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FreelancerReviews 19,686

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Positive feedback for Criselda
July 10, 2024

Criselda was quick and answered my questions promptly. I appreciate her efforts and willingness to help.

Date of experience: June 30, 2024
Bangladesh
1 review
0 helpful votes
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Nice communication
July 10, 2024

Xavier is a very sincere person. Very helpful and nice communication

Date of experience: June 30, 2024
Egypt
1 review
0 helpful votes
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Issue with my feedback
July 10, 2024

I worked with a client a while back, i left him a review but he didn't leave me one, turns out it had expired, Mr. Xavier was extremely professional, fast, and kind in quickly understanding my problem and solving it.

Date of experience: June 30, 2024
AE
1 review
0 helpful votes
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Very helpful
July 10, 2024

Magenta S was very helpful and resolved my issue right away

Date of experience: June 30, 2024
Pakistan
1 review
0 helpful votes
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She is great.
July 10, 2024

Thanks Magenta for the help. I really appreciate this.

Date of experience: June 30, 2024
California
1 review
0 helpful votes
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Card authentication problem
July 10, 2024

I faced an issue with my authentication card on Freelancer.com, which hindered my access to crucial features. The support team was incredibly responsive and resolved my problem swiftly. Their professionalism and dedication are commendable. Highly recommend their support!

Date of experience: June 30, 2024
Arizona
1 review
0 helpful votes
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It was great experience!
July 9, 2024

Nicola's kindness in handling every query and concern with utmost professionalism has made navigating complex freelance tasks much easier for me.

Date of experience: June 29, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer.com is a great platform for freelancers who are willing to put in the effort to stand out in a competitive environment. While there are challenges such as fees and competition, the platform can be a valuable tool for building your career and gaining global exposure. Whether you're a beginner or a seasoned freelancer, success largely depends on how effectively you navigate the platform and manage your projects.

Date of experience: June 29, 2024
Turkiye
1 review
0 helpful votes
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HELPFULL
July 9, 2024

It was great assistance to help freelancer and checked the issues which I faced during chat with client

Date of experience: June 29, 2024
Kenya
1 review
0 helpful votes
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XAVIER IS HEAVEN SENT, THANK YOU
July 8, 2024
Updated review

I had a problem that one of the fl support refused to assist me in, by the name, Magenta. When I contacted freelancer support once again, Xavier came in a assisted me seamlessly.

Thank you so much Xavier, I love freelancer

Date of experience: June 28, 2024

KIND AND PATIENT
July 7, 2024
Previous review

Magenta has always been there for me whenever I need help. I love freelancer and it is my target to refer of 100 people this year. Thank you so much, without you guys, I dont know how I could have survived

Date of experience: June 27, 2024
Philippines
1 review
0 helpful votes
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Greate service from Darra
July 8, 2024

Very fast response and very helpful. My concern was solved within just 2-3 minutes. Thank you to the support staff Darra.

Date of experience: June 28, 2024
Pakistan
1 review
0 helpful votes
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Quick Response
July 8, 2024

I recently faced an issue with my Freelancer.com account and used the live chat support for assistance. The response time was impressively fast, and the support agent was polite and professional.

Date of experience: June 28, 2024
Morocco
1 review
0 helpful votes
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I appreciate Criselda's constructive assistance in addressing all the details and issues I wanted to resolve.

Date of experience: June 28, 2024
Pakistan
1 review
0 helpful votes
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Card Authentication
July 8, 2024

I was facing a problem with Card Authentication. But customer support service solved my problem quickly. I am happy with this service.

Date of experience: June 28, 2024
Indonesia
1 review
0 helpful votes
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Mark project as complete
July 8, 2024

It's great to have a conversation with Ciselda. She do her best to assist me.

Date of experience: June 28, 2024
Thailand
1 review
0 helpful votes
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Support from Criselda
July 7, 2024

I wanted to express my gratitude for the support provided by Criselda on revising the reviews I wrongly put for a freelancer. Criselda's professionalism, patience, and friendly demeanor make working with her a pleasure. She is quick to respond, knowledgeable, and always ready to help with any concern. Thank you, Criselda, for your exceptional support!

Date of experience: June 27, 2024
Pakistan
1 review
0 helpful votes
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Hi,
Thank you for the quick response and payment guidelines.
Much appreciated.

Date of experience: June 27, 2024
Norway
1 review
0 helpful votes
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Good and helpful
July 7, 2024

The support team member was helpful and solved the problem quickly and provided information about the issue source, he was professional

Date of experience: June 27, 2024
India
1 review
0 helpful votes
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Excellent Service - Jewel
July 7, 2024

Hi Team,
Support team very understanding helping nature excellent service provide me and solve my issue very fast Thanks Jewel you are such a great person.

Thanks
Pooja

Date of experience: June 27, 2024
Indonesia
1 review
0 helpful votes
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Freelancer Support
July 6, 2024

I am glad that I was able to clarify the concern today.
Chatting with Angie M. (Freelancer Support)

Date of experience: June 26, 2024