On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted to extend my heartfelt thanks to the freelancer team, especially Darra R. From the support service, for their assistance in deleting my account and understanding my situation. Your support has been greatly appreciated.
Best regards.
The help was to the point and concise. I got just the info I needed.
I want to thank Angie for being so patient with me
Alex contacted me through chat, letting me know about the discounted yearly plan with advantages and perks that match my activity and my plan to grow my skills here on Freelancer. After a bit of thinking and waiting game, I decided to sign up for the plan and Alex patiently put me through everything so I undestand it crystal clear. Thanks a lot!
I had issues with my KYC verification process regarding my proof of address that got me frustrated, but the support team was there to help me. Their response system is timely, speedy and warm. I give it all to them. Freelancer is super awesome.
The information provided is complete. Able to provide good guidance, and able to answer questions from freelancers well.
Thank you so much for the quick resolution. Really appreciate it.
Thank you for the swift and smooth onboarding process. Your efficiency and clarity made everything so easy and stress-free.
Very helpful and provide the best solution and focus on the problem.
This is my first time using 24/7 chat support, it's an interesting experience, very helpful for freelancers in various places and times.
I am highly obliged to get a great level of support from Magenta from Freelancer support team. She is just too good at her job. I'll say it excellent. She understood the issue very well, similarly she explained me very well. Even I was not able to understand what the issue is. She was very patient at understanding and explaining. She deserves to be appreciated and she deserves a rise
I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.
Perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!
The entire process was smooth and relevant. Good quality questions were asked.
I received a good assistance, everything instructions was so clear, and I resolved my problem quickly
Jonny enrolled me in the Rising Stars Program after discussing my expertise. We reviewed the program rules together, and I agreed to the terms, setting the stage for my participation and contributions to the program. It was great experience!
Thanks!
I was asked to communicate with the project supervisor on Telegram and completed the task given. Right now I am requested to pay 150 dollars for international levy charges.
Supporter is great, quick response and always patient to me! Very good service!
Freelancer has been a transformative platform for my career!
The user-friendly interface, diverse job listings, and secure payment system make it easy to find and complete projects. The support and resources available are outstanding, helping me grow my skills and reputation. I received exceptional support from a staff member, JethroVerified, who went above and beyond to assist me - thank you.
Highly recommend to any freelancer looking to succeed and thrive!"
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.