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FreelancerReviews 19,686

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Very Good
July 1, 2024

The verification process is good. You go through a simple process. If you are just starting out I would recommend this to people who want to start self emplyment

Date of experience: June 21, 2024
Turkiye
1 review
0 helpful votes
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PERFECTION
July 1, 2024

DANETTE IS SO SO SO GOOD. SHE HELPED ME A LOT. I LOVE IHIM I LIKED HER. GIVE HER MORE MUCH MONEY. AND THX AGAIN. I REFUNDED MY MONEY. AND I HOPE IT WILL WITHDRAWAL MY BANK ACCOUNT IN 5-10 DAYS. THX DANETTO

Date of experience: June 21, 2024
Pakistan
1 review
0 helpful votes
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She guided me very humbly and she has passion on her work.

Date of experience: June 21, 2024
India
1 review
0 helpful votes
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Kindly review our request on penalty which was charged on freelancer

Date of experience: June 21, 2024
Italy
1 review
0 helpful votes
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Perfect timing and help
July 1, 2024

Helpful assistance, on time
Helpful assistance, on time
Helpful assistance, on time

Date of experience: June 21, 2024
GB
1 review
1 helpful vote
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As a neurodivergent, I found the site to be visually overstimulating and the content to be overwhelming. The site appears to be used more as a social media platform than a job forum with people making derogatory and unhelpful comments against the many posts.

I think if the company can streamline and better moderate the content and display job postings in a more simple, standardised way, the site has greater potential. Accessibility functionality should be considered.

Date of experience: June 21, 2024
Washington
1 review
0 helpful votes
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Thanks
June 30, 2024

Excellent help! Really great chatting with this help assistant. Thank you!

Date of experience: June 20, 2024
India
1 review
0 helpful votes
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Exceptional Experience
June 30, 2024

I had an excellent experience speaking with Russell V. on the Video call. She was extremely polite and professional throughout our conversation. Russell clearly explained all the terms and conditions and the benefits I received after getting verified on this platform. Thank you, Russell V., for your valuable help!

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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Great customer service executive
June 29, 2024

He solved my problem within a minute, Freelancer customer service is the best

Date of experience: June 19, 2024
New York
1 review
0 helpful votes
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Yet, the customer support team excelled.
Challenging to reconcile.

Date of experience: June 19, 2024
Indonesia
1 review
0 helpful votes
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Nice
June 29, 2024

Very helpful in every question I asked and gave answers that were quite easy to understand

Date of experience: June 19, 2024
TW
1 review
0 helpful votes
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I recently went through the verification process with Freelancer, and it was a smooth and efficient experience. The team member who verified my account was extremely professional, polite, and patient. They asked all the necessary questions with great courtesy and guided me through each step clearly. This made the verification process straightforward and stress-free. Now that my verification is complete, I'm excited to continue using Freelancer for my projects. I highly recommend their verification service for its thoroughness and the excellent customer support provided.

Date of experience: June 19, 2024
India
1 review
0 helpful votes
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Nicest customer care executive
June 29, 2024

She was the most awesome customer service executive I have ever seen in my life.

Date of experience: June 19, 2024
Egypt
1 review
0 helpful votes
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Great Help
June 29, 2024

I got a very good and vauable workwith Freelancer and I have a great new opportunities and challenges every single day, that's very good for my skills.

Date of experience: June 19, 2024
Pakistan
1 review
0 helpful votes
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Card Verification
June 29, 2024

Magenta was helpful and responsive. She patiently asked for a screenshot and offered a solution. Thanks for helpin me out.

Date of experience: June 19, 2024
Iraq
1 review
0 helpful votes
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I would like to point out the good treatment and good service you provide, and the greatest evidence of this is that the conversation with Magenta was pleasant and referred the problem to the relevant department.
Thank you very much

Date of experience: June 18, 2024
Georgia
1 review
0 helpful votes
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Darra was absolutely FANTASTIC. She answered all of my questions was patient and we were able to resolve the challenge we were having quickly.

Date of experience: June 18, 2024
Sri Lanka
1 review
0 helpful votes
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A certain amount of money has been removed from my account. Not only was I given a full explanation and solution when I discussed it, but I was also credited with some money as a courtesy.

Date of experience: June 18, 2024
Malaysia
1 review
0 helpful votes
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Refund feedback
June 28, 2024

I love the team who handle me name criselda and another one who handle my team. They trying their best to solve my problem!

Date of experience: June 18, 2024
Pakistan
1 review
0 helpful votes
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A comprehensive walkthrough
June 28, 2024
Updated review

It was detailed and guided process, I was shared all the information and guidelines.

Date of experience: June 18, 2024

Withdrawal information
June 20, 2024
Previous review

Criselda was really helpful in sorting out my query.

Date of experience: June 10, 2024