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FreelancerReviews 19,683

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Helpful
August 3, 2024

Magenta S really helped with the queries and provided more satisfactory responses and suggestions.

Date of experience: July 24, 2024
Pakistan
1 review
0 helpful votes
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Macy M. Is quite helpful and supportive more than enough

Date of experience: July 24, 2024
Turkiye
1 review
0 helpful votes
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Darra is a very good officer
August 2, 2024

She cares very closely and meets my needs, thank you very much, such a support team is making excellent progress, thank you darra

Date of experience: July 23, 2024
India
1 review
0 helpful votes
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Nice to talk with Russell V.
August 2, 2024

I had a great experience talking with her during my interview for the Verified Freelancer badge. She was professional, clear, and made the process smooth and enjoyable. I highly appreciate her assistance.

Date of experience: July 23, 2024
Portugal
1 review
0 helpful votes
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Great help!
August 2, 2024

Jhay R. Helped me with my concern, quick with the help and very attentive, thank you :)

Date of experience: July 23, 2024
India
1 review
0 helpful votes
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Amazing service by Cresilda
August 2, 2024

I put forward my concerns and Cresilda solved them in no time. Really grateful for her assisstance and support

Date of experience: July 23, 2024
India
1 review
0 helpful votes
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Criselda
August 2, 2024

Good but my expectation was not fulfilled the term and condition need for the freelancer.com needs to look and changed

Date of experience: July 23, 2024
India
1 review
0 helpful votes
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Jonny T. Is awesome! He provided me each and every instructions in an polite way, and even when I had doubts, he helped me with the same quickly. I truly appreciate his Professionalism and great support. Thanks alot Jonny.

Date of experience: July 23, 2024
Indonesia
1 review
0 helpful votes
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PFP onboarding process with Jonny
August 1, 2024

A great and enjoyable experience. Jonny was offered the PFP program, accompanied by anything that needed to be addressed, until the last interview I was comfortable communicating with him.

Date of experience: July 22, 2024
GB
1 review
1 helpful vote
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I've had a terrible experience with freelancer. I work as a freelancer and I used the site and got a couple of jobs. All was going well untill I came to withdraw my money and all I keep getting is delayment and wait time.

At first I tried to be understanding and figured they had a couple of issues to work through. Then I contacted my bank and made sure that there weren't any issues on my end. Freelancer kept saying that the problem was on my end so I even went to the bank and once again there were no issues on my end so I contacted them again and their support team just keep repeating the same things over and over. If felt as though I would have a more productive chat with a brick wall.

Alas I'm still waiting and contacting to figure out a solution but as of now 46 days have passed and I wasn't provided with any help whatsoever.

Date of experience: July 22, 2024
Brazil
1 review
0 helpful votes
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Chat service evaluation
August 1, 2024

I was assisted by Darra and she was super attentive and competent, solving my problem extremely quickly! 5 stars!

Date of experience: July 22, 2024
Turkiye
1 review
0 helpful votes
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"I wanted to give a special thanks to Johnny. His approach was very professional and friendly and helped me a lot to get into the Rising Stars program. The quality of his work was excellent and his attention to detail is truly commendable. Also from the Freelancer team for providing I appreciate such quality staff. I am very satisfied and grateful for the efforts of Johnny and Freelancer."

Date of experience: July 22, 2024
AE
1 review
0 helpful votes
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Excellent
August 1, 2024

He is excellent communication and solve my problem just 2 minutes. Thanks

Date of experience: July 22, 2024
Pakistan
1 review
0 helpful votes
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Nice and Quick response
August 1, 2024

Good Conversation with helping material. I am very thank full to you.

Date of experience: July 22, 2024
Pakistan
1 review
0 helpful votes
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Support for Payment
August 1, 2024

The agent is supportive and provide accurate information.

Date of experience: July 21, 2024
Argentina
1 review
0 helpful votes
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Darra R. Treated me very well, she answered a question I had about the basic membership and my other question was about a payment that my client forgot to make, she told me to contact him.

Date of experience: July 21, 2024
India
1 review
0 helpful votes
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Good
July 31, 2024

Thanks for the help have a nice day and great work

Date of experience: July 21, 2024
California
1 review
0 helpful votes
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Pleasant communication
July 31, 2024

Jonny helped me join PFP, it was a very pleasant experience and I look forward to our further growth and cooperation. Thank you!

Date of experience: July 21, 2024
Pakistan
1 review
0 helpful votes
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Withdrawal Help
July 31, 2024

This was a chat with Magenta S., and she was very helpful, she understood my problem, enquired and then efficiently helped me with the issue also answered very vigilantly. She is such a good support agent. Thumbs Up for her great work.

Date of experience: July 20, 2024
Tennessee
1 review
0 helpful votes
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Responded efficiently
July 30, 2024

Didn't really answer my question but was still nice

Date of experience: July 20, 2024