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FreelancerReviews 19,686

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Discussing with a Talent Manager
July 14, 2024

Speaking with Jonny about the Rising Star Program left me without any doubts. He explained everything clearly and gave me a chance to ask questions - some beyond the program itself. It was quite enlightening. He was very patient and professional. Well done!

Date of experience: July 4, 2024
India
1 review
0 helpful votes
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It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.

Date of experience: July 3, 2024
Pakistan
1 review
0 helpful votes
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Top Notch User Experience
July 13, 2024

The process was so easy to get my Verification done on Freelancer.com, with professional questions and easy communication from Russell V. Was quick with making the badge available on my Profile and a smooth process overall.

Date of experience: July 3, 2024
France
1 review
1 helpful vote
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I submitted my verification documents, but the status has remained "Under Review" for 20 days. I suspect that there might have been a mistake in my submission, and I would like to rectify it as soon as possible.
But my verification center dosnt work and its still under view.

But your supporter marked my ticket as resolved.
I have problem with my verification center page

Date of experience: July 3, 2024
South Africa
1 review
0 helpful votes
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Milestone
July 13, 2024

Amazing how quickly someone was able, willing and friendly to help me.

Date of experience: July 3, 2024
Nigeria
1 review
0 helpful votes
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Russel V was professional and very clear with her explanations. She also listened to my complaints and answered all my questions. Thank you!

Date of experience: July 3, 2024
Bangladesh
1 review
0 helpful votes
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Helpful
July 13, 2024

Macy M is very helpful support team representative

Date of experience: July 3, 2024
Ukraine
1 review
0 helpful votes
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Thank you for your consultation.I always use Freelancer Support when I have questions.

Date of experience: July 3, 2024
Malaysia
1 review
0 helpful votes
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LIVE CHAT SUPPORT
July 12, 2024

The live chat support is awesome, providing faster and clearer responses.

Date of experience: July 2, 2024
Sweden
1 review
0 helpful votes
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Prefered freelancer program
July 12, 2024

Everything has been very smooth and without any issues

Date of experience: July 2, 2024
Germany
1 review
1 helpful vote
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Thank you for the support
July 12, 2024

I received the support i needed in a complicated case with the promise to keep me updated and rest assured that freelancer.com will take actions in this case. So i Thank Criselda R. A lot for now and hope to hear about the results of the actions soon!

Date of experience: July 2, 2024
Croatia
1 review
0 helpful votes
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Criselda
July 12, 2024

Criselda's customer support is exceptional. They are responsive, professional, and knowledgeable. My issue was resolved quickly with clear communication. The follow-up to ensure satisfaction was impressive. Their dedication to customer service is outstanding. Highly recommend Criselda for their reliable and top-notch support.

Date of experience: July 2, 2024
India
1 review
0 helpful votes
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I had the pleasure of working with JonnyPFP, and I can confidently say that they exceeded all my expectations. Their professionalism, attention to detail, and dedication to delivering top-notch results were truly impressive.

Date of experience: July 1, 2024
India
1 review
0 helpful votes
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Very Good Support
July 11, 2024

The support team provided outstanding assistance. They were responsive, and knowledgeable, and addressed all my concerns promptly. Highly recommended for anyone seeking top-notch customer support.

Date of experience: July 1, 2024
Spain
1 review
1 helpful vote
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I had a great experience with the support provided by Dara. She was incredibly helpful and addressed all my concerns promptly and clearly. Her assistance made the process smooth and easy.

Date of experience: July 1, 2024
Bulgaria
1 review
0 helpful votes
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Good support chat
July 11, 2024

The support person was polite, quick and helpful. So I'm happy with how the chat went.

Date of experience: July 1, 2024
India
1 review
0 helpful votes
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Nice
July 11, 2024

Good experience, Thank you for your help and support.

Date of experience: July 1, 2024
GB
1 review
0 helpful votes
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Great help.
July 11, 2024

Identified the problem within minutes of raising it and provided clear instructions and relevant link to resolve - which is all was in under 10 minutes.

Date of experience: July 1, 2024
Australia
1 review
0 helpful votes
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Quick response
July 11, 2024

Quick service
Quick service
Quick service
Quick service
Quick service
Quick service
Quick service
Quick service
V
V
V
Quick service
Quick servicequick service
Quick service
Quick service
Vquick service

Date of experience: July 1, 2024
GB
1 review
0 helpful votes
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Very helfpul support
July 11, 2024

Very helpful support who was able to explain limitations of Freelancer. Would be better if those limitations weren't in place to start with.

Date of experience: July 1, 2024