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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The verification process is good. You go through a simple process. If you are just starting out I would recommend this to people who want to start self emplyment
DANETTE IS SO SO SO GOOD. SHE HELPED ME A LOT. I LOVE IHIM I LIKED HER. GIVE HER MORE MUCH MONEY. AND THX AGAIN. I REFUNDED MY MONEY. AND I HOPE IT WILL WITHDRAWAL MY BANK ACCOUNT IN 5-10 DAYS. THX DANETTO
She guided me very humbly and she has passion on her work.
Kindly review our request on penalty which was charged on freelancer
Helpful assistance, on time
Helpful assistance, on time
Helpful assistance, on time
As a neurodivergent, I found the site to be visually overstimulating and the content to be overwhelming. The site appears to be used more as a social media platform than a job forum with people making derogatory and unhelpful comments against the many posts.
I think if the company can streamline and better moderate the content and display job postings in a more simple, standardised way, the site has greater potential. Accessibility functionality should be considered.
I had an excellent experience speaking with Russell V. on the Video call. She was extremely polite and professional throughout our conversation. Russell clearly explained all the terms and conditions and the benefits I received after getting verified on this platform. Thank you, Russell V., for your valuable help!
He solved my problem within a minute, Freelancer customer service is the best
Yet, the customer support team excelled.
Challenging to reconcile.
Very helpful in every question I asked and gave answers that were quite easy to understand
I recently went through the verification process with Freelancer, and it was a smooth and efficient experience. The team member who verified my account was extremely professional, polite, and patient. They asked all the necessary questions with great courtesy and guided me through each step clearly. This made the verification process straightforward and stress-free. Now that my verification is complete, I'm excited to continue using Freelancer for my projects. I highly recommend their verification service for its thoroughness and the excellent customer support provided.
She was the most awesome customer service executive I have ever seen in my life.
I got a very good and vauable workwith Freelancer and I have a great new opportunities and challenges every single day, that's very good for my skills.
Magenta was helpful and responsive. She patiently asked for a screenshot and offered a solution. Thanks for helpin me out.
I would like to point out the good treatment and good service you provide, and the greatest evidence of this is that the conversation with Magenta was pleasant and referred the problem to the relevant department.
Thank you very much
Darra was absolutely FANTASTIC. She answered all of my questions was patient and we were able to resolve the challenge we were having quickly.
A certain amount of money has been removed from my account. Not only was I given a full explanation and solution when I discussed it, but I was also credited with some money as a courtesy.
I love the team who handle me name criselda and another one who handle my team. They trying their best to solve my problem!
It was detailed and guided process, I was shared all the information and guidelines.
Criselda was really helpful in sorting out my query.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.