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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Criselda was quick and answered my questions promptly. I appreciate her efforts and willingness to help.
Xavier is a very sincere person. Very helpful and nice communication
I worked with a client a while back, i left him a review but he didn't leave me one, turns out it had expired, Mr. Xavier was extremely professional, fast, and kind in quickly understanding my problem and solving it.
Thanks Magenta for the help. I really appreciate this.
I faced an issue with my authentication card on Freelancer.com, which hindered my access to crucial features. The support team was incredibly responsive and resolved my problem swiftly. Their professionalism and dedication are commendable. Highly recommend their support!
Nicola's kindness in handling every query and concern with utmost professionalism has made navigating complex freelance tasks much easier for me.
Freelancer.com is a great platform for freelancers who are willing to put in the effort to stand out in a competitive environment. While there are challenges such as fees and competition, the platform can be a valuable tool for building your career and gaining global exposure. Whether you're a beginner or a seasoned freelancer, success largely depends on how effectively you navigate the platform and manage your projects.
It was great assistance to help freelancer and checked the issues which I faced during chat with client
I had a problem that one of the fl support refused to assist me in, by the name, Magenta. When I contacted freelancer support once again, Xavier came in a assisted me seamlessly.
Thank you so much Xavier, I love freelancer
Magenta has always been there for me whenever I need help. I love freelancer and it is my target to refer of 100 people this year. Thank you so much, without you guys, I dont know how I could have survived
Very fast response and very helpful. My concern was solved within just 2-3 minutes. Thank you to the support staff Darra.
I recently faced an issue with my Freelancer.com account and used the live chat support for assistance. The response time was impressively fast, and the support agent was polite and professional.
I appreciate Criselda's constructive assistance in addressing all the details and issues I wanted to resolve.
I was facing a problem with Card Authentication. But customer support service solved my problem quickly. I am happy with this service.
It's great to have a conversation with Ciselda. She do her best to assist me.
I wanted to express my gratitude for the support provided by Criselda on revising the reviews I wrongly put for a freelancer. Criselda's professionalism, patience, and friendly demeanor make working with her a pleasure. She is quick to respond, knowledgeable, and always ready to help with any concern. Thank you, Criselda, for your exceptional support!
Hi,
Thank you for the quick response and payment guidelines.
Much appreciated.
The support team member was helpful and solved the problem quickly and provided information about the issue source, he was professional
Hi Team,
Support team very understanding helping nature excellent service provide me and solve my issue very fast Thanks Jewel you are such a great person.
Thanks
Pooja
I am glad that I was able to clarify the concern today.
Chatting with Angie M. (Freelancer Support)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.