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FreelancerReviews 19,685

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Al-Amin D.
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Thank You Darra R and Freelancer Team,

I wanted to express my sincere gratitude for your prompt assistance with the issue I faced regarding my client's project. Your swift resolution and support in refunding the commission have been greatly appreciated.

Thank you for your excellent customer service and for ensuring a positive experience on your platform.

Best regards,

Al-Amin

Date of experience: July 15, 2024
Bangladesh
1 review
0 helpful votes
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Angie was much supportive.
July 25, 2024

She get me back my refunds. Can't thank her enough.

Date of experience: July 15, 2024
Pakistan
1 review
0 helpful votes
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Criselda R. Is a great help
July 25, 2024

Criselda R. Handled my query swiftly and resolved it in no time. Her patience and clear communication made the entire process smooth.

Date of experience: July 15, 2024
Egypt
1 review
0 helpful votes
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VERY BAD SUPPORT
July 24, 2024

The site returned the amount for a project that was completed three months ago to the client on the pretext that the project did not comply with the terms and conditions of the Freelancer website. Well, they did not know about this three months before the client published the project!

Please, I want someone to recover the money for the project that was completed three months ago

Date of experience: July 14, 2024
MD
1 review
0 helpful votes
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Good assistant!
July 24, 2024

I've learned a lot through this chatting.
He was very kind and his explanation was perfect I think.
I want to ask many questions to him!
Thanks again!

Date of experience: July 14, 2024
Virginia
1 review
0 helpful votes
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Very helpful gentleman! Solved my issue and clarified my concerns. Thank you Nicola!

Date of experience: July 14, 2024
AE
1 review
0 helpful votes
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Exacly what i needed
July 24, 2024

The guy on the support helped me with what I want with no time.

Date of experience: July 14, 2024
Italy
1 review
1 helpful vote
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There are many reasons to never use freelancer.com, but one is the worst: not only do they offer no guarantee of intervention in case the client does not pay.
Clients are free to cancel the assigned task even after work has already started or concluded without paying the agreed fee. Freelancer.com still applies its tariff on the price agreed with the customer and, in the event of a dispute, always and irrevocably right the customer. Thus the freelancer finds himself having to pay a fee for the assignment and a fee of 5 euros for a dispute that he already knows will be lost from the start. A fraud!
Added to this is that most of the offers appear to be fake and written by bots, given that they offer too low rates accompanied by comments that often have no context with the request or simply report the request with other words as many AIs normally do.
In short, if you are a software developer and live in Europe or the USA, stay away from this site: it will only waste your time and money and you won't earn anything. There are much better and more serious sites.

Date of experience: July 14, 2024
Pakistan
1 review
0 helpful votes
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Outstanding Support Agent
July 24, 2024

I had the pleasure of interacting with Jayce L. For customer support, and I must say the experience was exceptional. Jayce was incredibly clear, friendly, and to the point. He quickly understood my issue and provided a concise solution without any unnecessary delays. His friendly demeanor made the interaction pleasant, and his efficiency ensured that my problem was resolved promptly. Highly recommend his support!

Date of experience: July 14, 2024
Bangladesh
1 review
0 helpful votes
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Very Friendly and Professional
July 23, 2024

Solved my issue very fast, great experience, keep up the good work!

Date of experience: July 13, 2024
India
1 review
0 helpful votes
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Best
July 23, 2024

Best experience."I look forward to using your services/products again."

Date of experience: July 13, 2024
Australia
1 review
0 helpful votes
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Helpful
July 23, 2024

Very helpful, although my concerns could not be addressed immediately

Date of experience: July 13, 2024
India
1 review
0 helpful votes
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Good website for freelancing
July 23, 2024

I was wondered on using your website.This would be a good website to begin to earn income

Date of experience: July 13, 2024
India
1 review
0 helpful votes
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Solve my problem
July 23, 2024

Solve my problem, very good guild or motivated me.

Date of experience: July 12, 2024
New York
1 review
0 helpful votes
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Expert account unlocking
July 22, 2024

This was pretty simple. My account was locked as I hadn't logged in for years. I was able to access my original account with no hassle. Thanks for taking care of this quickly.

Date of experience: July 12, 2024
Pakistan
1 review
0 helpful votes
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Russel was very professional and he discussed everything in detail even many technical things to make sure that I was the right person and then verified me after giving me detailed guidelines.

Date of experience: July 12, 2024
India
1 review
0 helpful votes
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Amazing experience!
July 22, 2024

The verification process was really smooth and on-time
Russell V. assisted me and asked me questions in a really polite manner.

All and all It was an experience that exceeded my expectation and lowered my nervousness alone the way.

Date of experience: July 12, 2024
Pakistan
1 review
0 helpful votes
Follow Mubashir U.
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I was such an amazing experience to contact with freelancers support team.
Angie Helped me regarding my trust score issues.
My Request is In Review for 2 Business Days, Hoping for the Best.
Regards:
Mubashir Bukhari

Date of experience: July 11, 2024
Illinois
1 review
0 helpful votes
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Awesome experience
July 21, 2024

I had my interview with Russell V and it was nice. Russell appeared to me to be a caring person providing clear guidelines and explanations.

Date of experience: July 11, 2024
Germany
1 review
0 helpful votes
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Verify call with Russell V.
July 21, 2024

Very nice experience. Questions were detailed and about programming and debugging and that shows that this program is really making sure that the freelancers are genuine.

Date of experience: July 11, 2024