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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thank You Darra R and Freelancer Team,
I wanted to express my sincere gratitude for your prompt assistance with the issue I faced regarding my client's project. Your swift resolution and support in refunding the commission have been greatly appreciated.
Thank you for your excellent customer service and for ensuring a positive experience on your platform.
Best regards,
Al-Amin
She get me back my refunds. Can't thank her enough.
Criselda R. Handled my query swiftly and resolved it in no time. Her patience and clear communication made the entire process smooth.
The site returned the amount for a project that was completed three months ago to the client on the pretext that the project did not comply with the terms and conditions of the Freelancer website. Well, they did not know about this three months before the client published the project!
Please, I want someone to recover the money for the project that was completed three months ago
I've learned a lot through this chatting.
He was very kind and his explanation was perfect I think.
I want to ask many questions to him!
Thanks again!
Very helpful gentleman! Solved my issue and clarified my concerns. Thank you Nicola!
There are many reasons to never use freelancer.com, but one is the worst: not only do they offer no guarantee of intervention in case the client does not pay.
Clients are free to cancel the assigned task even after work has already started or concluded without paying the agreed fee. Freelancer.com still applies its tariff on the price agreed with the customer and, in the event of a dispute, always and irrevocably right the customer. Thus the freelancer finds himself having to pay a fee for the assignment and a fee of 5 euros for a dispute that he already knows will be lost from the start. A fraud!
Added to this is that most of the offers appear to be fake and written by bots, given that they offer too low rates accompanied by comments that often have no context with the request or simply report the request with other words as many AIs normally do.
In short, if you are a software developer and live in Europe or the USA, stay away from this site: it will only waste your time and money and you won't earn anything. There are much better and more serious sites.
I had the pleasure of interacting with Jayce L. For customer support, and I must say the experience was exceptional. Jayce was incredibly clear, friendly, and to the point. He quickly understood my issue and provided a concise solution without any unnecessary delays. His friendly demeanor made the interaction pleasant, and his efficiency ensured that my problem was resolved promptly. Highly recommend his support!
Solved my issue very fast, great experience, keep up the good work!
Best experience."I look forward to using your services/products again."
I was wondered on using your website.This would be a good website to begin to earn income
This was pretty simple. My account was locked as I hadn't logged in for years. I was able to access my original account with no hassle. Thanks for taking care of this quickly.
Russel was very professional and he discussed everything in detail even many technical things to make sure that I was the right person and then verified me after giving me detailed guidelines.
The verification process was really smooth and on-time
Russell V. assisted me and asked me questions in a really polite manner.
All and all It was an experience that exceeded my expectation and lowered my nervousness alone the way.
I was such an amazing experience to contact with freelancers support team.
Angie Helped me regarding my trust score issues.
My Request is In Review for 2 Business Days, Hoping for the Best.
Regards:
Mubashir Bukhari
I had my interview with Russell V and it was nice. Russell appeared to me to be a caring person providing clear guidelines and explanations.
Very nice experience. Questions were detailed and about programming and debugging and that shows that this program is really making sure that the freelancers are genuine.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.