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FreelancerReviews 19,683

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
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Refund problem
August 7, 2024

I got my PayPal problem, the system already auto-charge in my account, but your system still says my verification is rejected. Also I want to ask my situation when submit the job. Magenta S. (Freelancer Support) have a great reply to me and I got a good help, thanks

Date of experience: July 28, 2024
Australia
1 review
0 helpful votes
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Review on Russel V
August 6, 2024

It was very pleasant, highly informative, and easy to maintain the interview. Questions were targeted and I was aided through the interview as Russel V made it very informal and non-intimadting

Date of experience: July 27, 2024
Barbados
1 review
0 helpful votes
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Great and helpful information
August 6, 2024

Very good conversation, I was so happy that I got the help and the answer to my issue quickly.

Date of experience: July 27, 2024
GB
1 review
0 helpful votes
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Great Service
August 6, 2024

My Customer Support experience with Nicola R was great. She responded to my messages quickly (something quite rare for the support chat), and seeing it was a time-delicate matter, she resolved my problem fast, and very effectively. Thank you.

Date of experience: July 27, 2024
Nigeria
1 review
0 helpful votes
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SUPERB SUPPORT
August 6, 2024

Well my experience with them in having my account limitations lifted was smooth and easy. I will recommend their service any day. I have already been using them for about 10 years now. And I would say their support system is one of the best I've experienced.

Date of experience: July 27, 2024
Egypt
1 review
0 helpful votes
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Excellent thank you for the help. Professional as always.

Date of experience: July 27, 2024
India
1 review
0 helpful votes
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It was great experience!
August 5, 2024

I was not aware that the verification process will have a technical discussion. It was amazing discussion and all went well. I think this process makes the platform geniune.

Date of experience: July 26, 2024
Australia
1 review
0 helpful votes
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Criselda was very thorough and helpful and worked her way through my problem. Thank you

Date of experience: July 26, 2024
Pakistan
1 review
0 helpful votes
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Good review
August 5, 2024

Experience is good, Enjoyed talking to Russel. Thank you so much for having a review call.

Date of experience: July 26, 2024
Turkiye
1 review
0 helpful votes
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Positive review
August 5, 2024

All thanks to Magenta S. For helping me out to fix my problem, I'm so grateful.

Date of experience: July 26, 2024
GB
1 review
0 helpful votes
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Great Support
August 5, 2024

Magenta was great and straight to the point. The issue was resolved promptly.

Date of experience: July 26, 2024
Turkiye
1 review
0 helpful votes
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Interview Review
August 5, 2024

Everything went smoothly and clear, Jonny was so helpful and provided all necessary information regarding the rising star program

Date of experience: July 26, 2024
India
1 review
0 helpful votes
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Very very supportive and helpful..
August 4, 2024

Whenever I face any issues, I go to support team. He is really helpful and do his best to help me. Thank you freelancer support team.🙏

Date of experience: July 25, 2024
Australia
1 review
0 helpful votes
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Problem solved quickly
August 4, 2024

Marise reached out to be as soon as by job ad was rejected. Marise was able to help me resolve the issue within minutes! Thank you for your quick contact and support.

Date of experience: July 25, 2024
Ohio
1 review
0 helpful votes
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Great help!
August 4, 2024

Quick support and efficient help with a withdrawal!

Date of experience: July 25, 2024
Indonesia
1 review
0 helpful votes
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Reactive account
August 4, 2024

Roscoe O. Was so kind and helped me with the patient, even though I replied late he still responded to me well.

Date of experience: July 25, 2024
India
1 review
0 helpful votes
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Had encountered an issue with a client and reached out to the support desk where Angie dealt with the situation promptly. Really appreciate the immediate support provided. Looking forward to having the issue resolved.

Date of experience: July 25, 2024
AE
1 review
0 helpful votes
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I had the pleasure of being interviewed by Russell V. Our conversation was very smooth, and the questions were straightforward. The call lasted a total of 10 minutes. Russell was very friendly and answered all my questions. The verification badge was added within minutes after our call.

Date of experience: July 25, 2024
Pakistan
1 review
0 helpful votes
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Payment Not Received
August 3, 2024

Thank you for helping me. I enjoy talking with you a lot. Your assistance is always very helpful, and I appreciate how you provide clear and accurate information. It's great to be able to communicate with you and get answers to my questions.

Date of experience: July 24, 2024
Bangladesh
1 review
0 helpful votes
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Good Service
August 3, 2024

I request them to check my documents properly, they check it and reactive my account again. I am very happy for their support.

Date of experience: July 24, 2024