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Freemake

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GB
1 review
3 helpful votes
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Don't buy this
December 4, 2018

I took out a one year deal. It kept crashing. I tried all their suggestions and fixes with no success. Finally I asked for a refund which I have repeated a few times but I am just being ignored. Their customer service is rubbish. I wouldn't even give them one star if it was possible.

Date of experience: December 4, 2018
Israel
1 review
0 helpful votes
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When I need to convert video from one format to another or I need to reduce the size of a video, Freemake Video Converter is my tool of choice. It consistently does an excellent job. Also, the product is continually being updated with improvements. This is a great program to have at hand.

Date of experience: December 28, 2019
GB
1 review
4 helpful votes
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Sharp practice
November 12, 2020

I paid for a one week sub. For a specific purpose.
As soon as the week expired they debited me for a lifetime licence.
I emailed demanding a refund and received an immediate and seemingly automated reply confirming the payment would be refunded within 7-10 days.
I recommend caution when dealing with this American company.

Date of experience: November 12, 2020
Texas
1 review
0 helpful votes
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Freemake video converter
December 8, 2020

I have been using this software for more then 4 years it is the best software of this type i have used it converts just about all formats, easy to use and works with most versions of windows as well. And will convert and write to disk as well.

Date of experience: December 7, 2020
Illinois
6 reviews
11 helpful votes
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I tried the free trial
February 24, 2023

I wasn't impressed. I tried to combine a bunch of mp3s, and it couldn't read half of them. All I got were errors. They played just fine in VLC which plays most files. I downloaded them again several times as mp3 and mp4 files, thinking maybe there was a glitch downloading. Finally, I gave up and went online to Clideo which had no problem reading my files and combined them for free. I wasted my time for hours trying to get Freemake to work. I thought I'd try combining the big files I made online, which now Freemake magically could read. The only thing is to do this, they wanted money. I just uninstalled it. What a waste of my time. It's funny, they never respond to our reviews either.

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Very Valuable Product
December 21, 2019

I have been using the Freemake Video Converter for some time now. It is so easy to learn and use. It has produced some wonderful results and I have absolutely. No hesitation in recommending it to anyone who has need for such a program.

Date of experience: December 19, 2019
GB
1 review
3 helpful votes
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SALE BUT NO SERVICE
August 20, 2021

My wife who is not a PC expert made the mistake of ordering a DVD converter from Freemake at the rip-off price of £59 which she could not download with the code key as it is a bit "hairy-fairy" to use unlike Paypal's 6 digit code. The company requested proof that she did not download the key by requiring screenshots which of course she does not now have or know how to do and anyway they should know if she has accessed the software or not if she had had the key. Todate she has not got her refund so please do not waste your money with this bunch of "crooks"!

Date of experience: August 20, 2021
Florida
1 review
0 helpful votes
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I did not read the instructions correctly when ordering the service. I could not make it work and not only did they refund me the price they did it quickly and courteously. I am thankful that they were willing to refund me even though per the policy they had every right to refuse to. Great customer support and quick responses. This all happened on a Sunday as well.

Date of experience: December 29, 2019
Australia
1 review
2 helpful votes
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Don't download
January 29, 2021

Horrible scamware that lets you use for free yet puts horrible annoying logo in middle of screen, they want you to pay for full use, horrible scam, major rip off, avoid at all costs. Not legit software.

Date of experience: January 29, 2021
Tennessee
2 reviews
6 helpful votes
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I payed for this one time mag pack life time the cod worked one time now they wont me to pay again if not the logo will be on the movie that is not what i pay for it coasted me 4 disk this is a very bad joke it not free even if you pay for it

Date of experience: September 17, 2020
New Zealand
1 review
2 helpful votes
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Be very careful if you download Freemake Video. It is advertised as free but it is not. They will plant a large logo all over the converted video and offer to remove it for a fee. I paid $4.95 to have it removed. They said it was a one week special. Then I got charged WEEKLY. What cheek. I did not agree to this. Problem was I didn't pick it up till they charged me SIX TIMES. What for? I hadn't used it in the interim. I emailed them asking them to refund the overcharge or prove where I agreed to a weekly ongoing charge. Guess what. No refund and no proof that I agreed to pay anything other than a one off $4.95. As I said be very very careful with Freemake anything!.

Date of experience: August 10, 2019
Nebraska
1 review
2 helpful votes
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I don't expect the work of programmers to be free, I know it's hard work. But this is, as per usual on the internet with this type of product, some misleading bs that claims to be free but isn't. Sell a product or service, that's great, I love capitalism. But I'd never have anything to do with this company for the simple fact that they are dishonest, and as such I'm positive that they would underhandedly install any and all kinds of malware along with their ostensibly 'free' software that asks for payment once installed.

Date of experience: February 23, 2021
Arizona
1 review
5 helpful votes
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Good software but this company is a scam!
January 5, 2021

It's called freemake, but it's not free. Yes, you can download the app for free and convert a video for free, but if you don't want the Freemake brand plastered on your video, then you gotta pay. And then they make canceling your subscription as difficult as possible. I had to just change my credit card.

Date of experience: January 5, 2021
AE
1 review
0 helpful votes
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I used Freemake to convert my videocam videos (mts) to mp4 by subscribing to their weekly package. It's the best arrangement available based on my review of several conversion options out there. The user interface is simple to understand and efficient to use. The packages are value for money! I will use it again.

Date of experience: December 23, 2019
Philippines
1 review
2 helpful votes
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Even though it can download videos, now it wants my account and have fun with it and i can`t even recover it back and i don`t know how to recover now my files my education was there and freemake videos must pay it back
Im gonna hired a hacker for this and take over there career

Date of experience: January 14, 2020
Nigeria
1 review
0 helpful votes
Follow Olukayode A.
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The video converter is easy to use, not ambiguous and it is very fast. I had a challenge and sent a mail too the free make video converter team and I was amazed at the way my issue was handled promptly and satisfactorily.

Date of experience: December 27, 2019
Pennsylvania
1 review
0 helpful votes
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You gotta Love this Free make old Lifetime Video converter! Not only does it take a 3.9gb vid and shrink it to 250 MB's but the audio and video are in Hd quality! How did I ever find such a great company and software! They respond right away and offer many solutions to help you and they Rock! Buy all their software! It is all GREAT! Excellent software from an Excellent company! Matt Mattero Ministries and Video

Date of experience: December 9, 2019
France
2 reviews
1 helpful vote
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Really bad, cannot download many of the youtube videos. And if you want to convert you need to pay! No thank you! I paid the premium and even if you want to get your money back you need to do bunch of thing and you have on 14 days!

Date of experience: July 31, 2020
GB
1 review
0 helpful votes
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Great converter
January 13, 2020

Having a video on disc which was made by copying a VHS tape to DVD I wanted to have the material on my computer. I tried a few tools to try and rip or copy but didn't work. Then I found Freemake Video Converter and without any difficulty could convert the DVD to all different video formats onto my computer.
The interface is very clear and user friendly. The tool is easy to use. I would highly recommend Freemake Video Converter!

Date of experience: January 12, 2020
California
1 review
2 helpful votes
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To be fair
April 9, 2021
Updated review

To be fair, while the experience was unpleasant, they did eventually give my money back. I read the legalese and got back to them within the very short trial period. I also found out they are not the worst. I got a good deal from a company I already worked with and was much happier.

Date of experience: April 9, 2021

SCAM - Stay away
November 17, 2020
Previous review

This is a great product, for about 5 days, then it stops working and forces you to either pay for a new key or email customer support. I even paid for the Mega Pack/ King/ Gold version. The only phone number was a recording that tells you to go to a website, that has no useful information. To give you an idea of how bad customer support is, I first complained Nov. 1 and am still unresolved 2 weeks later. No way is this Freeware. When you look at those glowing reviews, check the dates. They crippled it early in 2020, probably to take advantage of Covid. Save time and money. Go back to your old hobbies.

Date of experience: November 17, 2020

Overview

Freemake has a rating of 2.8 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freemake most frequently mention customer service, week trial and lifetime license. Freemake ranks 1st among Freeware sites.

service
23
value
28
shipping
12
returns
19
quality
26