019
Virginia
1 review
2 helpful votes
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This "free" video converter is easy to use and does exactly what it is supposed to. I do recommend it. What you need to know before you purchase any of the trial time periods is that you're signing up for a subscription service. Your payment does remove the obnoxious watermark - you'd never want any of your converted videos to contain the watermark so you'll want to purchase at least a short time trial. Your payment also signs you up for a CONTINUAL subscription - as in they'll charge you again and again for the same amount you initially signed up for until you cancel. Product Support was helpful and prompt in cancelling the subscription, but I had to initiate the contact through email. Summary: solid product - questionable marketing technique. If you know what you're getting into and still proceed, you won't be disappointed.

Date of experience: December 26, 2019
Ohio
1 review
0 helpful votes
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I rely on Freemake
January 1, 2020

I've been using Freemake for years now and have always been pleased with the outcome. I have recommended it to several others where the need was there and will continue to do so.
I was in need of a utility that can transfer programs I've written to a DVD. Upon extensive research I tried Freemake and have continued to us it in every way to meet my needs.
Have doubts?
Just try it!

Date of experience: December 31, 2019
Australia
2 reviews
0 helpful votes
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Great software for ease of use
December 29, 2020

Love this software due to it being so easy to use. Easy to most conversions and great for joining files to make one long video. This is my "go to" software for editing any movies I need for youtube or my own movies.

Date of experience: December 28, 2020
Australia
1 review
5 helpful votes
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The product was 1 dollar for a week. After the week, I was charged 29.95 US dollars. It is completely misleading and does not tell you it is a ongoing subscription or how much it would be. The perfect scam!. 30 x 52 is 1560 US dollars a year! Emailed the company. No reply of course.

DO NOT USE!

Date of experience: May 1, 2020
GB
1 review
4 helpful votes
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I signed up to a limited offer for a one week trial to remove logos, I saw no mention of this being a subscription service and the program as know where to see when subscription ends or an option to cancel. One week after the offer money is removed from my account and the customer service where no help. Still well clear from this program its an absolute CON.

Date of experience: December 12, 2019
California
1 review
0 helpful votes
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Excellent converter
January 6, 2020

I've been using Freemake for few years now and I love it, especially subtitles option. I am a big fan of opera, so I do need to covert videos to dvds with subtitles. Very friendly and easy to use. I would definitely recommend it.

Date of experience: January 5, 2020
North Carolina
2 reviews
10 helpful votes
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I purchased a lifetime license back in 2019 and loved the product. Two years later I can't access the software saying I need to purchase an upgrade at $59.95. I backed out of it and they immediately dropped the price to $19.95. I bought it. Then I tried to convert a youtube to mp3 and they said I had to buy another "King" upgrade. I wouldn't do business with these people under any circumstances. I can't stand the bait and switch routine. This was the worst. Freemake... should be renamed Wetake!

Date of experience: August 16, 2021
Canada
1 review
6 helpful votes
Follow DFA A.
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Freemake so called free is the next best thing to a scam. The old version was simple and fast and if freemake doesn't soon realize this there will be no more freemake because no one will want it. Shame on Freemake.

Date of experience: August 18, 2018
Maryland
1 review
3 helpful votes
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Just terrible
October 20, 2019

These guys are terrible. I downloaded a software that did not work for a "free trial". I then cancelled the "free trial" and they still charged me. I emailed their customer support and they couldn't have been more rude and off-putting. They got into an email argument with me saying they will not refund me the $19.95, due the their terms and procedures.

This company must be pretty desperate to be that unflinching over refunding $19.95.

Stay away!

Date of experience: October 20, 2019

Overview

Freemake has a rating of 2.8 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freemake most frequently mention customer service, week trial and lifetime license. Freemake ranks 1st among Freeware sites.

service
23
value
28
shipping
12
returns
19
quality
26