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FreelancerReviews 19,684

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Responded efficiently
July 30, 2024

Didn't really answer my question but was still nice

Date of experience: July 20, 2024
Philippines
1 review
0 helpful votes
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Awesome customer service!
July 30, 2024

Freelancer support has been very helpful of my concern. 5 STAR for you.

Date of experience: July 20, 2024
Brazil
1 review
0 helpful votes
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Incredible
July 30, 2024

The world needs better people like Xavier, it was very fast and attentive, helped me and cleared all my doubts

Date of experience: July 20, 2024
India
1 review
0 helpful votes
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Awesome Support From Freelancer
July 29, 2024

Magenta S from Freelancer support was fantastic! She helped me with my project issue, listening attentively and providing clear guidance. Her communication was friendly and professional.

Magenta S showed empathy and expertise, resolving my issue efficiently. I'm grateful for her support and highly recommend Freelancer's support team.

Date of experience: July 19, 2024
AE
1 review
0 helpful votes
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Magenta S. Very helpful
July 29, 2024

Very helpful discussing a range of concerns and informative. Provided all information needed in a very constructive manner. Thank you

Date of experience: July 19, 2024
AE
1 review
0 helpful votes
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Change in Ratings
July 28, 2024

I have an issue regarding, change in review. The live support agent, Angie helped me to her best. Angie was very supportive and solved my issue in minutes.

Date of experience: July 18, 2024
Peru
1 review
0 helpful votes
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Me gusto la atencion
July 28, 2024

Fue muy amable y rapido en la solucion de mi problema.

Date of experience: July 18, 2024
Kenya
1 review
0 helpful votes
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Verified
July 28, 2024

Russel took me through the process step by step. She explained all that I was required to do and we synced into the interview swiftly and voila!
I'm verified.

Date of experience: July 18, 2024
Pakistan
1 review
0 helpful votes
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Succeeded PFP program entrance
July 28, 2024

I just wanted to extend my heartfelt thanks to Danette O. For outstanding assistance in helping me onboard the PFP program. His assistance made the entire process smooth and stress-free, and I truly appreciate the responsiveness and guidance throughout. Thanks again for being so helpful!

Date of experience: July 18, 2024
Pakistan
1 review
0 helpful votes
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Angie had provided the support the best she could apart from that she had also provided me with the support apart from the concerns I had. Thankyou Angie!

Date of experience: July 17, 2024
Pakistan
1 review
0 helpful votes
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Best Support
July 27, 2024

It was great, Nicola R. Help me out with the issue.

Date of experience: July 17, 2024
TT
1 review
0 helpful votes
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Good response time, however still awaiting the rectification of the issue.
The chat was closed without informing How or When the issue will be fixed.

The issue:
The display thumbnail to my projects uploaded on portfolio is blank (does not display a preview of the project)

Date of experience: July 17, 2024
Malaysia
1 review
0 helpful votes
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Magenta S. (Freelancer Support)
July 27, 2024

Quick responses!
Solved my problems quickly and accurately!
Kindly addressed my concerns!

Date of experience: July 17, 2024
Poland
1 review
0 helpful votes
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Macy M.
July 27, 2024
Updated review

Excellent service. Helped a lot, explained everything, very nice and fast reply.

Date of experience: July 17, 2024

Awesome and fast help.
July 27, 2024
Previous review

Very nice person, good conversation. Helped with all the problems, explained anything if needed. Recommend, definitely :)

Date of experience: July 17, 2024
Bangladesh
1 review
0 helpful votes
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Very good.
July 26, 2024

My experience was good. He explains to me clearly what I need. I am delighted. He did his work dedicatly.
Thank You.

Date of experience: July 16, 2024
Chile
1 review
0 helpful votes
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Very helpful
July 26, 2024

She helped me to clarify my doubts, and the process of withdrawal

Date of experience: July 16, 2024
Germany
1 review
0 helpful votes
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Perfect
July 26, 2024

The Agent has solve my problem very fast and helped me to authenticate my card at a short time.

Date of experience: July 16, 2024
Turkiye
1 review
0 helpful votes
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Identity Verification
July 26, 2024

I had an interview with Russell V. from freelance.com.
She is so positive person, our interview just started on time and everything was smooth.

Date of experience: July 16, 2024
India
1 review
0 helpful votes
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Quick assistnace
July 26, 2024

Macy M quickly resolved my query regarding refunding of the contest.

Date of experience: July 16, 2024
Estonia
1 review
0 helpful votes
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Thank you for understanding me and for warm and empathetic attitude during our conversation. 5 stars certainly

Date of experience: July 16, 2024