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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Macy M. Is quite helpful and supportive more than enough
She cares very closely and meets my needs, thank you very much, such a support team is making excellent progress, thank you darra
I had a great experience talking with her during my interview for the Verified Freelancer badge. She was professional, clear, and made the process smooth and enjoyable. I highly appreciate her assistance.
Jhay R. Helped me with my concern, quick with the help and very attentive, thank you :)
I put forward my concerns and Cresilda solved them in no time. Really grateful for her assisstance and support
Good but my expectation was not fulfilled the term and condition need for the freelancer.com needs to look and changed
Jonny T. Is awesome! He provided me each and every instructions in an polite way, and even when I had doubts, he helped me with the same quickly. I truly appreciate his Professionalism and great support. Thanks alot Jonny.
A great and enjoyable experience. Jonny was offered the PFP program, accompanied by anything that needed to be addressed, until the last interview I was comfortable communicating with him.
I've had a terrible experience with freelancer. I work as a freelancer and I used the site and got a couple of jobs. All was going well untill I came to withdraw my money and all I keep getting is delayment and wait time.
At first I tried to be understanding and figured they had a couple of issues to work through. Then I contacted my bank and made sure that there weren't any issues on my end. Freelancer kept saying that the problem was on my end so I even went to the bank and once again there were no issues on my end so I contacted them again and their support team just keep repeating the same things over and over. If felt as though I would have a more productive chat with a brick wall.
Alas I'm still waiting and contacting to figure out a solution but as of now 46 days have passed and I wasn't provided with any help whatsoever.
I was assisted by Darra and she was super attentive and competent, solving my problem extremely quickly! 5 stars!
"I wanted to give a special thanks to Johnny. His approach was very professional and friendly and helped me a lot to get into the Rising Stars program. The quality of his work was excellent and his attention to detail is truly commendable. Also from the Freelancer team for providing I appreciate such quality staff. I am very satisfied and grateful for the efforts of Johnny and Freelancer."
Good Conversation with helping material. I am very thank full to you.
Darra R. Treated me very well, she answered a question I had about the basic membership and my other question was about a payment that my client forgot to make, she told me to contact him.
Jonny helped me join PFP, it was a very pleasant experience and I look forward to our further growth and cooperation. Thank you!
This was a chat with Magenta S., and she was very helpful, she understood my problem, enquired and then efficiently helped me with the issue also answered very vigilantly. She is such a good support agent. Thumbs Up for her great work.
Didn't really answer my question but was still nice
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.