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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I got my PayPal problem, the system already auto-charge in my account, but your system still says my verification is rejected. Also I want to ask my situation when submit the job. Magenta S. (Freelancer Support) have a great reply to me and I got a good help, thanks
It was very pleasant, highly informative, and easy to maintain the interview. Questions were targeted and I was aided through the interview as Russel V made it very informal and non-intimadting
Very good conversation, I was so happy that I got the help and the answer to my issue quickly.
My Customer Support experience with Nicola R was great. She responded to my messages quickly (something quite rare for the support chat), and seeing it was a time-delicate matter, she resolved my problem fast, and very effectively. Thank you.
Well my experience with them in having my account limitations lifted was smooth and easy. I will recommend their service any day. I have already been using them for about 10 years now. And I would say their support system is one of the best I've experienced.
Excellent thank you for the help. Professional as always.
I was not aware that the verification process will have a technical discussion. It was amazing discussion and all went well. I think this process makes the platform geniune.
Criselda was very thorough and helpful and worked her way through my problem. Thank you
Experience is good, Enjoyed talking to Russel. Thank you so much for having a review call.
All thanks to Magenta S. For helping me out to fix my problem, I'm so grateful.
Magenta was great and straight to the point. The issue was resolved promptly.
Everything went smoothly and clear, Jonny was so helpful and provided all necessary information regarding the rising star program
Whenever I face any issues, I go to support team. He is really helpful and do his best to help me. Thank you freelancer support team.🙏
Marise reached out to be as soon as by job ad was rejected. Marise was able to help me resolve the issue within minutes! Thank you for your quick contact and support.
Roscoe O. Was so kind and helped me with the patient, even though I replied late he still responded to me well.
Had encountered an issue with a client and reached out to the support desk where Angie dealt with the situation promptly. Really appreciate the immediate support provided. Looking forward to having the issue resolved.
I had the pleasure of being interviewed by Russell V. Our conversation was very smooth, and the questions were straightforward. The call lasted a total of 10 minutes. Russell was very friendly and answered all my questions. The verification badge was added within minutes after our call.
Thank you for helping me. I enjoy talking with you a lot. Your assistance is always very helpful, and I appreciate how you provide clear and accurate information. It's great to be able to communicate with you and get answers to my questions.
I request them to check my documents properly, they check it and reactive my account again. I am very happy for their support.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.