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FreelancerReviews 19,686

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good
July 18, 2024

The support is good.

Suggestion: The fee/charge is too high to change the user name... in other portals, we can do free or normal charg.

Date of experience: July 8, 2024
Uzbekistan
1 review
0 helpful votes
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Help and support
July 18, 2024

I wanted to extend my heartfelt thanks to the freelancer team, especially Darra R. From the support service, for their assistance in deleting my account and understanding my situation. Your support has been greatly appreciated.

Best regards.

Date of experience: July 8, 2024
India
1 review
0 helpful votes
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Review for Angie
July 18, 2024

The help was to the point and concise. I got just the info I needed.

Date of experience: July 8, 2024
Egypt
1 review
0 helpful votes
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10/10
July 18, 2024

I want to thank Angie for being so patient with me

Date of experience: July 8, 2024
Indonesia
1 review
0 helpful votes
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Alex contacted me through chat, letting me know about the discounted yearly plan with advantages and perks that match my activity and my plan to grow my skills here on Freelancer. After a bit of thinking and waiting game, I decided to sign up for the plan and Alex patiently put me through everything so I undestand it crystal clear. Thanks a lot!

Date of experience: July 8, 2024
Nigeria
1 review
0 helpful votes
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Excellent 👌
July 18, 2024

I had issues with my KYC verification process regarding my proof of address that got me frustrated, but the support team was there to help me. Their response system is timely, speedy and warm. I give it all to them. Freelancer is super awesome.

Date of experience: July 8, 2024
Indonesia
1 review
0 helpful votes
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Expert Assistance
July 18, 2024

The information provided is complete. Able to provide good guidance, and able to answer questions from freelancers well.

Date of experience: July 7, 2024
India
1 review
0 helpful votes
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Quick Resolution
July 18, 2024
Updated review

Thank you so much for the quick resolution. Really appreciate it.

Date of experience: July 7, 2024

Effortless Onboarding
July 17, 2024
Previous review

Thank you for the swift and smooth onboarding process. Your efficiency and clarity made everything so easy and stress-free.

Date of experience: July 7, 2024
Indonesia
1 review
0 helpful votes
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Very helpful and provide the best solution and focus on the problem.

Date of experience: July 7, 2024
Indonesia
1 review
0 helpful votes
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This is my first time using 24/7 chat support, it's an interesting experience, very helpful for freelancers in various places and times.

Date of experience: July 7, 2024
India
1 review
0 helpful votes
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I am highly obliged to get a great level of support from Magenta from Freelancer support team. She is just too good at her job. I'll say it excellent. She understood the issue very well, similarly she explained me very well. Even I was not able to understand what the issue is. She was very patient at understanding and explaining. She deserves to be appreciated and she deserves a rise

Date of experience: July 7, 2024
Indonesia
1 review
0 helpful votes
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Excellent Customer service
July 16, 2024

I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.

Date of experience: July 6, 2024
Germany
1 review
0 helpful votes
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Amazing support!
July 16, 2024

Perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!

Date of experience: July 6, 2024
Massachusetts
1 review
0 helpful votes
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Great experience with Russel V.
July 16, 2024

The entire process was smooth and relevant. Good quality questions were asked.

Date of experience: July 6, 2024
Haiti
1 review
0 helpful votes
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Feedback about assistance
July 15, 2024

I received a good assistance, everything instructions was so clear, and I resolved my problem quickly

Date of experience: July 5, 2024
Bangladesh
1 review
0 helpful votes
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Jonny enrolled me in the Rising Stars Program after discussing my expertise. We reviewed the program rules together, and I agreed to the terms, setting the stage for my participation and contributions to the program. It was great experience!
Thanks!

Date of experience: July 5, 2024
Botswana
1 review
0 helpful votes
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Project scam
July 14, 2024

I was asked to communicate with the project supervisor on Telegram and completed the task given. Right now I am requested to pay 150 dollars for international levy charges.

Date of experience: July 4, 2024
Hawaii
1 review
0 helpful votes
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Awesome
July 14, 2024

Helped fully, helped fully, helped fully
Helped fully, helped fully, helped fully
Helped fully, helped fully, helped fully

Date of experience: July 4, 2024
Viet Nam
1 review
0 helpful votes
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Supportive and quick!
July 14, 2024

Supporter is great, quick response and always patient to me! Very good service!

Date of experience: July 4, 2024
Switzerland
1 review
0 helpful votes
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Freelancer has been a transformative platform for my career!

The user-friendly interface, diverse job listings, and secure payment system make it easy to find and complete projects. The support and resources available are outstanding, helping me grow my skills and reputation. I received exceptional support from a staff member, JethroVerified, who went above and beyond to assist me - thank you.

Highly recommend to any freelancer looking to succeed and thrive!"

Date of experience: July 4, 2024