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FreelancerReviews 19,686

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Simple
July 5, 2024

I only have 3 word.
Simple, Easy, Quick.
As a customer that all one could ask for..

Date of experience: June 25, 2024
Australia
1 review
0 helpful votes
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Staff are there to support you
July 5, 2024

Staff can help you and have strong policies they follow. It really comes down to how to behave on Freelancer so be good!

Date of experience: June 25, 2024
Brazil
1 review
0 helpful votes
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Great assistance from Darra
July 5, 2024

She was the best at what she did, quick and resourceful at all times. She solved my problems on the fly.

Date of experience: June 25, 2024
KR
1 review
0 helpful votes
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I am happy to get a speedy and to-the-point answer from the support team.

Date of experience: June 25, 2024
Canada
1 review
0 helpful votes
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Customer support
July 5, 2024

I contacted your customer support in respect to being billed twice, and Darra R.was super helpful in this regard.

Date of experience: June 25, 2024
AE
1 review
0 helpful votes
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Macy was super supportive in initiating the refund process. Everything got over in less than 3 min.

Date of experience: June 25, 2024
Romania
1 review
0 helpful votes
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Refunding a fraud project
July 5, 2024

Jayce L. Helped me a lot with a scam project. She provided me the correct information and she was very kind.

Date of experience: June 25, 2024
Bangladesh
1 review
0 helpful votes
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Jayce is a great!
July 5, 2024
Updated review

Accepted my request quickly and took action immediately. Very nice and professional service by Jayce.

Date of experience: June 25, 2024

Great service from Magenta
July 3, 2024
Previous review

Magenta was great. Very helpful and cooperative. 5 star service!

Date of experience: June 23, 2024
Gambia
1 review
0 helpful votes
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I had a great experience with the onboarding process. Everything was smooth and well-organized, which made it easy to get started. Jonny was particularly helpful and provided excellent support throughout. Thank you for making the experience so positive!

Date of experience: June 25, 2024
Turkiye
1 review
0 helpful votes
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Criselda
July 5, 2024

Criselda is caring, solution-oriented and helpful. I believe that you understand me and will do your best.

Date of experience: June 25, 2024
Bangladesh
1 review
0 helpful votes
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Good
July 4, 2024

Very good support and fast response. Thank you for helping

Date of experience: June 24, 2024
Jordan
1 review
0 helpful votes
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5/5
July 4, 2024

Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect

Date of experience: June 24, 2024
Argentina
1 review
0 helpful votes
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Great attention to the requested problems. Thank you very much Angie

Date of experience: June 24, 2024
Pakistan
1 review
0 helpful votes
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Dara
July 4, 2024

It was pleasant and efficient. Dara helped me through it swiftly. Very thankful!

Date of experience: June 24, 2024
Pakistan
1 review
0 helpful votes
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Nice
July 4, 2024

Please help me now i am waiting my wining prize come my account
You good boy nice man

Date of experience: June 24, 2024
Portugal
1 review
0 helpful votes
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Not a nice freelancer
July 4, 2024

Well the freelancer i hired turned out to be a scammer fortunately only lost 10$
Hope at least the support takes action and removes the guy account. As for the freelancer platform is ok not a 5* but a solid 3

Date of experience: June 24, 2024
KR
1 review
0 helpful votes
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Account deletion query
July 3, 2024

Requested whether it was necessary to remove a duplicate account/profile which resulted in emails and notifications going to two email addresses. The issue was resolved fairly quickly.

Date of experience: June 23, 2024
India
1 review
0 helpful votes
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Awesome Support
July 2, 2024

I had a query on changing my username, they changed it instantly. Thank you freelancer support team.

Date of experience: June 22, 2024
Pakistan
1 review
0 helpful votes
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Great Customer Support!
July 2, 2024

Darra was very helpful and instantly resolved the problem I was facing. Really appreciate her effort and time in resolving the issue.

Date of experience: June 22, 2024
Viet Nam
1 review
0 helpful votes
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Rate My Experience
July 1, 2024

The supporter enthusiastically supports me on my problem, and the problem is resolved within 20 minutes

Date of experience: June 21, 2024