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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Russel asked me questions related to my expertise and explained about verified freelancer benefits. Thank you Russel!
Overall, the onboarding process was smooth and efficient. The instructions given by Jonny were clear, and I appreciated the clarity and simplicity of the steps.
"Jonny" was accommodating and professional. He went over and beyond :)
Very nice onboarding experience. The Recruiter Jonny pointed out all the critical and hot spots of the program and clearly explained what to be careful to keep included in the program.
Support system is good and very helping. Always giving solution that i need
A ajuda que recebi hoje da assistente Angie foi de grande ajuda para poder resolver meu problema, que tenha mais profissionais como ela na equipe da FreeLancer.
Really helped me on time with the renewable verification badge
Hi.
Today I was surprised by an amount got deducted from my card of MYR 51 to Freelancer.com
Anyhow after all that confusion and wondering and all, my case was solved by the great experience with customer support where it was handled so fast by Magenta S.
Actually after showing me all the process explained detailed and in short about my free trial service and starting the membership, not just that also she made me more understanding my rights and benifits of the Plus subsription and even showing me of cont or stopping this service. Honestly the service of fast attending, answering, convincing made me more attched to Freelancer.com and I do not think that I will stop my membership now.
Thanks to Magenta S., the team and all.
Yours Sincerely,
Mohamed Alshahma
Good job, Macy helped with my questions about project fees and document verification.
Thanks for giving me a great suggestion to resolve my issue.
Alexander Lewis was extremely helpful in doing the task what I requested to do. He was very quick and did all very professionally.
It was an amazing experience chatting with Angie M. And Alexander L. They fully satisfied my concerns...
Alexander Lewis provides beneficial discount offers, and I appreciate his support. Thank you.
I have a chat whit Olivia, who was very helpful and give a solution to my problem. She was very nice and gentle.
I found very help for my query and resolved, It was great pleasure taking with you my issue was resolved with in the time frame
The customer support provided was excellent. Criselda, demonstrated a high level of professionalism throughout the interaction, maintaining clear communication and addressing my concerns effectively.
I made a video call test talking about my experience and some tech questions about my skills with Russel V. Everything went smooth and the process was great.
I got very good service from this support agent. Very very helpful. Thanks a lot.
Jonny was great and very easy to talk to. I addressed a few issues outside the subject and he shed some light on.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.